Subject: s#2026002389# REF CIA G3H26337052960 A ASEG CIA PROCEDE A INDEMNIZAR - ROTURA WC
From: Mayte Iglesias <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 8 Jun 2026 06:14:12 +0000

Buenos dias Ana

Del siniestro de referencia, os hacemos llegar carta emitida por GENERALI junto con el justificante de transferencia, ¿Habéis acordado que os abonaran?
Quedamos atentos a comentarios
Gracias

Mayte Iglesias
Claims Handler

Teléfono             +34 954 286 216  (Opc. 2 )
Directo:              +34 955 25 54 41
Email:                 [email-masked]<mailto:[email-masked]>

[[email-masked]]
BMS Mediación Iberia Correduría de Seguros y Reaseguros, S.L.U.
Avenida de la Palmera 29, 41013 - Sevilla
T: +34 954 286 216  www.bmsgroup.com<http://www.bmsgroup.com/>

De: Mayte Iglesias <[email-masked]>
Enviado el: jueves, 16 de abril de 2026 14:00
Para: [email-masked]
CC: Enrique Belda <[email-masked]>
Asunto: RE: s#2026002389# REF CIA G3H26337052960 A ASEG CONFIMO APERTURA CIA ENVIA REPARADOR - ROTURA WC

Estimada Ana

Hemos procedido a comunicar el siniestro a la compañía de seguros GENERALI, se ha solicitado que intervenga los reparadores, la CIA asigna como empresa reparadora a TECNIMAR 24 HORAS, S.L. quienes llamarán previamente para coordinar cita. La referencia asignada por la compañía es la G3H26337052960

IMPORTANTE: Para futuras comunicaciones de siniestro pueden realizarlo de manera telefónica en el 954 286 216 Opción 2. Nuestro horario de atención al cliente es de L a J de 8:00AM a 17.30PM y los viernes de 8.30 a 14:00PM, o bien por este medio al correo genérico del Departamento de Siniestros ([email-masked]<mailto:[email-masked]>), a fin de que el Manager del Departamento pueda asignar el caso al tramitador correspondiente.

Saludos

Mayte Iglesias
Claims Handler

Teléfono             +34 954 286 216  (Opc. 2 )
Directo:              +34 955 25 54 41
Email:                 [email-masked]<mailto:[email-masked]>

[[email-masked]]
BMS Mediación Iberia Correduría de Seguros y Reaseguros, S.L.U.
Avenida de la Palmera 29, 41013 - Sevilla
T: +34 954 286 216  www.bmsgroup.com<http://www.bmsgroup.com/>

De: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>
Enviado el: jueves, 16 de abril de 2026 13:54
Para: Mayte Iglesias <[email-masked]<mailto:[email-masked]>>
Asunto: Re: s#2026002389# DE ASEG. FACILITA DATOS DE CONTACTO PARA ASISTENCIA OJO ERROR PISO SOLICITAMOS ACLARCIONES - ROTURA WC RE: Comunicado Siniestro Poliza 3H-G410020249

Email originated externally.

________________________________

Mayte, perdona pensaba que te había dicho algo. Es el que tienes, igual  yo te lo cambié porque me confundi con otro.

Si, es 3º Izquierda.

Gracais,

Ana

El 16.04.2026 11:57, Mayte Iglesias escribió:

Buenos dias Ana

En Póliza viene detallado piso 3º Izquierda

¿Nos puedes confirmar si está dado de alta en póliza de manera errónea? Nos indicas piso 3º Dcha... Si está mal antes de cursar el parte hay que corregir la dirección y tendría que informar al Dpto. de Particulares para que solicite suplemento

Quedo a la espera de comentarios

Gracioas

Mayte Iglesias

Claims Handler

Teléfono             +34 954 286 216  (Opc. 2 )

Directo:              +34 955 25 54 41
Email:                 [email-masked]<mailto:[email-masked]>

[[email-masked]]

BMS Mediación Iberia Correduría de Seguros y Reaseguros, S.L.U.

Avenida de la Palmera 29, 41013 - Sevilla

T: +34 954 286 216  www.bmsgroup.com<https://url.uk.m.mimecastprotect.com/s/5iyCCXoz4S1kmN5TDiMTWD535?domain=bmsgroup.com/>

De: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>
Enviado el: jueves, 16 de abril de 2026 11:49
Para: Mayte Iglesias <[email-masked]<mailto:[email-masked]>>
CC: Enrique Belda <[email-masked]<mailto:[email-masked]>>
Asunto: Re: s#2026002389# DE ASEG. SOLICITA ASISTENCIA ROTURA WC RE: Comunicado Siniestro Poliza 3H-G410020249

Email originated externally.

