De: Mayte Iglesias
Enviado el: Friday, 19 June 2026 12:43
Para: Onos Oliver, Silvia (Allianz Compania de Seguros y Reaseguros S.A.)
CC:
Asunto: RE: S#2026001886# -REF CIA 660018006 DE RESPONSABLE DE RAMO CITA CONCERTADA- CDAD.PROP. JARDINES DE LA SALINERA
Received: from GV1PR08MB9915.eurprd08.prod.outlook.com (2603:10a6:150:3d::12) by AS4PR08MB8190.eurprd08.prod.outlook.com with HTTPS; Fri, 19 Jun 2026 10:43:40 +0000 Received: from AS4PR08MB7903.eurprd08.prod.outlook.com (2603:10a6:20b:51e::22) by GV1PR08MB9915.eurprd08.prod.outlook.com (2603:10a6:150:3d::12) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.21.139.11; Fri, 19 Jun 2026 10:43:36 +0000 Received: from AS4PR08MB7903.eurprd08.prod.outlook.com ([fe80::df02:e79a:f7c3:fe54]) by AS4PR08MB7903.eurprd08.prod.outlook.com ([fe80::df02:e79a:f7c3:fe54%7]) with mapi id 15.21.0139.009; Fri, 19 Jun 2026 10:43:36 +0000 From: Mayte Iglesias To: "Onos Oliver, Silvia (Allianz Compania de Seguros y Reaseguros S.A.)" Subject: RE: S#2026001886# -REF CIA 660018006 DE RESPONSABLE DE RAMO CITA CONCERTADA- CDAD.PROP. JARDINES DE LA SALINERA Thread-Topic: S#2026001886# -REF CIA 660018006 DE RESPONSABLE DE RAMO CITA CONCERTADA- CDAD.PROP. JARDINES DE LA SALINERA Thread-Index: AQHc/9h+P8vJCqsYK0qKSfcVKT4WJA== Date: Fri, 19 Jun 2026 10:43:36 +0000 Message-ID: References: In-Reply-To: Accept-Language: es-ES, en-US Content-Language: es-ES X-MS-Exchange-Organization-AuthAs: Internal X-MS-Exchange-Organization-AuthMechanism: 04 X-MS-Exchange-Organization-AuthSource: AS4PR08MB7903.eurprd08.prod.outlook.com X-MS-Has-Attach: yes X-MS-Exchange-Organization-Network-Message-Id: 60bd3606-562e-42ba-7a23-08decdef9dd8 X-MS-Exchange-Organization-SCL: 1 X-MS-TNEF-Correlator: X-MS-Exchange-Organization-RecordReviewCfmType: 0 msip_labels: MSIP_Label_863bc15e-e7bf-41c1-bdb3-03882d8a2e2c_Enabled=True;MSIP_Label_863bc15e-e7bf-41c1-bdb3-03882d8a2e2c_SiteId=6e06e42d-6925-47c6-b9e7-9581c7ca302a;MSIP_Label_863bc15e-e7bf-41c1-bdb3-03882d8a2e2c_SetDate=2026-06-15T13:37:55.0000000Z;MSIP_Label_863bc15e-e7bf-41c1-bdb3-03882d8a2e2c_Name=863bc15e-e7bf-41c1-bdb3-03882d8a2e2c;MSIP_Label_863bc15e-e7bf-41c1-bdb3-03882d8a2e2c_ContentBits=3;MSIP_Label_863bc15e-e7bf-41c1-bdb3-03882d8a2e2c_Method=Standard x-ms-publictraffictype: Email X-Microsoft-Antispam-Mailbox-Delivery: ucf:0;jmr:0;auth:0;dest:I;ENG:(910005)(944506478)(944626604)(920097)(425001)(930201)(20251009189)(140003); X-Microsoft-Antispam-Message-Info: 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 Content-Type: multipart/related; boundary="_005_AS4PR08MB79030B9894516786115819C5F3E22AS4PR08MB7903eurp_"; type="multipart/alternative" MIME-Version: 1.0 --_005_AS4PR08MB79030B9894516786115819C5F3E22AS4PR08MB7903eurp_ Content-Type: multipart/alternative; boundary="_000_AS4PR08MB79030B9894516786115819C5F3E22AS4PR08MB7903eurp_" --_000_AS4PR08MB79030B9894516786115819C5F3E22AS4PR08MB7903eurp_ Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable Muchas gracias Silvia por tus gestiones Buen fin de semana a ti tambi=E9n Mayte Iglesias Claims Handler Tel=E9fono +34 954 286 216 (Opc. 2 ) Directo: +34 955 25 54 41 Email: Mayte.Iglesias@bmsgroup.com [cid190*image001.jpg@01D98328.1991B410] BMS Mediaci=F3n Iberia Corredur=EDa de Seguros y Reaseguros, S.L.U. Avenida de la Palmera 29, 41013 - Sevilla T: +34 954 286 216 www.bmsgroup.com De: Onos Oliver, Silvia (Allianz Compania de Seguros y Reaseguros S.A.) Enviado el: viernes, 19 de junio de 2026 11:17 Para: Mayte Iglesias Asunto: RE: S#2026001886# -REF CIA 660018006 A RESPONSABLE DE RAMO SIN NOTI= CIAS DE ASISTENCIA- CDAD.PROP. JARDINES DE LA SALINERA Email originated externally. ________________________________ Internal Hola, Mayte, La cita de fontaner=EDa en este expediente ( existen varios expedientes ab= iertos para esta comunidad) est=E1 concertada para el d=EDa 24/06 9:00 AM. Saludos . Buen fin de semana!! Silvia O=F1=F3s Oliver CTS Property Personal Lines (Interlocuci=F3n siniestros Particulares). [cid:image002.png@01DCFFE9.084896B0] C/ Tarragona, 109, 08014 Barcelona. Spain Phone.