Buenos dias

Anexamos en l=EDneas inferiores comentarios del profesional, mantie= nen que los da=F1os del perjudicado son por condensaci=F3n

Saludos

Mayte Iglesias

Claims Handler

&nb= sp;

Dir= ecto: &nbs= p; +34 954 286 216 ( Ext. 330)

Email: = ; Mayte.Igle= sias@bmsgroup.com

3D"cid190*image001.jpg@01D98328.1991B410"

BMS= Mediaci=F3n Iberia Corredur=EDa de Seguros y Reaseguros, S.L.U.=

Ave= nida de la Palmera 29, 41013 - Sevilla

T: = +34 954 286 216 www.bmsg= roup.com

De: Mari Carmen Gonz=E1lez | inmho &= lt;mcarmen.gonzalez@inmho.es>
Enviado el: lunes, 30 de marzo de 2026 14:39
Para: Mayte Iglesias <Mayte.Iglesias@bmsgroup.com>
Asunto: RE: s#2026000066# -REF CIA G5E26336002645 - A ADM=D3N. SOBRE= FACTURA PROF. CON ARREGLO ORIGEN A NOMBRE DE PERJ SOLICITAMOS ACLARACIONES= - CP URBANIZACION LAS REDES

Email origin= ated externally.

Buenas tardes,

Referente al siniestro, = me ha llamado el propietario que hace varias semanas se pusieron en contact= o con el para ir de nuevo a la vivienda pero no pudo atenderlo, el ha llama= do dos veces para poder quedar con reparaciones Henry y le ha dicho que no hay ning=FAn parte abierto.

Por favor puede retomarl= o de nuevo y contacta con el.

Muchas gracias,

Un Saludo= ,

<= /o:p>

M=AA Carmen = Gonz=E1lez

Coordinadora

= ;

C. Ganado 10, 11500
El Puerto de Santa Mar=EDa, C=E1diz

mcar= men.gonzalez@inmho.es

www.inmho.es

De: Mayte Ig= lesias <Mayte.Iglesias@bm= sgroup.com>
Enviado: lunes, 23 de marzo de 2026 13:12
Para: Mari Carmen Gonz=E1lez | inmho <mcarmen.gonzalez@inmho.es>
Cc: Enrique Belda <= Enrique.Belda@bmsgroup.com>
Asunto: RE: s#2026000066# -REF CIA G5E26336002645 - A ADM=D3N. SOBRE= FACTURA PROF. CON ARREGLO ORIGEN A NOMBRE DE PERJ SOLICITAMOS ACLARACIONES= - CP URBANIZACION LAS REDES

Buenos dias @Mari Carmen Gonz=E1lez | inmho

Salvo error por nu= estra lo que aporta es una factura proforma, la cual no tendr=EDa validez p= ara la CIA, pues es un documento informativo no siendo oficial. No obstante= , por nuestra parte ha sido remitida a GENERALI con el fin de que se evaluada.

Por otro lado, agr= adecer=EDamos que nos confirmaras si en los estatutos de la comunidad de pr= opietarios consta que la reparaci=F3n del origen debe ser asumida por el pr= opietario de la vivienda, con el fin de poder justificar ante Generali el motivo por el cual la factura figura a n= ombre del perjudicado.

Quedamos a la espe= ra de tus noticias.

Gracias de anteman= o y un saludo,

Mayte Iglesias

Claims Handler=

Directo: &= nbsp; +34 954 286 216 ( Ext. 330)

Email: = ; Mayte.Iglesias@bmsgroup.com

3D"cid190*image001.jpg@01D98328.1991B410"

BMS Mediaci=F3n Iberia Corredur=EDa de Seguros y Re= aseguros, S.L.U.

Avenida de la Palmera 29, 41013 - Sevilla

T: +34 954 286 216&n= bsp; www.bmsgroup.com

De: Mari Carmen Gonz=E1lez | inmho = <mcarmen.gonzalez@inmho.es<= /a>>
Enviado el: lunes, 23 de marzo de 2026 11:50
Para: Mayte Iglesias <Mayte.Iglesias@bmsgroup.com>
Asunto: RE: s#2026000066# -REF CIA G5E26336002645 - A ADM=D3N. APORT= A FACTURA PROF. CON ARREGLO ORIGEN A NOMBRE DE PERJ SOLICITAMOS ACLARACIONE= S - CP URBANIZACION LAS REDES

Email origin= ated externally.

