Subject: RE: s#2024004601# REF CIA 41695225 A PERITO PDTE QUE ASEG REMITA INFORME
From: Mayte Iglesias <[email-masked]>
To: info perito <[email-masked]>
Cc: Enrique Belda <[email-masked]>
Date: Tue, 1 Sep 2026 08:45:27 +0000

Buenos dias Beatriz

De momento no disponemos del informe, acabamos de reclamar al asegurado que por favor nos informe si ha concertado cita con el servicio técnico.
Te informo nada más reciba respuesta del asegurado

Saludos

Mayte Iglesias
Claims Handler

Teléfono             +34 954 286 216  (Opc. 2 )
Directo:              +34 955 25 54 41
Email:                 [email-masked]<mailto:[email-masked]>

[[email-masked]]
BMS Mediación Iberia Correduría de Seguros y Reaseguros, S.L.U.
Avenida de la Palmera 29, 41013 - Sevilla
T: +34 954 286 216  www.bmsgroup.com<http://www.bmsgroup.com/>

De: info perito <[email-masked]>
Enviado el: martes, 1 de septiembre de 2026 9:02
Para: Mayte Iglesias <[email-masked]>
Asunto: Re: s#2024004601# REF CIA 41695225 A PERITO PDTE QUE ASEG INFORME RE: Consulta

Email originated externally.

________________________________
Buenos días, por favor, necesito una respuesta a esto cuanto antes.
Gracias, saludos, Beatriz

El jue, 23 jul 2026 a las 14:13, Mayte Iglesias (<[email-masked]<mailto:[email-masked]>>) escribió:
No ha contactado…

“Les comunicamos que, desde el 29 junio hasta el 31 agosto, nuestro horario de trabajo será de 08:00h a 14:30h.”

Mayte Iglesias
Claims Handler

Teléfono             +34 954 286 216<tel:+34%20954%2028%2062%2016>  (Opc. 2 )
Directo:              +34 955 25 54 41<tel:+34%20955%2025%2054%2041>
Email:                 [email-masked]<mailto:[email-masked]>

[[email-masked]]
BMS Mediación Iberia Correduría de Seguros y Reaseguros, S.L.U.
Avenida de la Palmera 29, 41013 - Sevilla<https://url.uk.m.mimecastprotect.com/s/pNrECzKJZI73pLqF4f77i9u4NO?domain=google.com>
T: +34 954 286 216<tel:+34%20954%2028%2062%2016>  www.bmsgroup.com<https://url.uk.m.mimecastprotect.com/s/cfBLCMQl4U7g0l3FRIZZi8_AcV?domain=bmsgroup.com>

De: info perito <[email-masked]<mailto:[email-masked]>>
Enviado el: jueves, 23 de julio de 2026 14:10
Para: Mayte Iglesias <[email-masked]<mailto:[email-masked]>>
Asunto: Re: s#2024004601<tel:(202)%20400-4601># REF CIA 41695225 A PERITO PDTE QUE ASEG INFORME RE: Consulta

Email originated externally.

________________________________
¿eso quiere decir que aún no ha contactado o que no le han facilitado el presupuesto?

El jue, 23 jul 2026 a las 13:54, Mayte Iglesias (<[email-masked]<mailto:[email-masked]>>) escribió:
Ayer mismo hable con el cliente, y me informa que tiene pendiente de hablar con servicio técnico
Saludos

“Les comunicamos que, desde el 29 junio hasta el 31 agosto, nuestro horario de trabajo será de 08:00h a 14:30h.”

Mayte Iglesias
Claims Handler

Teléfono             +34 954 286 216<tel:+34%20954%2028%2062%2016>  (Opc. 2 )
Directo:              +34 955 25 54 41<tel:+34%20955%2025%2054%2041>
Email:                 [email-masked]<mailto:[email-masked]>

[[email-masked]]
BMS Mediación Iberia Correduría de Seguros y Reaseguros, S.L.U.
Avenida de la Palmera 29, 41013 - Sevilla<https://url.uk.m.mimecastprotect.com/s/pNrECzKJZI73pLqF4f77i9u4NO?domain=google.com>
T: +34 954 286 216<tel:+34%20954%2028%2062%2016>  www.bmsgroup.com<https://url.uk.m.mimecastprotect.com/s/cfBLCMQl4U7g0l3FRIZZi8_AcV?domain=bmsgroup.com>

De: info perito <[email-masked]<mailto:[email-masked]>>
Enviado el: jueves, 23 de julio de 2026 13:53
Para: Mayte Iglesias <[email-masked]<mailto:[email-masked]>>
Asunto: Re: s#2024004601<tel:(202)%20400-4601># REF CIA 41695225 A PERITO PDTE QUE ASEG INFORME RE: Consulta

Email originated externally.