+34 932285157/ 681364674 /e-mail: silvia.onos@allianz.es De: Onos Oliver, Silvia (Allianz Compania de Seguros y Reaseguros S.A.) Enviado el: viernes, 19 de junio de 2026 10:57 Para: 'Mayte Iglesias' > Asunto: RE: S#2026001886# -REF CIA 660018006 A RESPONSABLE DE RAMO SIN NOTI= CIAS DE ASISTENCIA- CDAD.PROP. JARDINES DE LA SALINERA Buenos d=EDas, Mayte Solicito a supervisora de Multiasistencia su intervenci=F3n, para solventar= incidencia de demora. Tan pronto tenga respuesta te la traslado. Saludos Silvia O=F1=F3s Oliver CTS Property Personal Lines (Interlocuci=F3n siniestros Particulares). [cid:image002.png@01DCFFE9.084896B0] C/ Tarragona, 109, 08014 Barcelona. Spain Phone.+34 932285157/ 681364674 /e-mail: silvia.onos@allianz.es De: Mayte Iglesias > Enviado el: jueves, 18 de junio de 2026 10:13 Para: Onos Oliver, Silvia (Allianz Compania de Seguros y Reaseguros S.A.) <= silvia.onos@allianz.es>; Recarey Gutierrez, = Isabel (Allianz Compania de Seguros y Reaseguros S.A.) > Asunto: [EXT] RE: S#2026001886# -REF CIA 660018006 A RESPONSABLE DE RAMO SI= N NOTICIAS DE ASISTENCIA- CDAD.PROP. JARDINES DE LA SALINERA Buenos d=EDas Silvia Perdona la insistencia, pero seguimos sin noticias... Llevamos semanas con = este asunto y necesitamos que se resuelva... Gracias de antemano Mayte Iglesias Claims Handler Tel=E9fono +34 954 286 216 (Opc. 2 ) Directo: +34 955 25 54 41 Email: Mayte.Iglesias@bmsgroup.com [cid:image001.jpg@01DCFFE9.084896B0] BMS Mediaci=F3n Iberia Corredur=EDa de Seguros y Reaseguros, S.L.U. Avenida de la Palmera 29, 41013 - Sevilla T: +34 954 286 216 www.bmsgroup.com De: Mayte Iglesias > Enviado el: lunes, 15 de junio de 2026 16:30 Para: Onos Oliver, Silvia (Allianz Compania de Seguros y Reaseguros S.A.) <= silvia.onos@allianz.es>; Recarey Gutierrez, = Isabel (Allianz Compania de Seguros y Reaseguros S.A.) > Asunto: [EXT] RE: S#2026001886# -REF CIA 660018006 DE RESPONSABLE DE RAMO T= RAS QUEJA SERVICIO ASISTENCIA RETRASO - CDAD.PROP. JARDINES DE LA SALINERA Buenas tardes Silvia Ante todo, gracias por tu pronta respuesta. Agradecemos la gesti=F3n realiz= ada por vuestra parte, pues como te inform=E1bamos hemos generados varias n= otas 925 sin recibir respuesta alguna a la demora... Saludos Mayte Iglesias Claims Handler Tel=E9fono +34 954 286 216 (Opc. 2 ) Directo: +34 955 25 54 41 Email: Mayte.Iglesias@bmsgroup.com [cid:image001.jpg@01DCFFE9.084896B0] BMS Mediaci=F3n Iberia Corredur=EDa de Seguros y Reaseguros, S.L.U. Avenida de la Palmera 29, 41013 - Sevilla T: +34 954 286 216 www.bmsgroup.com De: Onos Oliver, Silvia (Allianz Compania de Seguros y Reaseguros S.A.) > Enviado el: lunes, 15 de junio de 2026 16:20 Para: Mayte Iglesias >; Recarey Gutierrez, Isabel (Allianz Compania de Seguros y Rease= guros S.A.) > Asunto: RE: S#2026001886# -REF CIA 660018006 RESPONSABLE DE RAMO QUEJA SERV= ICIO ASISTENCIA RETRASO - CDAD.PROP. JARDINES DE LA SALINERA Email originated externally. ________________________________ Internal Buenas tardes, Mayte Se trata de una incidencia relacionada con Asistencia. En este caso, desde = Interlocuci=F3n Siniestros no podemos gestionarla, ya que nos encargamos ex= clusivamente de discrepancias t=E9cnicas de cobertura. Para este tipo de si= tuaciones, ten=E9is a vuestra disposici=F3n en ePac nota 925 - Interlocuci= =F3n Asistencia. No obstante, con el objetivo de agilizar tr=E1mite, hemos reiterado solicit= ud al responsable de zona con car=E1cter urgente para que resuelva inciden= cia con reparadores de Asistencia. Tan pronto tengamos respuesta informaremos. Saludos Silvia O=F1=F3s Oliver CTS Property Personal Lines (Interlocuci=F3n siniestros Particulares). [cid:image002.png@01DCFFE9.084896B0] C/ Tarragona, 109, 08014 Barcelona. Spain Phone.