Buenos d=EDas,

La factura proforma est= =E1 a nombre del propietario debido a que el ha realizado la gestiones, hem= os enviado la factura para que le cubra los da=F1os que se produjeron.

Un Salud= o,

M=AA Carmen= Gonz=E1lez

Coordinadora

&nbs= p;

C. Ganado 10, 11500
El Puerto de Santa Mar=EDa, C=E1diz

mca= rmen.gonzalez@inmho.es

www.inmho.es

De: Mayte I= glesias <Mayte.Iglesias@b= msgroup.com>
Enviado: lunes, 23 de marzo de 2026 11:06
Para: Mari Carmen Gonz=E1lez | inmho <mcarmen.gonzalez@inmho.es>
Cc: Enrique Belda <= Enrique.Belda@bmsgroup.com>; I=F1igo Arg=FCeso <quintaplantasoluciones@gmail.com>=
Asunto: RE: s#2026000066# -REF CIA G5E26336002645 - A ADM=D3N. APORT= A FACTURA PROF. CON ARREGLO ORIGEN A NOMBRE DE PERJ SOLICITAMOS ACLARACIONE= S - CP URBANIZACION LAS REDES

Buenos d=EDas M= =AA Carmen

La factura que no= s aportan corresponde al arreglo del origen de los da=F1os, hecho que estar= =EDa excluido por la CIA, no obstante, necesitamos que nos aclar=E9is los m= otivos de por qu=E9 dicha factura pro forma est=E1 a nombre del perjudicado y no a nombre de la comunidad de propietar= ios.

Quedamos a la esp= era de aclaraciones

Gracias

Mayte Iglesias

Claims Handler

Directo: = +34 954 286 216 ( Ext. 330)

Email: &nbs= p; Mayte.Iglesias@bmsgroup.com

3D"cid190*image001.jpg@01D98328.1991B410" <= /p>

BMS Mediaci=F3n Iberia Corredur=EDa de Seguros y R= easeguros, S.L.U.

Avenida de la Palmera 29, 41013 - Sevilla

T: +34 954 286 216&= nbsp; www.bmsgroup.com

De: Mari Carmen Gonz=E1lez | inmho= <mcarmen.gonzalez@inmho.es= >
Enviado el: lunes, 23 de marzo de 2026 9:13
Para: Mayte Iglesias <Mayte.Iglesias@bmsgroup.com>
Asunto: RE: s#2026000066# -REF CIA G5E26336002645 - A ADMINISTRADOR = CIA REASIGNA A EMPRESA REPARADORA TRAS AUMENTO Y SIGNOS DE HUMEDAD

Email origin= ated externally.

Buenos dias,

Adjunto factura profor= ma de la reparaci=F3n de la vivienda Mar de Barents, 14.<= /p>

Un Salu= do,

M=AA Carme= n Gonz=E1lez

Coordinadora

&nb= sp;

C. Ganado 10, 11500
El Puerto de Santa Mar=EDa, C=E1diz

mc= armen.gonzalez@inmho.es

www.inmho.es

De: Mayte = Iglesias <Mayte.Iglesias@= bmsgroup.com>
Enviado: mi=E9rcoles, 18 de marzo de 2026 17:11
Para: Administraci=F3n de Fincas Mercedes Morillo <administracionmercedesmorillo@= gmail.com>
Cc: Enrique Belda <= Enrique.Belda@bmsgroup.com>
Asunto: RE: s#2026000066# -REF CIA G5E26336002645 - A ADMINISTRADOR = CIA REASIGNA A EMPRESA REPARADORA TRAS AUMENTO Y SIGNOS DE HUMEDAD

Buenas tardes

CIA ha reasignad= o nuevamente a Reparaciones Henry dado que los da=F1os van en aumento= y se observan signos de humedad, coordinar=E1n cita con perjudicado=

Saludos

Mayte Iglesias

Claims Handler

Directo: = ; +34 954 286 216 ( Ext. 330)<= /o:p>

Email: &nb= sp; Mayte.Iglesias@bmsgroup.com
3D"cid190*image001.jpg@01D98328.1991B410"

BMS Mediaci=F3n Iberia Corredur=EDa de Seguros y = Reaseguros, S.L.U.

