Subject: RE: s#2026002740# -REF CIA G3H26337147074 - TRASLADO INFO A ASEG SOBRE ROTURA PLATO DUCHA CIA HA SOLVENTADO ORIGEN
From: Mayte Iglesias <[email-masked]>
To: Marisa Muela <[email-masked]>
Date: Tue, 16 Jun 2026 08:21:24 +0000

Buenos dias Marisa

Del siniestro de referencia, desde GENERALI nos informan que finalmente han procedido a impermeabilizar el plato de ducha de mármol, anexamos comentarios de empresa reparadora

En cuanto a los daños de tu vecina serán atendidos por el siniestro G3H26336799736.
Saludos

Mayte Iglesias
Claims Handler

Teléfono             +34 954 286 216  (Opc. 2 )
Directo:              +34 955 25 54 41
Email:                 [email-masked]<mailto:[email-masked]>

[[email-masked]]
BMS Mediación Iberia Correduría de Seguros y Reaseguros, S.L.U.
Avenida de la Palmera 29, 41013 - Sevilla
T: +34 954 286 216  www.bmsgroup.com<http://www.bmsgroup.com/>

De: Mayte Iglesias <[email-masked]>
Enviado el: miércoles, 27 de mayo de 2026 8:35
Para: Marisa Muela <[email-masked]>
Asunto: RE: s#2026002740# -REF CIA G3H26337147074 - TRASLADO INFO A ASEG SOBRE ROTURA PLATO DUCHA

Buenos dias Marisa

Al acudir un nuevo reparador, tendrá que realizar una nueva visita y tomar medidas
Saludos

Mayte Iglesias
Claims Handler

Teléfono             +34 954 286 216  (Opc. 2 )
Directo:              +34 955 25 54 41
Email:                 [email-masked]<mailto:[email-masked]>

[[email-masked]]
BMS Mediación Iberia Correduría de Seguros y Reaseguros, S.L.U.
Avenida de la Palmera 29, 41013 - Sevilla
T: +34 954 286 216  www.bmsgroup.com<http://www.bmsgroup.com/>

De: Marisa Muela <[email-masked]<mailto:[email-masked]>>
Enviado el: martes, 26 de mayo de 2026 18:05
Para: Mayte Iglesias <[email-masked]<mailto:[email-masked]>>
Asunto: Re: s#2026002740# -REF CIA G3H26337147074 - TRASLADO INFO A ASEG SOBRE ROTURA PLATO DUCHA

Email originated externally.

________________________________
Gracias por la información me imagino que me dirán lo que sea en estos días o tienen que volver otra vez a casa ?
Enviado desde mi iPhone

El 26 may 2026, a las 18:03, Mayte Iglesias <[email-masked]<mailto:[email-masked]>> escribió:

Buenas tardes Marisa

La CIA ha enviado a otro profesional para valorar los daños del plato de ducha
Saludos

Mayte Iglesias
Claims Handler

Teléfono             +34 954 286 216  (Opc. 2 )
Directo:              +34 955 25 54 41
Email:                 [email-masked]<mailto:[email-masked]>
BMS Mediación Iberia Correduría de Seguros y Reaseguros, S.L.U.
Avenida de la Palmera 29, 41013 - Sevilla
T: +34 954 286 216  www.bmsgroup.com<https://url.uk.m.mimecastprotect.com/s/n4OXC86v4clR4O9infvUyHXBW?domain=bmsgroup.com>

De: Mayte Iglesias <[email-masked]<mailto:[email-masked]>>
Enviado el: lunes, 18 de mayo de 2026 19:46
Para: Marisa Muela Ramirez <[email-masked]<mailto:[email-masked]>>
CC: Santiago Romero <[email-masked]<mailto:[email-masked]>>
Asunto: s#2026002740# -REF CIA G3H26337147074 - TRASLADO INFO A ASEG SOBRE ROTURA PLATO DUCHA

Buenas tardes Marisa

Del siniestro de referencia, te adjunto las fotos aportadas por el reparador quien sugiere a la CIA que te indemnicen pues no garantizan que al cambiar el plato rompan los pavés. Por nuestra parte vamos a intentar convencer a la CIA que sean los reparadores quienes se hagan cargo pero no puedo garantizarte que la CIA vaya a ceder.