+34 932285157/ 681364674 /e-mail: silvia.onos@allianz.es De: Mayte Iglesias > Enviado el: lunes, 15 de junio de 2026 8:55 Para: Recarey Gutierrez, Isabel (Allianz Compania de Seguros y Reaseguros S= .A.) >; Onos Ol= iver, Silvia (Allianz Compania de Seguros y Reaseguros S.A.) > Asunto: [EXT] S#2026001886# -REF CIA 660018006 RESPONSABLE DE RAMO QUEJA SE= RVICIO ASISTENCIA RETRASO - CDAD.PROP. JARDINES DE LA SALINERA Importancia: Alta Buenos dias @isabel.recarey@allianz.es y = @Onos Oliver, Silvia (Allianz Compania de Seguros y Reaseguros S.A.) Solicitamos vuestra intervenci=F3n urgente con relaci=F3n con el siniestro = de referencia. Hemos generado diversas notas de incidencia a trav=E9s de E-PAC y, asimismo= , se han realizado reiteradas reclamaciones por mediaci=F3n del perito desi= gnado. Sin embargo, hoy el expediente contin=FAa paralizado, pendiente de l= a asignaci=F3n de una empresa especializada en trabajos verticales que pued= a proceder a la reparaci=F3n de la fuga existente en la bajante comunitaria= . Han transcurrido varias semanas desde la comunicaci=F3n del siniestro sin q= ue se haya producido avance alguno ni se nos haya facilitado una explicaci= =F3n sobre los motivos de esta demora. El asegurado no est=E1 solicitando u= na indemnizaci=F3n econ=F3mica, sino que se lleve a cabo la reparaci=F3n ef= ectiva del da=F1o mediante la designaci=F3n urgente de una empresa especial= izada que pueda intervenir y solucionar definitivamente la fuga. Por todo ello, agradecer=EDamos que realizarais las gestiones oportunas par= a agilizar la asignaci=F3n de una empresa para la ejecuci=F3n de los trabaj= os, inform=E1ndonos a la mayor brevedad posible del estado actual de la tra= mitaci=F3n y de la fecha prevista para la intervenci=F3n. Quedamos a la espera de sus noticias. Gracias de antemano Mayte Iglesias Claims Handler Tel=E9fono +34 954 286 216 (Opc. 2 ) Directo: +34 955 25 54 41 Email: Mayte.Iglesias@bmsgroup.com [cid190*image001.jpg@01D98328.1991B410] BMS Mediaci=F3n Iberia Corredur=EDa de Seguros y Reaseguros, S.L.U. Avenida de la Palmera 29, 41013 - Sevilla T: +34 954 286 216 www.bmsgroup.com This email and any attachment is confidential and may contain copyright and= /or legally privileged information. It may be read, copied and used only by= the intended recipient. If you are not the intended recipient, you are her= eby notified that any dissemination, distribution or copying of this commun= ication is strictly prohibited. If you received this e-mail by accident, pl= ease notify the sender immediately and destroy this e-mail, any attachment = and all copies. Security and reliability of e-mail is not guaranteed. In ad= dition, no liability or responsibility is accepted for viruses and it is yo= ur responsibility to scan any attachments. Please note that for business pu= rposes, outgoing and incoming emails from and to the company are monitored = and recorded. BMS Group Ltd is authorised and regulated by the Financial Conduct Authorit= y (No. 309686)Registered in England at One America Square, London, EC3N 2LS= (No. 1479949) Accredited Lloyd's Broker. BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. [BMS Iberia= ] is authorised by the Direccion General de Seguros y Fondos de Pensiones (= DGS), registration number B88053186. BMS Iberia's UK branch (BMS Mediacion = Iberia Correduria de Seguros y Reaseguros, S.L.U. UK branch) of One America= Square, London EC3N 2LS is Authorised and Regulated by the Financial Condu= ct Authority, FRN 979196. Registered in England at One America Square, Lond= on, EC3N 2LS (No. FC035750) Accredited Lloyd's Broker BankServe, BankServe Insurance Services, BMS Fac, BMS Global Risks, BMS Har= ris & Dixon Marine, BMS Re, and BMS Energy are trading names of BMS Group L= td and BMS Mediacion Iberia, Correduria De Seguros Y Reaseguros S.L.U. UK B= ranch. For information about how BMS may process your personal information in conn= ection with its insurance related activities please read the Insurance Mark= et Data Handling section, available at http://www.bmsgroup.com/data-privacy= For more information about the BMS Group please visit www.bmsgroup.com P Please consider the environment before printing this e-mail. This email and any attachment is confidential and may contain copyright and= /or legally privileged information. It may be read, copied and used only by= the intended recipient. If you are not the intended recipient, you