Avenida de la Palmera 29, 41013 - Sevilla

T: +34 954 286 216= www.bmsgroup.com

De: Mayte Iglesias <Mayte.Iglesias@bmsgroup.com>
Enviado el: domingo, 15 de febrero de 2026 17:36
Para: Administraci=F3n de Fincas Mercedes Morillo <administracionmercedesmorillo@= gmail.com>
CC: Enrique Belda <= Enrique.Belda@bmsgroup.com>
Asunto: RE: s#2026000066# -REF CIA G5E26336002645 - DEL ADMINISTRADO= R PERJ NO CONFORME CON RECHAZO ENVIA FOTOS Y VIDEOS

Buenas tardes

Procedemos a env= iar la documentaci=F3n que aporta a CIA, pero les sugerimos que trasladen a= l perjudicado que, si no est=E1 de acuerdo que reclamen mediante su CIA de = seguros privativa, para ello le deben de facilitar Nombre de la CIA de seguros, en este caso GENERALI y N=BA de Ref= erencia de CIA, G5E26336002645

Saludos <= o:p>

Mayte Iglesias

Claims Handler

Directo: = ; +34 954 286 216 ( Ext. 330)<= /o:p>

Email: &nb= sp; Mayte.Iglesias@bmsgroup.com
3D"cid190*image001.jpg@01D98328.1991B410"

BMS Mediaci=F3n Iberia Corredur=EDa de Seguros y = Reaseguros, S.L.U.

Avenida de la Palmera 29, 41013 - Sevilla

T: +34 954 286 216= www.bmsgroup.com

De: Administraci=F3n de Fincas Me= rcedes Morillo <administracionmercedesmorillo@gmail.com>
Enviado el: viernes, 13 de febrero de 2026 13:15
Para: Mayte Iglesias <Mayte.Iglesias@bmsgroup.com>
Asunto: Re: s#2026000066# -REF CIA G5E26336002645 - AL ADMINISTRADOR= REMITMOS CARTA CON RESOLUCION

Email origin= ated externally.

Buenas tardes,

Al hilo del emai= l anexo m=E1s abajo, el propietario nos env=EDa un video y m=E1s fotos de l= a vivienda, no estando de acuerdo que sea condensaci=F3n.=

Un Saludo, =

El mar, 27 ene 2026 a las 13:02, Mayte Iglesias (= <Mayte.= Iglesias@bmsgroup.com>) escribi=F3:

Buenos dias

Del siniestro de= referencia, les adjuntamos carta con la resoluci=F3n del expediente, aport= amos fotos realizadas por el reparador. La CIA nos traslada que las humedad= es que presenta la vivienda perjudicada son generalizadas por varias estancias en la vivienda, no se observan se= =F1ales de filtraci=F3n, el origen proviene por condensaci=F3n y hongos. Po= r tal motivo el siniestro queda excluido

Quedamos a su di= sposici=F3n para cualquier duda o aclaraci=F3n

Saludos <= o:p>

Mayte Iglesias

Claims Handler

Directo: = ; +34 954 286 216 ( Ext. 330)<= /o:p>

Email: &nb= sp; Mayte.Iglesias@bmsgroup= .com

BMS Mediaci=F3n Iberia Corredur=EDa de Seguros y = Reaseguros, S.L.U.

Avenida de la Palmera 29, 41013 - Sevilla

T: +34 954 286 216= www.bmsgroup.com

This email and any attachment is confidential and= may contain copyright and/or legally privileged information. It may be rea= d, copied and used only by the intended recipient. If you are not the intended recipient, you are hereby notified that any di= ssemination, distribution or copying of this communication is strictly proh= ibited. If you received this e-mail by accident, please notify the sender i= mmediately and destroy this e-mail, any attachment and all copies. Security and reliability of e-mail is not g= uaranteed. In addition, no liability or responsibility is accepted for viru= ses and it is your responsibility to scan any attachments. Please note that= for business purposes, outgoing and incoming emails from and to the company are monitored and recorded.

BMS Group Ltd is authorised and regulated by the = Financial Conduct Authority (No. 309686)Registered in England at One Americ= a Square, London, EC3N 2LS (No. 1479949) Accredited Lloyd's Broker.