Te informaré tan pronto nos den respuesta a nuestra petición
Saludos

Mayte Iglesias
Claims Handler

Teléfono             +34 954 286 216  (Opc. 2 )
Directo:              +34 955 25 54 41
Email:                 [email-masked]<mailto:[email-masked]>
BMS Mediación Iberia Correduría de Seguros y Reaseguros, S.L.U.
Avenida de la Palmera 29, 41013 - Sevilla
T: +34 954 286 216  www.bmsgroup.com<https://url.uk.m.mimecastprotect.com/s/n4OXC86v4clR4O9infvUyHXBW?domain=bmsgroup.com/>

De: Mayte Iglesias <[email-masked]<mailto:[email-masked]>>
Enviado el: viernes, 15 de mayo de 2026 10:02
Para: Marisa Muela Ramirez <[email-masked]<mailto:[email-masked]>>
Asunto: RE: s#2026002740# -REF CIA G3H26337147074 - ASEG CONFIRMA VISITA DE REPARADOR

Buenos dias Marisa

Entendemos perfectamente esta situación. Por lo que nos indicas, el expediente está siguiendo el procedimiento habitual. Sabemos que resulta muy incómodo estar sin poder utilizar el baño y además tener tensión con la vecina.

Estamos pendientes y haciendo seguimiento para que se gestione lo antes posible.
Te iremos informando de cualquier novedad que nos comuniquen.

Saludos

Mayte Iglesias
Claims Handler

Teléfono             +34 954 286 216  (Opc. 2 )
Directo:              +34 955 25 54 41
Email:                 [email-masked]<mailto:[email-masked]>
BMS Mediación Iberia Correduría de Seguros y Reaseguros, S.L.U.
Avenida de la Palmera 29, 41013 - Sevilla
T: +34 954 286 216  www.bmsgroup.com<https://url.uk.m.mimecastprotect.com/s/n4OXC86v4clR4O9infvUyHXBW?domain=bmsgroup.com/>

De: Marisa Muela Ramirez <[email-masked]<mailto:[email-masked]>>
Enviado el: viernes, 15 de mayo de 2026 9:36
Para: Mayte Iglesias <[email-masked]<mailto:[email-masked]>>
Asunto: RE: s#2026002740# -REF CIA G3H26337147074 - A ASEG PREGUNTAMS SI ACUDIERON A CITA DE AYER

Email originated externally.