are her= eby notified that any dissemination, distribution or copying of this commun= ication is strictly prohibited. If you received this e-mail by accident, pl= ease notify the sender immediately and destroy this e-mail, any attachment = and all copies. Security and reliability of e-mail is not guaranteed. In ad= dition, no liability or responsibility is accepted for viruses and it is yo= ur responsibility to scan any attachments. Please note that for business pu= rposes, outgoing and incoming emails from and to the company are monitored = and recorded. BMS Group Ltd is authorised and regulated by the Financial Conduct Authorit= y (No. 309686)Registered in England at One America Square, London, EC3N 2LS= (No. 1479949) Accredited Lloyd's Broker. BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. [BMS Iberia= ] is authorised by the Direccion General de Seguros y Fondos de Pensiones (= DGS), registration number B88053186. BMS Iberia's UK branch (BMS Mediacion = Iberia Correduria de Seguros y Reaseguros, S.L.U. UK branch) of One America= Square, London EC3N 2LS is Authorised and Regulated by the Financial Condu= ct Authority, FRN 979196. Registered in England at One America Square, Lond= on, EC3N 2LS (No. FC035750) Accredited Lloyd's Broker BankServe, BankServe Insurance Services, BMS Fac, BMS Global Risks, BMS Har= ris & Dixon Marine, BMS Re, and BMS Energy are trading names of BMS Group L= td and BMS Mediacion Iberia, Correduria De Seguros Y Reaseguros S.L.U. UK B= ranch. For information about how BMS may process your personal information in conn= ection with its insurance related activities please read the Insurance Mark= et Data Handling section, available at http://www.bmsgroup.com/data-privacy= For more information about the BMS Group please visit www.bmsgroup.com P Please consider the environment before printing this e-mail. This email and any attachment is confidential and may contain copyright and= /or legally privileged information. It may be read, copied and used only by= the intended recipient. If you are not the intended recipient, you are her= eby notified that any dissemination, distribution or copying of this commun= ication is strictly prohibited. If you received this e-mail by accident, pl= ease notify the sender immediately and destroy this e-mail, any attachment = and all copies. Security and reliability of e-mail is not guaranteed. In ad= dition, no liability or responsibility is accepted for viruses and it is yo= ur responsibility to scan any attachments. Please note that for business pu= rposes, outgoing and incoming emails from and to the company are monitored = and recorded. BMS Group Ltd is authorised and regulated by the Financial Conduct Authorit= y (No. 309686)Registered in England at One America Square, London, EC3N 2LS= (No. 1479949) Accredited Lloyd's Broker. BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. [BMS Iberia= ] is authorised by the Direccion General de Seguros y Fondos de Pensiones (= DGS), registration number B88053186. BMS Iberia's UK branch (BMS Mediacion = Iberia Correduria de Seguros y Reaseguros, S.L.U. UK branch) of One America= Square, London EC3N 2LS is Authorised and Regulated by the Financial Condu= ct Authority, FRN 979196. Registered in England at One America Square, Lond= on, EC3N 2LS (No. FC035750) Accredited Lloyd's Broker BankServe, BankServe Insurance Services, BMS Fac, BMS Global Risks, BMS Har= ris & Dixon Marine, BMS Re, and BMS Energy are trading names of BMS Group L= td and BMS Mediacion Iberia, Correduria De Seguros Y Reaseguros S.L.U. UK B= ranch. For information about how BMS may process your personal information in conn= ection with its insurance related activities please read the Insurance Mark= et Data Handling section, available at http://www.bmsgroup.com/data-privacy= For more information about the BMS Group please visit www.bmsgroup.com P Please consider the environment before printing this e-mail. --_000_AS4PR08MB79030B9894516786115819C5F3E22AS4PR08MB7903eurp_ Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable

Muchas gracias Silvia por tus gestiones

Buen fin de semana a ti tambi=E9n

 

Mayte Iglesias

Claims Handler

 

Tel=E9fono          &nbs= p;  +34 954 286 216  (Opc. 2 )

Directo:            = ;  +34 955 25 54 41
Email:       &n= bsp;         Mayte.Iglesias@bmsgroup.com

3D"cid190*image001.jpg@01D98328.1991B410"=

BMS Mediaci=F3n Iberia Corredur=EDa de Seguros y Reaseguros, S.L.U.

Avenida de la Palmera 29, 41013 - Sevilla

T: +34 954 286 216  www.bmsg= roup.com

 <= /o:p>

 

De: Onos Oliver, Silvia (Allianz Compania de Seguros y Reaseguros S.A.) <silvia.onos@allianz.es>
Enviado el: viernes, 19 de junio de 2026 11:17
Para: Mayte Iglesias <Mayte.Iglesias@bmsgroup.com>
Asunto: RE: S#2026001886# -REF CIA 660018006 A RESPONSABLE DE RAMO S= IN NOTICIAS DE ASISTENCIA- CDAD.PROP. JARDINES DE LA SALINERA

 

Email origin= ated externally.

 

I= nternal

 

Hola, Mayte,

 

La cita de fontaner=EDa en este expedie= nte ( existen varios  expedientes abiertos para esta comunidad)  = est=E1 concertada para el d=EDa 24/06 9:00 AM.

 

Saludos .  Buen fin de semana!!

 =

 

Silvia O=F1= =F3s Oliver

CTS Property Personal Lines= (Interlocuci=F3n siniestros Particulares).

C/ Tarragona, 109, 08014 Barcelona. Spain
Phone.+34 932285157/ 681364674 /e-mail: silvia.onos@allianz.es

&nbs= p;

De: Onos Oliver, Silvia (Allianz Compania de Seguros y Reaseguros S.A.)
Enviado el: viernes, 19 de junio de 2026 10:57
Para: 'Mayte Iglesias' <Mayte.Iglesias@bmsgroup.com>
Asunto: RE: S#2026001886# -REF CIA 660018006 A RESPONSABLE DE RAMO S= IN NOTICIAS DE ASISTENCIA- CDAD.PROP. JARDINES DE LA SALINERA

 

Buenos d=EDas, Mayte

 =

Solicito a supervisora d= e Multiasistencia su intervenci=F3n, para solventar  incidencia de dem= ora. Tan pronto tenga respuesta te la traslado.

 =

Saludos

 

Silvia O=F1= =F3s Oliver

CTS Property Personal Lines= (Interlocuci=F3n siniestros Particulares).