BMS Mediacion Iberia Correduria de Seguros y Reas= eguros, S.L.U. [BMS Iberia] is authorised by the Direccion General de Segur= os y Fondos de Pensiones (DGS), registration number B88053186. BMS Iberia’s UK branch (BMS Mediacion Iberia Correduria d= e Seguros y Reaseguros, S.L.U. UK branch) of One America Square, London EC3= N 2LS is Authorised and Regulated by the Financial Conduct Authority, FRN 9= 79196. Registered in England at One America Square, London, EC3N 2LS (No. FC035750) Accredited Lloyd's Broker

BankServe, BankServe Insurance Services, BMS Fac,= BMS Global Risks, BMS Harris & Dixon Marine, BMS Re, and BMS Energy ar= e trading names of BMS Group Ltd and BMS Mediacion Iberia, Correduria De Seguros Y Reaseguros S.L.U. UK Branch.

For information about how BMS may process your pe= rsonal information in connection with its insurance related activities plea= se read the Insurance Market Data Handling section, available at http://www.= bmsgroup.com/data-privacy

For more information about the BMS Group please v= isit www.bmsgroup.com

P Please consider the environment before printing this e= -mail.

ADMINISTRACI=D3N DE FINCAS MERCEDES MORILLO
C/ ANCORA, URB. EL ANCLA, LOCAL 1
11500 El Puerto de Santa Mar=EDa

956877441-615489727

En cumplimiento de lo previsto por la ley Org=E1nica 15/1999 de 13 de
diciembre de Protecci=F3n de Datos de Car=E1cter Personal, ADMINISTRACI=D3N= DE
FINCAS MERCEDES MORILLO

con direcci=F3n en C/ ANCORA, URB. EL ANCLA, LOCAL 1, 11500 El Puerto de Sa= nta Mar=EDa, le informa de la
introducci=F3n de estos datos personales en un fichero del que es responsab= le
ADMINISTRACI=D3N DE FINCAS MERCEDES MORILLO.

ADMINISTRACI=D3N DE FINCAS MERCEDES MORILLO, se compromete, de acuerdo con = la
normativa vigente en materia de protecci=F3n de datos, a guardarlos, y
adoptar medidas necesarias para evitar su alteraci=F3n, p=E9rdida, tratamie= nto
a acceso no autorizado.

Este documento se dirige exclusivamente a su destinatario. Por poder
contener informaci=F3n confidencial sometida a secreto profesional o cuya <= br> divulgaci=F3n est=E9 prohibida en virtud de la persona autorizada por =E9st= e, que
la informaci=F3n contenida en el mismo es reservada y su utilizaci=F3n o divulgaci=F3n con cualquier fin est=E1 prohibida. Si ha recibido este docum= ento
por error, le rogamos que nos lo comunique por tel=E9fono (956 87 74 41) y =
proceda a su destrucci=F3n.

This email and any attachment is confidential and = may contain copyright and/or legally privileged information. It may be read= , copied and used only by the intended recipient. If you are not the intended recipient, you are hereby notified that any di= ssemination, distribution or copying of this communication is strictly proh= ibited. If you received this e-mail by accident, please notify the sender i= mmediately and destroy this e-mail, any attachment and all copies. Security and reliability of e-mail is not g= uaranteed. In addition, no liability or responsibility is accepted for viru= ses and it is your responsibility to scan any attachments. Please note that= for business purposes, outgoing and incoming emails from and to the company are monitored and recorded.

BMS Group Ltd is authorised and regulated by the F= inancial Conduct Authority (No. 309686)Registered in England at One America= Square, London, EC3N 2LS (No. 1479949) Accredited Lloyd's Broker.

BMS Mediacion Iberia Correduria de Seguros y Rease= guros, S.L.U. [BMS Iberia] is authorised by the Direccion General de Seguro= s y Fondos de Pensiones (DGS), registration number B88053186. BMS Iberia’s UK branch (BMS Mediacion Iberia Correduria d= e Seguros y Reaseguros, S.L.U. UK branch) of One America Square, London EC3= N 2LS is Authorised and Regulated by the Financial Conduct Authority, FRN 9= 79196. Registered in England at One America Square, London, EC3N 2LS (No. FC035750) Accredited Lloyd's Broker

BankServe, BankServe Insurance Services, BMS Fac, = BMS Global Risks, BMS Harris & Dixon Marine, BMS Re, and BMS Energy are= trading names of BMS Group Ltd and BMS Mediacion Iberia, Correduria De Seguros Y Reaseguros S.L.U. UK Branch.

