De: Mayte Iglesias <Mayte.Iglesias@bmsgroup.com><br>Enviado el: Thursday, 22 October 2026 13:21<br>Para: IJARENO@MAPFRE.COM <IJARENO@MAPFRE.COM><br>CC: Enrique Belda <Enrique.Belda@bmsgroup.com>, Santiago Romero <Santiago.Romero@bmsgroup.com><br>Asunto: s#2026005939# -REF CIA V76671691 A TRAMITADOR DE MAPFRE SOLICITAMOS QUE ATIENDAN DAÑOS A ASEG - MONTSERRAT ROMAN MAYO<br>Received: from PA4PR08MB6143.eurprd08.prod.outlook.com (2603:10a6:102:ed::9)
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From: Mayte Iglesias <Mayte.Iglesias@bmsgroup.com>
To: "IJARENO@MAPFRE.COM" <IJARENO@MAPFRE.COM>
CC: Enrique Belda <Enrique.Belda@bmsgroup.com>, Santiago Romero
	<Santiago.Romero@bmsgroup.com>
Subject:
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Date: Thu, 22 Oct 2026 11:21:07 +0000
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Buenos dias Ivan

Ante todo, quiero agradecerte la atenci=F3n que me has brindado de manera t=
elef=F3nica.

Finalmente es de inter=E9s de asegurada que sea Mapfre quien lleve a cabo l=
a reparaci=F3n de los da=F1os ocasionados por la comunidad. Seg=FAn nos tra=
slada nuestra com=FAn asegurada ni Generali ni la administraci=F3n de finca=
s le han comunicado o concertado cita alguna para la ejecuci=F3n de los tra=
bajos, parece ser que esa cita no se corresponde con la realidad.
Dicho lo anterior quedamos a la espera que por favor se asigne a parquetist=
a con el fin de que pueda realizar visita la vivienda para comprobar el alc=
ance de los da=F1os, tomar las medidas oportunas y determinar qu=E9 trabajo=
s ser=EDan necesarios, incluidos, si procede, la posible aplicaci=F3n de la=
 garant=EDa de da=F1os est=E9ticos
Hemos aconsejado a la asegurada que si recibe alguna llamada de un profesio=
nal para concertar una visita o realizar la reparaci=F3n, que comprobase si=
 contactan con usted por encargo de MAPFRE o de GENERALI.

Por otro lado, aprovecho para nuevamente facilitarte los datos del seguro c=
omunitarios a efectos de recobro


=B7         CP CL HONTORIA DEL PINAR 5

=B7         CIA GENERALI

=B7         P=F3liza 6EG486001170

=B7         Ref. G6E26336859051

Quedo a la espera de comentarios
Gracias

Mayte Iglesias
Claims Handler

Tel=E9fono             +34 954 286 216  (Opc. 2 )
Directo:              +34 955 25 54 41
Email:                 Mayte.Iglesias@bmsgroup.com<mailto:Mayte.Iglesias@bm=
sgroup.com>

[cid190*image001.jpg@01D98328.1991B410]
BMS Mediaci=F3n Iberia Corredur=EDa de Seguros y Reaseguros, S.L.U.
Avenida de la Palmera 29, 41013 - Sevilla
T: +34 954 286 216  www.bmsgroup.com<http://www.bmsgroup.com/>