C/ Tarragona, 109, 08014 Barcelona. Spain
Phone.+34 932285157/ 681364674 /e-mail: silvia.onos@allianz.es

&nbs= p;

De: Mayte Iglesias <Mayte.Iglesias@bmsgroup.com>
Enviado el: jueves, 18 de junio de 2026 10:13
Para: Onos Oliver, Silvia (Allianz Compania de Seguros y Reaseguros = S.A.) <silvia.onos@allianz.es<= /a>>; Recarey Gutierrez, Isabel (Allianz Compania de Seguros y Reaseguro= s S.A.) <isabel.recarey@all= ianz.es>
Asunto: [EXT] RE: S#2026001886# -REF CIA 660018006 A RESPONSABLE DE = RAMO SIN NOTICIAS DE ASISTENCIA- CDAD.PROP. JARDINES DE LA SALINERA

 

Buenos d=EDas Silvia

 

Perdona la insistencia, pero seguimos sin noticias&#= 8230; Llevamos semanas con este asunto y necesitamos que se resuelva…=

Gracias de antemano

 

 

Mayte Iglesias

Claims Handler

 

Tel=E9fono          &nbs= p;  +34 954 286 216  (Opc. 2 )

Directo:            = ;  +34 955 25 54 41
Email:       &n= bsp;         Mayte.Iglesias@bmsgroup.com

BMS Mediaci=F3n Iberia Corredur=EDa de Seguros y Reaseguros, S.L.U.

Avenida de la Palmera 29, 41013 - Sevilla

T: +34 954 286 216  www.bmsgroup.com

 <= /o:p>

 

De: Mayte Iglesias <Mayte.Iglesias@bmsgroup.com>
Enviado el: lunes, 15 de junio de 2026 16:30
Para: Onos Oliver, Silvia (Allianz Compania de Seguros y Reaseguros = S.A.) <silvia.onos@allianz.es<= /a>>; Recarey Gutierrez, Isabel (Allianz Compania de Seguros y Reaseguro= s S.A.) <isabel.recarey@all= ianz.es>
Asunto: [EXT] RE: S#2026001886# -REF CIA 660018006 DE RESPONSABLE DE= RAMO TRAS QUEJA SERVICIO ASISTENCIA RETRASO - CDAD.PROP. JARDINES DE LA SA= LINERA

 

Buenas tardes Silvia

 

Ante todo, gracias por tu pronta respuesta. Agradece= mos la gesti=F3n realizada por vuestra parte, pues como te inform=E1bamos h= emos generados varias notas 925 sin recibir respuesta alguna a la demora= 230;

 

Saludos

 

Mayte Iglesias

Claims Handler

 

Tel=E9fono          &nbs= p;  +34 954 286 216  (Opc. 2 )

Directo:            = ;  +34 955 25 54 41
Email:       &n= bsp;         Mayte.Iglesias@bmsgroup.com

BMS Mediaci=F3n Iberia Corredur=EDa de Seguros y Reaseguros, S.L.U.

Avenida de la Palmera 29, 41013 - Sevilla

T: +34 954 286 216  www.bmsgroup.com

 <= /o:p>

 

De: Onos Oliver, Silvia (Allianz Compania de Seguros y Reaseguros S.A.) <silvia.onos@allianz.es>
Enviado el: lunes, 15 de junio de 2026 16:20
Para: Mayte Iglesias <Mayte.Iglesias@bmsgroup.com>; Recarey Gutierrez, Isabel (Allianz= Compania de Seguros y Reaseguros S.A.) <isabel.recarey@allianz.es>
Asunto: RE: S#2026001886# -REF CIA 660018006 RESPONSABLE DE RAMO QUE= JA SERVICIO ASISTENCIA RETRASO - CDAD.PROP. JARDINES DE LA SALINERA

 

Email origin= ated externally.

 

I= nternal

 

Buenas tardes,  May= te

 =

Se trata de una incidenc= ia relacionada con Asistencia. En este caso, desde Interlocuci=F3n Siniestr= os no podemos gestionarla, ya que nos encargamos exclusivamente de discrepancias t=E9cnicas de cobertura. Para este tipo de= situaciones, ten=E9is a vuestra disposici=F3n en ePac  nota 925 ̵= 1; Interlocuci=F3n Asistencia.

No obstante, con el obje= tivo de agilizar tr=E1mite, hemos reiterado solicitud al responsable de zon= a con car=E1cter urgente para que resuelva  incidencia con  reparadores de Asistencia.

Tan pronto tengamos resp= uesta informaremos.