________________________________
Buenas tardes, ¿seguimos sin novedad?
Gracias, saludos, Beatriz

El mié, 15 jul 2026 a las 9:05, Mayte Iglesias (<[email-masked]<mailto:[email-masked]>>) escribió:
Disfruta 😉

“Les comunicamos que, desde el 29 junio hasta el 31 agosto, nuestro horario de trabajo será de 08:00h a 14:30h.”

Mayte Iglesias
Claims Handler

Teléfono             +34 954 286 216<tel:+34%20954%2028%2062%2016>  (Opc. 2 )
Directo:              +34 955 25 54 41<tel:+34%20955%2025%2054%2041>
Email:                 [email-masked]<mailto:[email-masked]>

[[email-masked]]
BMS Mediación Iberia Correduría de Seguros y Reaseguros, S.L.U.
Avenida de la Palmera 29, 41013 - Sevilla<https://url.uk.m.mimecastprotect.com/s/pNrECzKJZI73pLqF4f77i9u4NO?domain=google.com>
T: +34 954 286 216<tel:+34%20954%2028%2062%2016>  www.bmsgroup.com<https://url.uk.m.mimecastprotect.com/s/cfBLCMQl4U7g0l3FRIZZi8_AcV?domain=bmsgroup.com>

De: info perito <[email-masked]<mailto:[email-masked]>>
Enviado el: miércoles, 15 de julio de 2026 8:53
Para: Mayte Iglesias <[email-masked]<mailto:[email-masked]>>
Asunto: Re: s#2024004601<tel:(202)%20400-4601># REF CIA 41695225 A PERITO PDTE QUE ASEG INFORME RE: Consulta

Email originated externally.

________________________________
Muchas gracias Mayte.
En cuanto sepas me dices. Yo a partir del lunes 20 estoy de "vacaciones" pero esa semana aún trabajaré en la oficina para poder dejar cerrado todo lo que pueda.
Que tengas buen día

El mié, 15 jul 2026 a las 8:36, Mayte Iglesias (<[email-masked]<mailto:[email-masked]>>) escribió:
Buenos días Beatriz

Me alegra saludarte, espero que te encuentres bien.

Casualmente el lunes le envié un email al asegurado solicitándole información sobre si había solicitado cita al servicio técnico. A fecha de hoy no he recibido respuesta. En cuanto sepamos algo te informo

Saludos

“Les comunicamos que, desde el 29 junio hasta el 31 agosto, nuestro horario de trabajo será de 08:00h a 14:30h.”

Mayte Iglesias
Claims Handler

Teléfono             +34 954 286 216<tel:+34%20954%2028%2062%2016>  (Opc. 2 )
Directo:              +34 955 25 54 41<tel:+34%20955%2025%2054%2041>
Email:                 [email-masked]<mailto:[email-masked]>

[[email-masked]]
BMS Mediación Iberia Correduría de Seguros y Reaseguros, S.L.U.
Avenida de la Palmera 29, 41013 - Sevilla<https://url.uk.m.mimecastprotect.com/s/pNrECzKJZI73pLqF4f77i9u4NO?domain=google.com>
T: +34 954 286 216<tel:+34%20954%2028%2062%2016>  www.bmsgroup.com<https://url.uk.m.mimecastprotect.com/s/cfBLCMQl4U7g0l3FRIZZi8_AcV?domain=bmsgroup.com>

De: info perito <[email-masked]<mailto:[email-masked]>>
Enviado el: miércoles, 15 de julio de 2026 8:26
Para: Mayte Iglesias <[email-masked]<mailto:[email-masked]>>
Asunto: Fwd: Consulta

Email originated externally.

