De: Mayte Iglesias
Enviado el: Friday, 3 July 2026 12:39
Para: Clara Dominguez
CC:
Asunto: RE: s#2025005049# - Ref. CIA G3H25338495029 A ASEG PDTE DOC SOBRE COLCHON
Received: from DBBPR08MB10385.eurprd08.prod.outlook.com (2603:10a6:10:52a::6) by AS4PR08MB8190.eurprd08.prod.outlook.com with HTTPS; Fri, 3 Jul 2026 10:39:25 +0000 Received: from AS4PR08MB7903.eurprd08.prod.outlook.com (2603:10a6:20b:51e::22) by DBBPR08MB10385.eurprd08.prod.outlook.com (2603:10a6:10:52a::6) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.21.181.8; Fri, 3 Jul 2026 10:39:24 +0000 Received: from AS4PR08MB7903.eurprd08.prod.outlook.com ([fe80::df02:e79a:f7c3:fe54]) by AS4PR08MB7903.eurprd08.prod.outlook.com ([fe80::df02:e79a:f7c3:fe54%7]) with mapi id 15.21.0181.009; Fri, 3 Jul 2026 10:39:24 +0000 From: Mayte Iglesias To: Clara Dominguez Subject: RE: s#2025005049# - Ref. CIA G3H25338495029 A ASEG PDTE DOC SOBRE COLCHON Thread-Topic: s#2025005049# - Ref. CIA G3H25338495029 A ASEG PDTE DOC SOBRE COLCHON Thread-Index: AQHdCtg3KsIaU9XyS0OExIqbbGlRlA== Date: Fri, 3 Jul 2026 10:39:24 +0000 Message-ID: References: In-Reply-To: Accept-Language: es-ES, en-US Content-Language: es-ES X-MS-Exchange-Organization-AuthAs: Internal X-MS-Exchange-Organization-AuthMechanism: 04 X-MS-Exchange-Organization-AuthSource: AS4PR08MB7903.eurprd08.prod.outlook.com X-MS-Has-Attach: yes X-MS-Exchange-Organization-Network-Message-Id: 261e14a7-606f-45cd-274a-08ded8ef5982 X-MS-Exchange-Organization-SCL: 1 X-MS-TNEF-Correlator: X-MS-Exchange-Organization-RecordReviewCfmType: 0 x-ms-publictraffictype: Email X-Microsoft-Antispam-Mailbox-Delivery: ucf:0;jmr:0;auth:0;dest:I;ENG:(910005)(944506478)(944626604)(920097)(425001)(930201)(20251009189)(140003); X-Microsoft-Antispam-Message-Info: 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 Content-Type: multipart/related; boundary="_004_AS4PR08MB7903F88581B6185B56101FDDF3F42AS4PR08MB7903eurp_"; type="multipart/alternative" MIME-Version: 1.0 --_004_AS4PR08MB7903F88581B6185B56101FDDF3F42AS4PR08MB7903eurp_ Content-Type: multipart/alternative; boundary="_000_AS4PR08MB7903F88581B6185B56101FDDF3F42AS4PR08MB7903eurp_" --_000_AS4PR08MB7903F88581B6185B56101FDDF3F42AS4PR08MB7903eurp_ Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable Buenas tardes Clara La lavadora y la secadora eran los bienes que te rechaz=F3 la CIA. Aqu=ED l= o que tenemos pendientes es el tema del colch=F3n del cual estamos a la esp= era de fotograf=EDas n=EDtidas del mismo donde se aprecie el da=F1o a petic= i=F3n de GENERALI. Se ve que la CIA por las fotos del perito no aprecia mu= y bien el da=F1o y por eso las solicitan Saludos "Les comunicamos que, desde el 29 junio hasta el 31 agosto, nuestro horario= de trabajo ser=E1 de 08:00h a 14:30h." Mayte Iglesias Claims Handler Tel=E9fono +34 954 286 216 (Opc. 2 ) Directo: +34 955 25 54 41 Email: Mayte.Iglesias@bmsgroup.com [cid190*image001.jpg@01D98328.1991B410] BMS Mediaci=F3n