 =

Saludos

 

Silvia O=F1= =F3s Oliver

CTS Property Personal Lines= (Interlocuci=F3n siniestros Particulares).
C/ Tarragona, 109, 08014 Barcelona. Spain
Phone.+34 932285157/ 681364674 /e-mail: silvia.onos@allianz.es

&nbs= p;

De: Mayte Iglesias <Mayte.Iglesias@bmsgroup.com>
Enviado el: lunes, 15 de junio de 2026 8:55
Para: Recarey Gutierrez, Isabel (Allianz Compania de Seguros y Rease= guros S.A.) <isabel.recarey= @allianz.es>; Onos Oliver, Silvia (Allianz Compania de Seguros y Rea= seguros S.A.) <silvia.onos@all= ianz.es>
Asunto: [EXT] S#2026001886# -REF CIA 660018006 RESPONSABLE DE RAMO Q= UEJA SERVICIO ASISTENCIA RETRASO - CDAD.PROP. JARDINES DE LA SALINERA
Importancia: Alta

 

Buenos dias @isabel.recarey@allianz.es y  @Onos Oliver, Silvia (Allianz Compania de Seguros y Reaseguros S.A.)

 

Solicitamos vuestra intervenci=F3n urgente con relac= i=F3n con el siniestro de referencia.

 

Hemos generado diversas notas de incidencia a trav= =E9s de E-PAC y, asimismo, se han realizado reiteradas reclamaciones por me= diaci=F3n del perito designado. Sin embargo, hoy el expediente contin=FAa p= aralizado, pendiente de la asignaci=F3n de una empresa especializada en trabajos verticales que pueda proceder a la repar= aci=F3n de la fuga existente en la bajante comunitaria.

 

Han transcurrido varias semanas desde la comunicaci= =F3n del siniestro sin que se haya producido avance alguno ni se nos haya f= acilitado una explicaci=F3n sobre los motivos de esta demora. El asegurado = no est=E1 solicitando una indemnizaci=F3n econ=F3mica, sino que se lleve a cabo la reparaci=F3n efectiva del da=F1o mediante la d= esignaci=F3n urgente de una empresa especializada que pueda intervenir y so= lucionar definitivamente la fuga.

 

Por todo ello, agradecer=EDamos que realizarais las = gestiones oportunas para agilizar la asignaci=F3n de una empresa para la ej= ecuci=F3n de los trabajos, inform=E1ndonos a la mayor brevedad posible del = estado actual de la tramitaci=F3n y de la fecha prevista para la intervenci=F3n.

 

Quedamos a la espera de sus noticias.

Gracias de antemano

 

 

 

Mayte Iglesias

Claims Handler

 

Tel=E9fono          &nbs= p;  +34 954 286 216  (Opc. 2 )

Directo:            = ;  +34 955 25 54 41
Email:       &n= bsp;         Mayte.Iglesias@bmsgroup.com

3D"cid190*image001.jpg@01D98328.1991B410"

BMS Mediaci=F3n Iberia Corredur=EDa de Seguros y Reaseguros, S.L.U.

Avenida de la Palmera 29, 41013 - Sevilla

T: +34 954 286 216  www.bmsgroup.com

 <= /o:p>

 

This e= mail and any attachment is confidential and may contain copyright and/or le= gally privileged information. It may be read, copied and used only by the intended recipient. If you are not the intende= d recipient, you are hereby notified that any dissemination, distribution o= r copying of this communication is strictly prohibited. If you received thi= s e-mail by accident, please notify the sender immediately and destroy this e-mail, any attachment and all cop= ies. Security and reliability of e-mail is not guaranteed. In addition, no = liability or responsibility is accepted for viruses and it is your responsi= bility to scan any attachments. Please note that for business purposes, outgoing and incoming emails from = and to the company are monitored and recorded.=

 

BMS Gr= oup Ltd is authorised and regulated by the Financial Conduct Authority (No.= 309686)Registered in England at One America Square, London, EC3N 2LS (No. 1479949) Accredited Lloyd's Broker.<= /o:p>

 

BMS Me= diacion Iberia Correduria de Seguros y Reaseguros, S.L.U. [BMS Iberia] is a= uthorised by the Direccion General de Seguros y Fondos de Pensiones (DGS), registration number B88053186. BMS IberiaR= 17;s UK branch (BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.= L.U. UK branch) of One America Square, London EC3N 2LS is Authorised and Re= gulated by the Financial Conduct Authority, FRN 979196. Registered in England at One America Square, London, EC3N 2LS = (No. FC035750) Accredited Lloyd's Broker

 

BankSe= rve, BankServe Insurance Services, BMS Fac, BMS Global Risks, BMS Harris &a= mp; Dixon Marine, BMS Re, and BMS Energy are trading names of BMS Group Ltd and BMS Mediacion Iberia, Correduria De Seguros Y R= easeguros S.L.U. UK Branch.