________________________________

Buenos días Mayte,

Los datos de la inquilina son estos:

Miriam 612415727

Dirección Calle Alondra 49 (3º derecha) Los Pajaritos, CP 41006

Cualquier cosa que necesites me comentas nuevamente.

Gracias.

Saludos,

Ana Rivas

El 15.04.2026 15:44, Mayte Iglesias escribió:

Dame teléfono de contacto de la persona que atenderá a los reparadores

Gracias

Mayte Iglesias

Claims Handler

Teléfono             +34 954 286 216  (Opc. 2 )

Directo:              +34 955 25 54 41
Email:                 [email-masked]<mailto:[email-masked]>

[[email-masked]]

BMS Mediación Iberia Correduría de Seguros y Reaseguros, S.L.U.

Avenida de la Palmera 29, 41013 - Sevilla

T: +34 954 286 216  www.bmsgroup.com<https://url.uk.m.mimecastprotect.com/s/5iyCCXoz4S1kmN5TDiMTWD535?domain=bmsgroup.com/>

De: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>
Enviado el: miércoles, 15 de abril de 2026 13:58
Para: Mayte Iglesias <[email-masked]<mailto:[email-masked]>>
Asunto: Re: s#2026002389# AL ASEG. SOBRE ROTURA WC RE: Comunicado Siniestro Poliza 3H-G410020249

Email originated externally.

________________________________

Hola Mayte,

Si si, esta roto roto. Pásalo a la CIA y a ver que más necesitan.

Gracias.

Saludos,

Ana

El 15.04.2026 13:36, Mayte Iglesias escribió:

Siempre que esté resquebrajado o fragmentado sí... La CIA no que no cubre es si está arañado, rapado o deterioros superficiales... Por esta foto se ve que está roto.

Quedo a la espera de comentarios

Gracias

Mayte Iglesias

Claims Handler

Teléfono             +34 954 286 216  (Opc. 2 )

Directo:              +34 955 25 54 41
Email:                 [email-masked]<mailto:[email-masked]>

[[email-masked]]

BMS Mediación Iberia Correduría de Seguros y Reaseguros, S.L.U.

Avenida de la Palmera 29, 41013 - Sevilla

T: +34 954 286 216  www.bmsgroup.com<https://url.uk.m.mimecastprotect.com/s/5iyCCXoz4S1kmN5TDiMTWD535?domain=bmsgroup.com/>

De: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>
Enviado el: miércoles, 15 de abril de 2026 10:56
Para: Mayte Iglesias <[email-masked]<mailto:[email-masked]>>
Asunto: Fwd: s#2026002389# AL ASEG. SOLICITO INFO RE: Comunicado Siniestro Poliza 3H-G410020249

Email originated externally.

________________________________

Buenos días Mayte,

Si la CIA lo cursa, ¿Nos lo cubre no?

-------- Mensaje Original --------

Asunto:

s#2026002389# AL ASEG. SOLICITO INFO RE: Comunicado Siniestro Poliza 3H-G410020249

Fecha:

14.04.2026 13:27

De:

Mayte Iglesias <[email-masked]<mailto:[email-masked]>>

Destinatario:

"[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>

Cc:

Enrique Belda <[email-masked]<mailto:[email-masked]>>

Buenos dias Ana

Me alegra saludarte 😊

Podemos cursar el parte a la CIA y que asistencia se encargue del cambio del WC, salvo que queráis presentarnos presupuesto de reparación. En ese caso necesitamos fotos donde se aprecie la marca de este, pues en las aportadas no se aprecia.

IMPORTANTE: Para futuras comunicaciones de siniestro pueden realizarlo de manera telefónica en el 954 286 216 Opción 2. Nuestro horario de atención al cliente es de L a J de 8:00AM a 17.30PM y los viernes de 8.30 a 14:00PM, o bien por este medio al correo genérico del Departamento de Siniestros ([email-masked]<mailto:[email-masked]>), a fin de que el Manager del Departamento pueda asignar el caso al tramitador correspondiente.

Quedo atenta tus comentarios

Gracias

Mayte Iglesias

Claims Handler

Teléfono             +34 954 286 216  (Opc. 2 )

Directo:              +34 955 25 54 41
Email:                 [email-masked]<mailto:[email-masked]>

[[email-masked]]

BMS Mediación Iberia Correduría de Seguros y Reaseguros, S.L.U.

Avenida de la Palmera 29, 41013 - Sevilla

T: +34 954 286 216  www.bmsgroup.com<https://url.uk.m.mimecastprotect.com/s/5iyCCXoz4S1kmN5TDiMTWD535?domain=bmsgroup.com/>

De: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>
Enviado el: martes, 14 de abril de 2026 13:11
Para: Mayte Iglesias <[email-masked]<mailto:[email-masked]>>
Asunto: Comunicado Siniestro Poliza 3H-G410020249

Email originated externally.