Iberia Corredur=EDa de Seguros y Reaseguros, S.L.U. Avenida de la Palmera 29, 41013 - Sevilla T: +34 954 286 216 www.bmsgroup.com De: Clara Dominguez Enviado el: viernes, 3 de julio de 2026 9:59 Para: Mayte Iglesias Asunto: RE: s#2025005049# - Ref. CIA G3H25338495029 A ASEG CIA ENVAIMOS CAR= TA DE CIA CON REHUSE DA=D1OS LAVADORA SOLICITAN DOC SOBRE COLCHON Email originated externally. ________________________________ Ya me dijiste que no me lo iban a pagar no? Clara Dom=EDnguez Fern=E1ndez clara@altajara.es 667 355 957 De: Mayte Iglesias > Enviado el: jueves, 2 de julio de 2026 13:35 Para: clara@altajara.es Asunto: RE: s#2025005049# - Ref. CIA G3H25338495029 A ASEG CIA ENVAIMOS CAR= TA DE CIA CON REHUSE DA=D1OS LAVADORA SOLICITAN DOC SOBRE COLCHON Buenas tardes Clara Salvo error por nuestra parte, no hemos recibido respuesta al email anexo m= =E1s abajo Saludos "Les comunicamos que, desde el 29 junio hasta el 31 agosto, nuestro horario= de trabajo ser=E1 de 08:00h a 14:30h." Mayte Iglesias Claims Handler Tel=E9fono +34 954 286 216 (Opc. 2 ) Directo: +34 955 25 54 41 Email: Mayte.Iglesias@bmsgroup.com [cid:image001.jpg@01DD0AE8.F7143510] BMS Mediaci=F3n Iberia Corredur=EDa de Seguros y Reaseguros, S.L.U. Avenida de la Palmera 29, 41013 - Sevilla T: +34 954 286 216 www.bmsgroup.com De: Mayte Iglesias > Enviado el: mi=E9rcoles, 10 de junio de 2026 12:29 Para: clara@altajara.es Asunto: RE: s#2025005049# - Ref. CIA G3H25338495029 A ASEG CIA ENVAIMOS CAR= TA DE CIA CON REHUSE DA=D1OS LAVADORA SOLICITAN DOC SOBRE COLCHON Buenos dias Clara Relacionado con el siniestro de referencia y al hilo del email anexo m=E1s = abajo remitimos carta de CIA donde ratifican la exclusi=F3n para la atenci= =F3n de los da=F1os en la lavadora. En cuanto al colch=F3n que se reclama solicitan fotograf=EDas n=EDtidas del= mismo donde se aprecie el da=F1o =BFdispones de ellas? Se ve que la CIA po= r las fotos del perito no aprecia muy bien el da=F1o y por eso las solicita= n Quedo atenta a comentarios Gracias Mayte Iglesias Claims Handler Tel=E9fono +34 954 286 216 (Opc. 2 ) Directo: +34 955 25 54 41 Email: Mayte.Iglesias@bmsgroup.com [cid:image001.jpg@01DD0AE8.F7143510] BMS Mediaci=F3n Iberia Corredur=EDa de Seguros y Reaseguros, S.L.U. Avenida de la Palmera 29, 41013 - Sevilla T: +34 954 286 216 www.bmsgroup.com De: Mayte Iglesias > Enviado el: martes, 26 de mayo de 2026 11:38 Para: clara@altajara.es Asunto: s#2025005049# - Ref. CIA G3H25338495029 A ASEG CIA RATIFICA LA NO A= TENCION DA=D1OS EN LAVADORA Y SECADORA Buenos dias Clara Conforme a lo comentado de manera telef=F3nica, y tras tocar al responsable= de ramo, lamentamos informarte que seg=FAn el segundo diagn=F3stico del ve= rificador que acudi=F3 por segunda vez, nos trasladan sus conclusiones son = las siguientes * Secadora: AEG T76280AC, SE REALIZA TEST DE AVERIA Y NO MARCABA NING= =DAN ERROR, SE REALIZAN COMPROBACIONES Y TODO FUNCIONA CORRECTAMENTE * Lavadora: SAMSUNG WF80F5E5W4W, ENCIENDE, PERO EN PRINCIPIO PRESENTA F= ALLO EN EL MOTOR (POSIBLE DA=D1O POSTERIOR EN LA CUBA), NO OBSTANTE LA ABRI= MOS Y NO SE APRECIA QUE EL AGUA HAYA MOJADO EL CABLEADO Y LLEGADO O DA=D1AD= O EL MOTOR Por tanto, conforme a la verificaci=F3n efectuada, no atienden la reparaci= =F3n de los aparatos al no tratarse de da=F1os amparados por las garant=EDa= s de la p=F3liza. Saludos Mayte Iglesias Claims Handler Tel=E9fono +34 954 286 216 (Opc. 2 ) Directo: +34 955 25 54 41 Email: Mayte.Iglesias@bmsgroup.com [cid190*image001.jpg@01D98328.1991B410] BMS Mediaci=F3n Iberia Corredur=EDa de Seguros y Reaseguros, S.L.U. Avenida de la Palmera 29, 41013 - Sevilla T: +34 954 286 216 www.bmsgroup.com This email and any attachment is confidential and may contain copyright and= /or legally privileged information. It may be read, copied and used only by= the intended recipient. If you are not the intended recipient, you are her= eby notified that any dissemination, distribution or copying of this commun= ication is strictly prohibited. If you received this e-mail by accident, pl= ease notify the sender immediately and destroy this e-mail, any attachment = and all copies. Security and reliability of e-mail is not guaranteed. In ad= dition, no liability or responsibility is accepted for viruses and it is yo= ur responsibility to scan any attachments. Please note that for business pu= rposes, outgoing and incoming emails from and to the company are monitored = and recorded. BMS Group Ltd is authorised and regulated by the Financial Conduct Authorit= y (No. 309686)Registered in England at One America Square, London, EC3N 2LS= (No. 1479949) Accredited Lloyd's Broker. BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. [BMS Iberia= ] is authorised by the Direccion General de Seguros y Fondos de Pensiones (= DGS), registration number B88053186. BMS Iberia's UK branch (BMS Mediacion = Iberia Correduria de Seguros y Reaseguros, S.L.U. UK branch) of One America= Square, London EC3N 2LS is Authorised and Regulated by the Financial Condu= ct Authority, FRN 979196. Registered in England at One America Square, Lond= on, EC3N 2LS (No. FC035750) Accredited Lloyd's Broker BankServe, BankServe Insurance Services, BMS Fac, BMS Global Risks, BMS Har= ris & Dixon Marine, BMS Re, and BMS Energy are trading names of BMS Group L= td and BMS Mediacion Iberia, Correduria De Seguros Y Reaseguros S.L.U. UK B= ranch. For information about how BMS may process your personal information in conn= ection with its insurance related activities please read the Insurance Mark= et Data Handling section, available at http://www.bmsgroup.com/data-privacy= For more information about the BMS Group please visit www.bmsgroup.com P Please consider the environment before printing this e-mail. --_000_AS4PR08MB7903F88581B6185B56101FDDF3F42AS4PR08MB7903eurp_ Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable

Buenas tardes Clara

 

La lavadora y la secadora eran los bienes que te rec= haz=F3 la CIA. Aqu=ED lo que tenemos pendientes es el tema del colch=F3n de= l cual estamos a la espera de fotograf=EDas n=EDtidas del mismo donde se ap= recie el da=F1o a petici=F3n de GENERALI.  Se ve que la CIA por las fotos del perito no aprecia muy bien el da=F1o y por es= o las solicitan

 

Saludos

 

“Les comunicamos que, desde el 29 junio hasta el 31 agosto, nuestro horario d= e trabajo ser=E1 de 08:00h a 14:30h.”=

 

Mayte Iglesias

Claims Handler

 

Tel=E9fono          &nbs= p;  +34 954 286 216  (Opc. 2 )

Directo:           =    +34 955 25 54 41
Email:       &n= bsp;         Mayte.Iglesias@bmsgroup.com

3D"cid190*image001.jpg@01D98328.1991B410"=

BMS Mediaci=F3n Iberia Corredur=EDa de Seguros y Reaseguros, S.L.U.

Avenida de la Palmera 29, 41013 - Sevilla

T: +34 954 286 216  www.bmsg= roup.com

 <= /o:p>

 

De: Clara Dominguez <clara@altajara.es>
Enviado el: viernes, 3 de julio de 2026 9:59
Para: Mayte Iglesias <Mayte.Iglesias@bmsgroup.com>
Asunto: RE: s#2025005049# - Ref. CIA G3H25338495029 A ASEG CIA ENVAI= MOS CARTA DE CIA CON REHUSE DA=D1OS LAVADORA SOLICITAN DOC SOBRE COLCHON

 

Email origin= ated externally.

 

Ya me dijiste que no me lo iban a pagar no?

 

 

Clara Dom=EDnguez Fern=E1ndez

clara@altajara.es<= /span>

667 355 9= 57

&nbs= p;

 <= /o:p>

 

De: Mayte Iglesias <Mayte.Iglesias@bmsgroup.com>
Enviado el: jueves, 2 de julio de 2026 13:35
Para: clara@altajara.es
Asunto: RE: s#2025005049# - Ref. CIA G3H25338495029 A ASEG CIA ENVAI= MOS CARTA DE CIA CON REHUSE DA=D1OS LAVADORA SOLICITAN DOC SOBRE COLCHON

 

Buenas tardes Clara

 

Salvo error por nuestra parte, no hemos recibido res= puesta al email anexo m=E1s abajo

Saludos

 

“Les comunicamos que, desde el 29 junio hasta el 31 agosto, nuestro horario d= e trabajo ser=E1 de 08:00h a 14:30h.”

 

Mayte Iglesias

Claims Handler

 

Tel=E9fono          &nbs= p;  +34 954 286 216  (Opc. 2 )

Directo:           =    +34 955 25 54 41
Email:       &n= bsp;         Mayte.Iglesias@bmsgroup.com

BMS Mediaci=F3n Iberia Corredur=EDa de Seguros y Reaseguros, S.L.U.

Avenida de la Palmera 29, 41013 - Sevilla

T: +34 954 286 216  www.bmsgroup.com

 <= /o:p>

 

De: Mayte Iglesias <Mayte.Iglesias@bmsgroup.com>
Enviado el: mi=E9rcoles, 10 de junio de 2026 12:29
Para: clara@altajara.es
Asunto: RE: s#2025005049# - Ref. CIA G3H25338495029 A ASEG CIA ENVAI= MOS CARTA DE CIA CON REHUSE DA=D1OS LAVADORA SOLICITAN DOC SOBRE COLCHON

 

Buenos dias Clara

 

Relacionado con el siniestro de referencia y al hilo= del email anexo m=E1s abajo remitimos carta de CIA donde ratifican la excl= usi=F3n para la atenci=F3n de los da=F1os en la lavadora.

 

En cuanto al colch=F3n que se reclama solicitan foto= graf=EDas n=EDtidas del mismo donde se aprecie el da=F1o =BFdispones de ell= as? Se ve que la CIA por las fotos del perito no aprecia muy bien el da=F1o= y por eso las solicitan

 

Quedo atenta a comentarios

Gracias

 

Mayte Iglesias

Claims Handler

 

Tel=E9fono          &nbs= p;  +34 954 286 216  (Opc. 2 )

Directo:            = ;  +34 955 25 54 41
Email:       &n= bsp;         Mayte.Iglesias@bmsgroup.com

BMS Mediaci=F3n Iberia Corredur=EDa de Seguros y Reaseguros, S.L.U.