 

For in= formation about how BMS may process your personal information in connection= with its insurance related activities please read the Insurance Market Data Handling section, available at <= a href=3D"https://url.uk.m.mimecastprotect.com/s/fqtZCyrGYulE8l0FQi9cxhB0b?= domain=3Dbmsgroup.com">http://www.bmsgroup.com/data-privacy

For mo= re information about the BMS Group please visit www.bmsgroup.com

 

P Please conside= r the environment before printing this e-mail.=

This emai= l and any attachment is confidential and may contain copyright and/or legal= ly privileged information. It may be read, copied and used only by the intended recipient. If you are not the intended recip= ient, you are hereby notified that any dissemination, distribution or copyi= ng of this communication is strictly prohibited. If you received this e-mai= l by accident, please notify the sender immediately and destroy this e-mail, any attachment and all copies.= Security and reliability of e-mail is not guaranteed. In addition, no liab= ility or responsibility is accepted for viruses and it is your responsibili= ty to scan any attachments. Please note that for business purposes, outgoing and incoming emails from and to = the company are monitored and recorded.

 

BMS Group= Ltd is authorised and regulated by the Financial Conduct Authority (No. 30= 9686)Registered in England at One America Square, London, EC3N 2LS (No. 1479949) Accredited Lloyd's Broker.

 

BMS Media= cion Iberia Correduria de Seguros y Reaseguros, S.L.U. [BMS Iberia] is auth= orised by the Direccion General de Seguros y Fondos de Pensiones (DGS), registration number B88053186. BMS Iberia’s UK b= ranch (BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. UK b= ranch) of One America Square, London EC3N 2LS is Authorised and Regulated b= y the Financial Conduct Authority, FRN 979196. Registered in England at One America Square, London, EC3N 2LS (No.= FC035750) Accredited Lloyd's Broker

 

BankServe= , BankServe Insurance Services, BMS Fac, BMS Global Risks, BMS Harris &= Dixon Marine, BMS Re, and BMS Energy are trading names of BMS Group Ltd and BMS Mediacion Iberia, Correduria De Seguros Y R= easeguros S.L.U. UK Branch.

 

For infor= mation about how BMS may process your personal information in connection wi= th its insurance related activities please read the Insurance Market Data Handling section, available at http://www.bmsgroup.com/data-privacy

For more = information about the BMS Group please visit www.bmsgroup.com

 

<= br> P Please consider t= he environment before printing this e-mail.

This e= mail and any attachment is confidential and may contain copyright and/or le= gally privileged information. It may be read, copied and used only by the intended recipient. If you are not the intende= d recipient, you are hereby notified that any dissemination, distribution o= r copying of this communication is strictly prohibited. If you received thi= s e-mail by accident, please notify the sender immediately and destroy this e-mail, any attachment and all cop= ies. Security and reliability of e-mail is not guaranteed. In addition, no = liability or responsibility is accepted for viruses and it is your responsi= bility to scan any attachments. Please note that for business purposes, outgoing and incoming emails from = and to the company are monitored and recorded.=

 

BMS Gr= oup Ltd is authorised and regulated by the Financial Conduct Authority (No.= 309686)Registered in England at One America Square, London, EC3N 2LS (No. 1479949) Accredited Lloyd's Broker.<= /o:p>

 

BMS Me= diacion Iberia Correduria de Seguros y Reaseguros, S.L.U. [BMS Iberia] is a= uthorised by the Direccion General de Seguros y Fondos de Pensiones (DGS), registration number B88053186. BMS IberiaR= 17;s UK branch (BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.= L.U. UK branch) of One America Square, London EC3N 2LS is Authorised and Re= gulated by the Financial Conduct Authority, FRN 979196. Registered in England at One America Square, London, EC3N 2LS = (No. FC035750) Accredited Lloyd's Broker

 

BankSe= rve, BankServe Insurance Services, BMS Fac, BMS Global Risks, BMS Harris &a= mp; Dixon Marine, BMS Re, and BMS Energy are trading names of BMS Group Ltd and BMS Mediacion Iberia, Correduria De Seguros Y R= easeguros S.L.U. UK Branch.

 

For in= formation about how BMS may process your personal information in connection= with its insurance related activities please read the Insurance Market Data Handling section, available at <= a href=3D"https://url.uk.m.mimecastprotect.com/s/fqtZCyrGYulE8l0FQi9cxhB0b?= domain=3Dbmsgroup.com">http://www.bmsgroup.com/data-privacy

For mo= re information about the BMS Group please visit www.bmsgroup.com

 

P Please conside= r the environment before printing this e-mail.=

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