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<p class=3D"MsoNormal">Buenos dias Ivan<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<p class=3D"MsoNormal">Ante todo, quiero agradecerte la atenci=F3n que me h=
as brindado de manera telef=F3nica.<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<p class=3D"MsoNormal">Finalmente es de inter=E9s de asegurada que sea Mapf=
re quien lleve a cabo la reparaci=F3n de los da=F1os ocasionados por la com=
unidad. Seg=FAn nos traslada nuestra com=FAn asegurada ni Generali ni la ad=
ministraci=F3n de fincas le han comunicado o concertado
 cita alguna para la ejecuci=F3n de los trabajos, parece ser que esa cita n=
o se corresponde con la realidad.<o:p></o:p></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto">Dicho lo anterior quedamos a la espera que por favor se asigne a p=
arquetista con el fin de que pueda realizar visita la vivienda para comprob=
ar el alcance de los da=F1os, tomar las
 medidas oportunas y determinar qu=E9 trabajos ser=EDan necesarios, incluid=
os, si procede, la posible aplicaci=F3n de la garant=EDa de da=F1os est=E9t=
icos<o:p></o:p></p>
<p class=3D"MsoNormal">Hemos aconsejado a la asegurada que si recibe alguna=
 llamada de un profesional para concertar una visita o realizar la reparaci=
=F3n, que comprobase si contactan con usted por encargo de MAPFRE o de GENE=
RALI.<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<p class=3D"MsoNormal">Por otro lado, aprovecho para nuevamente facilitarte=
 los datos del seguro comunitarios a efectos de recobro<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<p class=3D"MsoListParagraph" style=3D"mso-margin-top-alt:auto;mso-margin-b=
ottom-alt:auto;margin-left:53.85pt;text-indent:-17.85pt;mso-list:l1 level1 =
lfo3">
<![if !supportLists]><span style=3D"font-size:10.0pt;font-family:Symbol;col=
or:black;mso-ligatures:none;mso-fareast-language:ES"><span style=3D"mso-lis=
t:Ignore">=B7<span style=3D"font:7.0pt &quot;Times New Roman&quot;">&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span></span></span><![endif]><span style=3D"font-size:10.0pt;font-family:=
&quot;Open Sans&quot;,sans-serif;color:black;mso-ligatures:none;mso-fareast=
-language:ES">CP CL HONTORIA DEL PINAR 5<o:p></o:p></span></p>
<p class=3D"MsoListParagraph" style=3D"mso-margin-top-alt:auto;mso-margin-b=
ottom-alt:auto;margin-left:53.85pt;text-indent:-17.85pt;mso-list:l1 level1 =
lfo3">
<![if !supportLists]><span style=3D"font-family:Symbol"><span style=3D"mso-=
list:Ignore">=B7<span style=3D"font:7.0pt &quot;Times New Roman&quot;">&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span></span></span><![endif]>CIA GENERALI<o:p></o:p></p>
<p class=3D"MsoListParagraph" style=3D"mso-margin-top-alt:auto;mso-margin-b=
ottom-alt:auto;margin-left:53.85pt;text-indent:-17.85pt;mso-list:l1 level1 =
lfo3">
<![if !supportLists]><span style=3D"font-family:Symbol"><span style=3D"mso-=
list:Ignore">=B7<span style=3D"font:7.0pt &quot;Times New Roman&quot;">&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span></span></span><![endif]>P=F3liza 6EG486001170<o:p></o:p></p>
<p class=3D"MsoListParagraph" style=3D"mso-margin-top-alt:auto;mso-margin-b=
ottom-alt:auto;margin-left:53.85pt;text-indent:-17.85pt;mso-list:l1 level1 =
lfo3">
<![if !supportLists]><span style=3D"font-family:Symbol"><span style=3D"mso-=
list:Ignore">=B7<span style=3D"font:7.0pt &quot;Times New Roman&quot;">&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span></span></span><![endif]>Ref. G6E26336859051<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<p class=3D"MsoNormal">Quedo a la espera de comentarios<o:p></o:p></p>
<p class=3D"MsoNormal">Gracias<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<p class=3D"MsoNormal"><b><span style=3D"font-size:12.0pt;color:#2B2655;mso=
-fareast-language:ES">Mayte Iglesias
</span></b><span style=3D"mso-fareast-language:ES"><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt;color:#ED7D31;mso-fa=
reast-language:ES">Claims Handler</span><span style=3D"font-size:12.0pt;mso=
-fareast-language:ES"><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt;mso-fareast-language=
:ES">&nbsp;<o:p></o:p></span></p>
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=
=3D"0" style=3D"border-collapse:collapse">
<tbody>
<tr>
<td width=3D"406" valign=3D"top" style=3D"width:304.8pt;padding:0cm 0cm 2.8=
5pt 0cm">
<p class=3D"MsoNormal"><b><span style=3D"font-size:12.0pt;mso-fareast-langu=
age:ES">Tel=E9fono</span></b><span style=3D"font-size:12.0pt;mso-fareast-la=
nguage:ES">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;+34 954 286 216&nbsp; (Opc. 2 )
<o:p></o:p></span></p>
<p class=3D"MsoNormal"><b><span style=3D"font-size:12.0pt;mso-fareast-langu=
age:ES">Directo</span></b><span style=3D"font-size:12.0pt;mso-fareast-langu=
age:ES">:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
&nbsp; &nbsp;+34 955&nbsp;25 54 41<br>
<b>Email</b>:</span><span lang=3D"PT-BR" style=3D"font-size:12.0pt;color:#1=
F497D;mso-fareast-language:ES">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;</span><u><span lang=
=3D"PT-BR" style=3D"font-size:12.0pt;color:#0563C1;mso-fareast-language:ES"=
><a href=3D"mailto:Mayte.Iglesias@bmsgroup.com"><span style=3D"color:#0563C=
1">Mayte.Iglesias@bmsgroup.com</span></a><br>
<br>
</span></u><span style=3D"font-size:12.0pt;mso-fareast-language:ES"><img bo=
rder=3D"0" width=3D"151" height=3D"45" style=3D"width:1.5729in;height:.4687=
in" id=3D"Picture_x0020_6" src=3D"cid:image001.jpg@01DD6225.E864B910" alt=
=3D"cid190*image001.jpg@01D98328.1991B410"><span style=3D"mso-ligatures:non=
e"><o:p></o:p></span></span></p>
</td>
</tr>
<tr>
<td width=3D"406" valign=3D"top" style=3D"width:304.8pt;padding:0cm 0cm 2.8=
5pt 0cm">
<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt;mso-fareast-language=
:ES">BMS Mediaci=F3n Iberia Corredur=EDa de Seguros y Reaseguros, S.L.U.<o:=
p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt;mso-fareast-language=
:ES">Avenida de la Palmera 29, 41013 - Sevilla<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt;mso-fareast-language=
:ES">T: +34 954 286 216&nbsp;
<a href=3D"http://www.bmsgroup.com/"><span style=3D"color:#0563C1">www.bmsg=
roup.com</span></a><br>
<br>
<br>
<span style=3D"color:#002060"><o:p></o:p></span></span></p>
</td>
</tr>
</tbody>
</table>
<p class=3D"MsoNormal"><span style=3D"mso-fareast-language:ES"><o:p>&nbsp;<=
/o:p></span></p>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
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