Avenida de la Palmera 29, 41013 - Sevilla

T: +34 954 286 216  www.bmsgroup.com

 <= /o:p>

 

De: Mayte Iglesias <Mayte.Iglesias@bmsgroup.com>
Enviado el: martes, 26 de mayo de 2026 11:38
Para: clara@altajara.es
Asunto: s#2025005049# - Ref. CIA G3H25338495029 A ASEG CIA RATIFICA = LA NO ATENCION DA=D1OS EN LAVADORA Y SECADORA

 

Buenos dias Clara

 

Conforme a lo comentado de manera telef=F3nica, y tr= as tocar al responsable de ramo, lamentamos informarte que seg=FAn el segun= do diagn=F3stico del verificador que acudi=F3= por segunda vez, nos trasladan sus conclusiones son las siguientes

 

  • Secadora: AEG T76280AC, SE REALIZA TEST DE AVERIA Y NO MARCABA NING=DAN ERROR,= SE REALIZAN COMPROBACIONES Y TODO FUNCIONA CORRECTAMENTE

    •  

    • Lavadora: SAMSUNG WF80F5E5W4W, ENC= IENDE, PERO EN PRINCIPIO PRESENTA FALLO EN EL MOTOR (POSIBLE DA=D1O POSTERI= OR EN LA CUBA), NO OBSTANTE LA ABRIMOS Y NO SE APRECIA QUE EL AGUA HAYA MOJ= ADO EL CABLEADO Y LLEGADO O DA=D1ADO EL MOTOR

     

    Por tanto, conforme= a la verificaci=F3n efectuada, no atienden la reparaci=F3n de los aparatos= al no tratarse de da=F1os amparados por las garant=EDas de la p=F3liza.

     

    Saludos<= /span>

     

     

    Mayte Iglesias

    Claims Handler

     

    Tel=E9fono          &nbs= p;  +34 954 286 216  (Opc. 2 )

    Directo:            = ;  +34 955 25 54 41
    Email:           &n= bsp;         Mayte.Iglesias@bmsgroup.com

    3D"cid190*image001.jpg@01D98328.1991B410"

    BMS Mediaci=F3n Iberia Corredur=EDa de Seguros y Reaseguros, S.L.U.

    Avenida de la Palmera 29, 41013 - Sevilla

    T: +34 954 286 216  www.bmsgroup.com

     <= /o:p>

     

    This emai= l and any attachment is confidential and may contain copyright and/or legal= ly privileged information. It may be read, copied and used only by the intended recipient. If you are not the intended recip= ient, you are hereby notified that any dissemination, distribution or copyi= ng of this communication is strictly prohibited. If you received this e-mai= l by accident, please notify the sender immediately and destroy this e-mail, any attachment and all copies.= Security and reliability of e-mail is not guaranteed. In addition, no liab= ility or responsibility is accepted for viruses and it is your responsibili= ty to scan any attachments. Please note that for business purposes, outgoing and incoming emails from and to = the company are monitored and recorded.

     

    BMS Group= Ltd is authorised and regulated by the Financial Conduct Authority (No. 30= 9686)Registered in England at One America Square, London, EC3N 2LS (No. 1479949) Accredited Lloyd's Broker.

     

    BMS Media= cion Iberia Correduria de Seguros y Reaseguros, S.L.U. [BMS Iberia] is auth= orised by the Direccion General de Seguros y Fondos de Pensiones (DGS), registration number B88053186. BMS Iberia’s UK b= ranch (BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. UK b= ranch) of One America Square, London EC3N 2LS is Authorised and Regulated b= y the Financial Conduct Authority, FRN 979196. Registered in England at One America Square, London, EC3N 2LS (No.= FC035750) Accredited Lloyd's Broker

     

    BankServe= , BankServe Insurance Services, BMS Fac, BMS Global Risks, BMS Harris &= Dixon Marine, BMS Re, and BMS Energy are trading names of BMS Group Ltd and BMS Mediacion Iberia, Correduria De Seguros Y R= easeguros S.L.U. UK Branch.

     

    For infor= mation about how BMS may process your personal information in connection wi= th its insurance related activities please read the Insurance Market Data Handling section, available at http://www.bmsgroup.com/data-privacy

    For more = information about the BMS Group please visit www.bmsgroup.com

     

    <= br> P Please consider t= he environment before printing this e-mail.

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