________________________________
Buenos días Mayte
¿sabes si han ido ya a darle presupuesto a este asegurado?
Muchas gracias, saludos, Beatriz
---------- Forwarded message ---------
De: info perito <[email-masked]<mailto:[email-masked]>>
Date: vie, 12 jun 2026 a las 11:33
Subject: Fwd: Consulta
To: <[email-masked]<mailto:[email-masked]>>

Buenos días Mayte
te reenvío correo que me mandan desde la empresa de cocinas que le ha dado el presupuesto de sustitución.
He estado tratando de averiguar cómo llegar al servicio técnico que le puede sustituir el cristal.
Hasta que no lo visiten no pueden asegurar que haya repuesto y le cobran 75 euros por ir a darle el presupuesto.
Teniendo en cuenta el precio de una campana nueva hay que intentarlo por lo menos y se incluiría este importe en la indemnización en cualquiera de los casos ( en caso de que se repare o si finalmente hay que sustituir la campana entera porque no haya repuesto.
El teléfono del servicio técnico en Sevilla es 954353300, Abastec SL.
Si tienes alguna duda me dices.
Gracias, saludos, Beatriz
---------- Forwarded message ---------
De: Celeste Pacheco <[email-masked]<mailto:[email-masked]>>
Date: jue, 11 jun 2026 a las 10:09
Subject: Fwd: Consulta
To: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>

Buenos días.
Le reenvío el email que me han enviado los de novy para la campana. No se si la campana está en garantía o no...
Puede rellenar el formulario que necesite con los datos...
Un saludo
---------- Forwarded message ---------
De: Comercial - DAKE <[email-masked]<mailto:[email-masked]>>
Date: jue, 11 jun 2026 a las 9:59
Subject: RE: Consulta
To: Celeste Pacheco <[email-masked]<mailto:[email-masked]>>

Estimado cliente,

En respuesta a la incidencia, le informamos que es necesario rellene el link adjuntado abajo:

• En Garantía:

https://shop.dake.es/tramite-de-garantia-form.php<https://url.uk.m.mimecastprotect.com/s/aGFfCBLJ4uy19oKFNiyyi2-iyC?domain=shop.dake.es>

• Fuera de Garantía:

https://dake.es/servicio-postventa-dake/aviso-fuera-de-garantia/<https://url.uk.m.mimecastprotect.com/s/BQ3dCD9L4uy1KPAFZsGGij_4L7?domain=dake.es/>

En caso de necesitar asistencia técnica, puede contactar directamente con el Servicio técnico más cercano:

https://dake.es/servicio-postventa-dake/sat-garantia-dake/<https://url.uk.m.mimecastprotect.com/s/yuDECE9M4uYmJPxsZtGGi7VJTD?domain=dake.es/>

Agradecemos la confianza depositada en DAKE y estamos a su disposición para cuanto necesite.
Atentamente,

Dept. Postventa

www.dake.es<https://url.uk.m.mimecastprotect.com/s/j1VKCN9m4uzArR3t9S22iyUbuE?domain=dake.es>

Este mensaje va dirigido exclusivamente a su destinatario y el carácter confidencial del mismo está protegido en virtud de la legislación vigente.
No está permitida su reproducción o distribución, por lo que rogamos proceda a su destrucción y nos lo comunique inmediatamente por esta vía.
Informamos que los datos personales que figuran en esta comunicación, provienen de ficheros propiedad de DAKE FREGADEROS S.L.U. y DAKE ELECTROS S.A.U., quedando éstos sometidos a las garantías establecidas de conformidad con lo dispuesto en la Ley Orgánica de Protección de Datos de Carácter Personal. Para ejercer los derechos de acceso, rectificación, cancelación u oposición, podrán dirigirse por escrito a: DAKE Avda.del Riu Mogent, 40 - 08170<https://url.uk.m.mimecastprotect.com/s/DFixCJqg5TVRmXwFpC33iyGSyJ?domain=google.com> de Montornés del Vallés o al email [email-masked]<mailto:[email-masked]>  ¿Necesita imprimir este mensaje?¡Protejamos el medio ambiente!