________________________________

Hola Mayte,

¿Cómo estás? Me pongo en contacto contigo para comunicarte un siniestro relacionado con una de nuestras pólizas.

Se trata de:

  *   Número de póliza: 3H-G-410020249
  *   Fecha del siniestro: Miércoles 8 abril

Me escribió la inquilina para informarme de que el WC estaba rajado.

Te adjunto las fotografías que ella me aporta.

Quedo a la espera de sus indicaciones sobre los siguientes pasos a seguir y la gestión del expediente.

Muchas gracias como siempre Mayte por tu atención.

Un saludo,

Ana Rivas

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BMS Group Ltd is authorised and regulated by the Financial Conduct Authority (No. 309686)Registered in England at One America Square, London, EC3N 2LS (No. 1479949) Accredited Lloyd's Broker.

BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. [BMS Iberia] is authorised by the Direccion General de Seguros y Fondos de Pensiones (DGS), registration number B88053186. BMS Iberia's UK branch (BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. UK branch) of One America Square, London EC3N 2LS is Authorised and Regulated by the Financial Conduct Authority, FRN 979196. Registered in England at One America Square, London, EC3N 2LS (No. FC035750) Accredited Lloyd's Broker

BankServe, BankServe Insurance Services, BMS Fac, BMS Global Risks, BMS Harris & Dixon Marine, BMS Re, and BMS Energy are trading names of BMS Group Ltd and BMS Mediacion Iberia, Correduria De Seguros Y Reaseguros S.L.U. UK Branch.

For information about how BMS may process your personal information in connection with its insurance related activities please read the Insurance Market Data Handling section, available at http://www.bmsgroup.com/data-privacy<https://url.uk.m.mimecastprotect.com/s/PKeiCW7y4u2N0Y9uxhQToVnGZ?domain=bmsgroup.com>

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BMS Group Ltd is authorised and regulated by the Financial Conduct Authority (No. 309686)Registered in England at One America Square, London, EC3N 2LS (No. 1479949) Accredited Lloyd's Broker.

BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. [BMS Iberia] is authorised by the Direccion General de Seguros y Fondos de Pensiones (DGS), registration number B88053186. BMS Iberia's UK branch (BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. UK branch) of One America Square, London EC3N 2LS is Authorised and Regulated by the Financial Conduct Authority, FRN 979196. Registered in England at One America Square, London, EC3N 2LS (No. FC035750) Accredited Lloyd's Broker

BankServe, BankServe Insurance Services, BMS Fac, BMS Global Risks, BMS Harris & Dixon Marine, BMS Re, and BMS Energy are trading names of BMS Group Ltd and BMS Mediacion Iberia, Correduria De Seguros Y Reaseguros S.L.U. UK Branch.

For information about how BMS may process your personal information in connection with its insurance related activities please read the Insurance Market Data Handling section, available at http://www.bmsgroup.com/data-privacy<https://url.uk.m.mimecastprotect.com/s/PKeiCW7y4u2N0Y9uxhQToVnGZ?domain=bmsgroup.com>

For more information about the BMS Group please visit www.bmsgroup.com<https://url.uk.m.mimecastprotect.com/s/5iyCCXoz4S1kmN5TDiMTWD535?domain=bmsgroup.com/>

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BMS Group Ltd is authorised and regulated by the Financial Conduct Authority (No. 309686)Registered in England at One America Square, London, EC3N 2LS (No. 1479949) Accredited Lloyd's Broker.

BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. [BMS Iberia] is authorised by the Direccion General de Seguros y Fondos de Pensiones (DGS), registration number B88053186. BMS Iberia's UK branch (BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. UK branch) of One America Square, London EC3N 2LS is Authorised and Regulated by the Financial Conduct Authority, FRN 979196. Registered in England at One America Square, London, EC3N 2LS (No. FC035750) Accredited Lloyd's Broker

BankServe, BankServe Insurance Services, BMS Fac, BMS Global Risks, BMS Harris & Dixon Marine, BMS Re, and BMS Energy are trading names of BMS Group Ltd and BMS Mediacion Iberia, Correduria De Seguros Y Reaseguros S.L.U. UK Branch.

For information about how BMS may process your personal information in connection with its insurance related activities please read the Insurance Market Data Handling section, available at http://www.bmsgroup.com/data-privacy<https://url.uk.m.mimecastprotect.com/s/PKeiCW7y4u2N0Y9uxhQToVnGZ?domain=bmsgroup.com>
For more information about the BMS Group please visit www.bmsgroup.com<https://url.uk.m.mimecastprotect.com/s/5iyCCXoz4S1kmN5TDiMTWD535?domain=bmsgroup.com/>

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