SI TOMARON MEDIDAS PERO NO ME DICEN NADA MAS ME DICEN QUE AHORA ELLOS LO PASABAN A LA EMPRESA REPARADORA Y ESTOS AL SEGURO Y LUEGO LO TIENEN QUE ACEPTAR POR FVOR ESTPY SIN PODER UTILIZAR EL BAÑO Y CON LA VECINA DE LOS PELOS
> El 15/05/2026 9:30 Mayte Iglesias <[email-masked]<mailto:[email-masked]>> escribió:
>
>
> Buenos dias Marisa
>
> ¿Acudieron ayer los reparadores?
> Gracias
>
> Mayte Iglesias
> Claims Handler
>
> Teléfono+34 954 286 216 (Opc. 2 )
> Directo: +34 955 25 54 41
> Email:[email-masked]
>
>
> BMS Mediación Iberia Correduría de Seguros y Reaseguros, S.L.U.
> Avenida de la Palmera 29, 41013 - Sevilla
> T: +34 954 286 216 www.bmsgroup.com<https://url.uk.m.mimecastprotect.com/s/n4OXC86v4clR4O9infvUyHXBW?domain=bmsgroup.com> (http://www.bmsgroup.com/<https://url.uk.m.mimecastprotect.com/s/n4OXC86v4clR4O9infvUyHXBW?domain=bmsgroup.com>)
>
>
>
>
> De:Marisa Muela <[email-masked]<mailto:[email-masked]>>
> Enviado el: martes, 12 de mayo de 2026 16:38
> Para: Mayte Iglesias <[email-masked]<mailto:[email-masked]>>
> Asunto: Re: s#2026002740# -REF CIA G3H26337147074 - A ASEG SOBRE DAÑOS PERJ HASTA QUE CIA NO REPARE ORIGEN NO ATIENDEN DAÑOS
>
> Email originated externally.
>
> ------------------------------
> Yo estoy sin utilizar la dicha para que no le caiga agua desde después de feria y dice que ya lo tiene seco y es que me parece que mañana vienen a tomar medidas pero mientras que la hacen y la ponen no se lo que tardarán pero yo creo que la podríais llamar porque a mí me tienen frita pero especifícale todo porque no se entera de nada se llama valle y su teléfono es 670 718 032
> Tú me dices
> Enviado desde mi iPhone
>
>
>
> > El 12 may 2026, a las 16:11, Mayte Iglesias <[email-masked]<mailto:[email-masked]>> escribió:
> >
> > Buenas tardes Marisa
> >
> > Este expediente te lo tramito yo.
> >
> > Efectivamente mañana tienes cita con la empresa reparadora, pero hasta que no reparen el origen a la perjudicada no le podrán atender los daños. De todas formas si no hacéis uso del baño no le caerá agua, por mi parte si lo prefieres puedes facilitarle nuestro teléfono por si se queda más tranquila si nosotros le damos esta información
> >
> > Saludos
> >
> > Mayte Iglesias
> > Claims Handler
> >
> > Teléfono+34 954 286 216 (Opc. 2 )
> > Directo: +34 955 25 54 41
> > Email:[email-masked]
> > BMS Mediación Iberia Correduría de Seguros y Reaseguros, S.L.U.
> > Avenida de la Palmera 29, 41013 - Sevilla
> > T: +34 954 286 216 www.bmsgroup.com<https://url.uk.m.mimecastprotect.com/s/n4OXC86v4clR4O9infvUyHXBW?domain=bmsgroup.com> (http://www.bmsgroup.com<https://url.uk.m.mimecastprotect.com/s/n4OXC86v4clR4O9infvUyHXBW?domain=bmsgroup.com>)
> >
> >
> >
> >
> >
> > De:Marisa Muela <[email-masked]<mailto:[email-masked]>>
> > Enviado el: martes, 12 de mayo de 2026 14:48
> > Para: Mayte Iglesias <[email-masked]<mailto:[email-masked]>>
> > Asunto: Re: s#2026002740# -REF CIA G3H26337147074 - ASEG, CONFIRMA CITA 14/05 - ROTURA PLATO DUCHA - RE: Marisa muela
> >
> > Email originated externally.
> >
> > ------------------------------
> > Mayte no sé si escribirte a ti o a Enrique de este siniestro el de mi casa vienen mañana a tomar medidas pero la vecina de abajo no para de llamarme que cuando le van a pintar a ella que ya no puede más
> > Me llama todos los días y le he dicho que mañana vienen a tomar medidas pero no a cambiarla
> > Que hago ??
> > Enviado desde mi iPhone
> >
> >
> >
> >
> > > El 5 may 2026, a las 8:14, Mayte Iglesias <[email-masked]<mailto:[email-masked]>> escribió:
> > > Buenos dias Marisa
> > >
> > > Relacionado con el siniestro de referencia, efectivamente hoy en su revisión hemos visto que han concertado cita los reparadores contigo el 14/05.
> > >
> > > Para futuras ocasiones, te agradeceríamos que incluyeras la referencia del expediente en los correos de consulta, de modo que podamos localizar el caso con mayor facilidad y evitar posibles errores 😊
> > >
> > > Muchas gracias por tu colaboración
> > > Saludos
> > >
> > > Mayte Iglesias
> > > Claims Handler
> > >
> > > Teléfono+34 954 286 216 (Opc. 2 )
> > > Directo: +34 955 25 54 41
> > > Email:[email-masked]
> > > BMS Mediación Iberia Correduría de Seguros y Reaseguros, S.L.U.
> > > Avenida de la Palmera 29, 41013 - Sevilla
> > > T: +34 954 286 216 www.bmsgroup.com<https://url.uk.m.mimecastprotect.com/s/n4OXC86v4clR4O9infvUyHXBW?domain=bmsgroup.com> (http://www.bmsgroup.com<https://url.uk.m.mimecastprotect.com/s/n4OXC86v4clR4O9infvUyHXBW?domain=bmsgroup.com>)
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > > -----Mensaje original-----
> > > De: Marisa Muela <[email-masked]<mailto:[email-masked]>>
> > > Enviado el: lunes, 4 de mayo de 2026 18:36
> > > Para: Mayte Iglesias <[email-masked]<mailto:[email-masked]>>
> > > Asunto: Marisa muela
> > >
> > > Email originated externally.
> > >
> > > El marmolista viene a mi casa el 14 de mayo por otro lado del piso de alquiler el otro día todavía no habían llamado a ubaldo Enviado desde mi iPhone
> > >
> > > This email and any attachment is confidential and may contain copyright and/or legally privileged information. It may be read, copied and used only by the intended recipient. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you received this e-mail by accident, please notify the sender immediately and destroy this e-mail, any attachment and all copies. Security and reliability of e-mail is not guaranteed. In addition, no liability or responsibility is accepted for viruses and it is your responsibility to scan any attachments. Please note that for business purposes, outgoing and incoming emails from and to the company are monitored and recorded.
> > >
> > > BMS Group Ltd is authorised and regulated by the Financial Conduct Authority (No. 309686)Registered in England at One America Square, London, EC3N 2LS (No. 1479949) Accredited Lloyd's Broker.
> > >
> > > BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. [BMS Iberia] is authorised by the Direccion General de Seguros y Fondos de Pensiones (DGS), registration number B88053186. BMS Iberia’s UK branch (BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. UK branch) of One America Square, London EC3N 2LS is Authorised and Regulated by the Financial Conduct Authority, FRN 979196. Registered in England at One America Square, London, EC3N 2LS (No. FC035750) Accredited Lloyd's Broker
> > >
> > > BankServe, BankServe Insurance Services, BMS Fac, BMS Global Risks, BMS Harris & Dixon Marine, BMS Re, and BMS Energy are trading names of BMS Group Ltd and BMS Mediacion Iberia, Correduria De Seguros Y Reaseguros S.L.U. UK Branch.
> > >
> > > For information about how BMS may process your personal information in connection with its insurance related activities please read the Insurance Market Data Handling section, available athttp://www.bmsgroup.com/data-privacy<https://url.uk.m.mimecastprotect.com/s/yaAoC9Qw4UvB7R8HEhnUqpsgE?domain=bmsgroup.com>
> > > For more information about the BMS Group please visitwww.bmsgroup.com (http://www.bmsgroup.com/<https://url.uk.m.mimecastprotect.com/s/n4OXC86v4clR4O9infvUyHXBW?domain=bmsgroup.com/>)
> > >
> > >
> > > PPlease consider the environment before printing this e-mail.
> > This email and any attachment is confidential and may contain copyright and/or legally privileged information. It may be read, copied and used only by the intended recipient. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you received this e-mail by accident, please notify the sender immediately and destroy this e-mail, any attachment and all copies. Security and reliability of e-mail is not guaranteed. In addition, no liability or responsibility is accepted for viruses and it is your responsibility to scan any attachments. Please note that for business purposes, outgoing and incoming emails from and to the company are monitored and recorded.
> >
> > BMS Group Ltd is authorised and regulated by the Financial Conduct Authority (No. 309686)Registered in England at One America Square, London, EC3N 2LS (No. 1479949) Accredited Lloyd's Broker.
> >
> > BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. [BMS Iberia] is authorised by the Direccion General de Seguros y Fondos de Pensiones (DGS), registration number B88053186. BMS Iberia’s UK branch (BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. UK branch) of One America Square, London EC3N 2LS is Authorised and Regulated by the Financial Conduct Authority, FRN 979196. Registered in England at One America Square, London, EC3N 2LS (No. FC035750) Accredited Lloyd's Broker
> >
> > BankServe, BankServe Insurance Services, BMS Fac, BMS Global Risks, BMS Harris & Dixon Marine, BMS Re, and BMS Energy are trading names of BMS Group Ltd and BMS Mediacion Iberia, Correduria De Seguros Y Reaseguros S.L.U. UK Branch.
> >
> > For information about how BMS may process your personal information in connection with its insurance related activities please read the Insurance Market Data Handling section, available athttp://www.bmsgroup.com/data-privacy<https://url.uk.m.mimecastprotect.com/s/yaAoC9Qw4UvB7R8HEhnUqpsgE?domain=bmsgroup.com>
> > For more information about the BMS Group please visitwww.bmsgroup.com (http://www.bmsgroup.com/<https://url.uk.m.mimecastprotect.com/s/n4OXC86v4clR4O9infvUyHXBW?domain=bmsgroup.com/>)
> >
> >
> > PPlease consider the environment before printing this e-mail.
> This email and any attachment is confidential and may contain copyright and/or legally privileged information. It may be read, copied and used only by the intended recipient. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you received this e-mail by accident, please notify the sender immediately and destroy this e-mail, any attachment and all copies. Security and reliability of e-mail is not guaranteed. In addition, no liability or responsibility is accepted for viruses and it is your responsibility to scan any attachments. Please note that for business purposes, outgoing and incoming emails from and to the company are monitored and recorded.
>
>
> BMS Group Ltd is authorised and regulated by the Financial Conduct Authority (No. 309686)Registered in England at One America Square, London, EC3N 2LS (No. 1479949) Accredited Lloyd's Broker.
>
>
>
> BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. [BMS Iberia] is authorised by the Direccion General de Seguros y Fondos de Pensiones (DGS), registration number B88053186. BMS Iberia’s UK branch (BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. UK branch) of One America Square, London EC3N 2LS is Authorised and Regulated by the Financial Conduct Authority, FRN 979196. Registered in England at One America Square, London, EC3N 2LS (No. FC035750) Accredited Lloyd's Broker
>
>
>
>
> BankServe, BankServe Insurance Services, BMS Fac, BMS Global Risks, BMS Harris & Dixon Marine, BMS Re, and BMS Energy are trading names of BMS Group Ltd and BMS Mediacion Iberia, Correduria De Seguros Y Reaseguros S.L.U. UK Branch.
>
>
> For information about how BMS may process your personal information in connection with its insurance related activities please read the Insurance Market Data Handling section, available athttp://www.bmsgroup.com/data-privacy<https://url.uk.m.mimecastprotect.com/s/yaAoC9Qw4UvB7R8HEhnUqpsgE?domain=bmsgroup.com>
> For more information about the BMS Group please visitwww.bmsgroup.com (http://www.bmsgroup.com/<https://url.uk.m.mimecastprotect.com/s/n4OXC86v4clR4O9infvUyHXBW?domain=bmsgroup.com/>)
>
>
>
>
> PPlease consider the environment before printing this e-mail.
This email and any attachment is confidential and may contain copyright and/or legally privileged information. It may be read, copied and used only by the intended recipient. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you received this e-mail by accident, please notify the sender immediately and destroy this e-mail, any attachment and all copies. Security and reliability of e-mail is not guaranteed. In addition, no liability or responsibility is accepted for viruses and it is your responsibility to scan any attachments. Please note that for business purposes, outgoing and incoming emails from and to the company are monitored and recorded.