De: Celeste Pacheco <[email-masked]<mailto:[email-masked]>>
Enviado el: miércoles, 10 de junio de 2026 14:19
Para: [email-masked]<mailto:[email-masked]>
Asunto: Consulta

Buenas tardes.
Me llamo celeste pachecho de santos andalucia occidental.
Tengo una consulta sobre una campana novy panorama que se instaló a un cliente.
Al parecer tiene el cristal roto.
Como se procedería a su reparación?
Un saludo

[https://s-install.avcdn.net/ipm/preview/icons/icon-envelope-tick-green-avg-v1.png]<https://url.uk.m.mimecastprotect.com/s/nuigCKZj4T6lvJWInFBBi5UDZO?domain=avg.com>
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BMS Group Ltd is authorised and regulated by the Financial Conduct Authority (No. 309686)Registered in England at One America Square, London, EC3N 2LS (No. 1479949) Accredited Lloyd's Broker.

BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. [BMS Iberia] is authorised by the Direccion General de Seguros y Fondos de Pensiones (DGS), registration number B88053186. BMS Iberia’s UK branch (BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. UK branch) of One America Square, London EC3N 2LS is Authorised and Regulated by the Financial Conduct Authority, FRN 979196. Registered in England at One America Square, London, EC3N 2LS (No. FC035750) Accredited Lloyd's Broker

BankServe, BankServe Insurance Services, BMS Fac, BMS Global Risks, BMS Harris & Dixon Marine, BMS Re, and BMS Energy are trading names of BMS Group Ltd and BMS Mediacion Iberia, Correduria De Seguros Y Reaseguros S.L.U. UK Branch.

For information about how BMS may process your personal information in connection with its insurance related activities please read the Insurance Market Data Handling section, available at http://www.bmsgroup.com/data-privacy<https://url.uk.m.mimecastprotect.com/s/OhAOCL8k4s7Apv9F1HDDiyq7Pt?domain=bmsgroup.com>
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BMS Group Ltd is authorised and regulated by the Financial Conduct Authority (No. 309686)Registered in England at One America Square, London, EC3N 2LS (No. 1479949) Accredited Lloyd's Broker.

BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. [BMS Iberia] is authorised by the Direccion General de Seguros y Fondos de Pensiones (DGS), registration number B88053186. BMS Iberia’s UK branch (BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. UK branch) of One America Square, London EC3N 2LS is Authorised and Regulated by the Financial Conduct Authority, FRN 979196. Registered in England at One America Square, London, EC3N 2LS (No. FC035750) Accredited Lloyd's Broker

BankServe, BankServe Insurance Services, BMS Fac, BMS Global Risks, BMS Harris & Dixon Marine, BMS Re, and BMS Energy are trading names of BMS Group Ltd and BMS Mediacion Iberia, Correduria De Seguros Y Reaseguros S.L.U. UK Branch.

For information about how BMS may process your personal information in connection with its insurance related activities please read the Insurance Market Data Handling section, available at http://www.bmsgroup.com/data-privacy<https://url.uk.m.mimecastprotect.com/s/OhAOCL8k4s7Apv9F1HDDiyq7Pt?domain=bmsgroup.com>
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BMS Group Ltd is authorised and regulated by the Financial Conduct Authority (No. 309686)Registered in England at One America Square, London, EC3N 2LS (No. 1479949) Accredited Lloyd's Broker.

BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. [BMS Iberia] is authorised by the Direccion General de Seguros y Fondos de Pensiones (DGS), registration number B88053186. BMS Iberia’s UK branch (BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. UK branch) of One America Square, London EC3N 2LS is Authorised and Regulated by the Financial Conduct Authority, FRN 979196. Registered in England at One America Square, London, EC3N 2LS (No. FC035750) Accredited Lloyd's Broker

BankServe, BankServe Insurance Services, BMS Fac, BMS Global Risks, BMS Harris & Dixon Marine, BMS Re, and BMS Energy are trading names of BMS Group Ltd and BMS Mediacion Iberia, Correduria De Seguros Y Reaseguros S.L.U. UK Branch.

For information about how BMS may process your personal information in connection with its insurance related activities please read the Insurance Market Data Handling section, available at http://www.bmsgroup.com/data-privacy<https://url.uk.m.mimecastprotect.com/s/OhAOCL8k4s7Apv9F1HDDiyq7Pt?domain=bmsgroup.com>
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