BMS Group Ltd is authorised and regulated by the Financial Conduct Authority (No. 309686)Registered in England at One America Square, London, EC3N 2LS (No. 1479949) Accredited Lloyd's Broker.

BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. [BMS Iberia] is authorised by the Direccion General de Seguros y Fondos de Pensiones (DGS), registration number B88053186. BMS Iberia’s UK branch (BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. UK branch) of One America Square, London EC3N 2LS is Authorised and Regulated by the Financial Conduct Authority, FRN 979196. Registered in England at One America Square, London, EC3N 2LS (No. FC035750) Accredited Lloyd's Broker

BankServe, BankServe Insurance Services, BMS Fac, BMS Global Risks, BMS Harris & Dixon Marine, BMS Re, and BMS Energy are trading names of BMS Group Ltd and BMS Mediacion Iberia, Correduria De Seguros Y Reaseguros S.L.U. UK Branch.

For information about how BMS may process your personal information in connection with its insurance related activities please read the Insurance Market Data Handling section, available at http://www.bmsgroup.com/data-privacy<https://url.uk.m.mimecastprotect.com/s/yaAoC9Qw4UvB7R8HEhnUqpsgE?domain=bmsgroup.com>
For more information about the BMS Group please visit www.bmsgroup.com<https://url.uk.m.mimecastprotect.com/s/n4OXC86v4clR4O9infvUyHXBW?domain=bmsgroup.com/>

P Please consider the environment before printing this e-mail.