For information about how BMS may process your per= sonal information in connection with its insurance related activities pleas= e read the Insurance Market Data Handling section, available at http://www.bmsgroup.com/data-p= rivacy

For more information about the BMS Group please vi= sit www.bmsgroup.com

P Please consider the environment before printing this e= -mail.

En cumplimiento de lo establecido en los art=EDc= ulos 13 y 14 del RGPD (UE) 2016/679, de 27 de abril, y en el art=EDculo 11 = de la LOPD 3/2018, de 5 de diciembre, se informa al interesado de que el Responsable del tratamiento es INMHO GESTI=D3N DE LA = PROPIEDAD S.L.U, con domicilio en Las Rozas 23. V=EDa de Servicio A6, Km. 2= 3 - 28290 Las Rozas (Madrid). En nombre de la empresa tratamos la informaci= =F3n que nos facilita con el fin de prestarles el servicio solicitado. Los plazos de conservaci=F3n, finalidades y cesion= es de datos podr=E1 consultarlos en la informaci=F3n adicional. El contenid= o de este correo electr=F3nico y sus anexos son estrictamente confidenciale= s. En caso de que no sea el destinatario y haya recibido este mensaje por error, agradecemos que lo comunique inmed= iatamente al remitente, sin difundir, almacenar o copiar su contenido, ya q= ue podr=EDa ser sancionado. Puede consultar la informaci=F3n adicional sobr= e protecci=F3n de datos y ejercicio de derechos en https://inmho.es/politica-privacidad/

Confidentiality notice - In compliance with what= is stated in articles 13 and 14 of the RGPD (EU) 2016/679, of April 27, an= d in article 11 of the LOPD 3/2018, of December 5, the interested party is informed that the entity Responsible of the tre= atment is INMHO GESTI=D3N DE LA PROPIEDAD SLU, with address at Las Rozas 23= CP: 28290 - Las Rozas (MADRID). On behalf of the company, we use the infor= mation provided to us in order to offer the requested service. The retention periods, purposes and data tran= sfers can be consulted in the additional information. The content of this e= mail and its attachments are strictly confidential. In case you are not the= recipient and you have received this message by mistake, we appreciate that you communicate it immediately= to the sender, without spreading, storing or copying its content, as it co= uld be sanctioned. You can consult the additional information on data prote= ction and exercise of rights at https://inmho.es/politica-privacidad/

This email and any attachment is confidential and m= ay contain copyright and/or legally privileged information. It may be read,= copied and used only by the intended recipient. If you are not the intended recipient, you are hereby notified that any di= ssemination, distribution or copying of this communication is strictly proh= ibited. If you received this e-mail by accident, please notify the sender i= mmediately and destroy this e-mail, any attachment and all copies. Security and reliability of e-mail is not g= uaranteed. In addition, no liability or responsibility is accepted for viru= ses and it is your responsibility to scan any attachments. Please note that= for business purposes, outgoing and incoming emails from and to the company are monitored and recorded.

BMS Group Ltd is authorised and regulated by the Fi= nancial Conduct Authority (No. 309686)Registered in England at One America = Square, London, EC3N 2LS (No. 1479949) Accredited Lloyd's Broker.

BMS Mediacion Iberia Correduria de Seguros y Reaseg= uros, S.L.U. [BMS Iberia] is authorised by the Direccion General de Seguros= y Fondos de Pensiones (DGS), registration number B88053186. BMS Iberia’s UK branch (BMS Mediacion Iberia Correduria d= e Seguros y Reaseguros, S.L.U. UK branch) of One America Square, London EC3= N 2LS is Authorised and Regulated by the Financial Conduct Authority, FRN 9= 79196. Registered in England at One America Square, London, EC3N 2LS (No. FC035750) Accredited Lloyd's Broker

BankServe, BankServe Insurance Services, BMS Fac, B= MS Global Risks, BMS Harris & Dixon Marine, BMS Re, and BMS Energy are = trading names of BMS Group Ltd and BMS Mediacion Iberia, Correduria De Seguros Y Reaseguros S.L.U. UK Branch.

For information about how BMS may process your pers= onal information in connection with its insurance related activities please= read the Insurance Market Data Handling section, available at http://www.bmsgroup.com/data-p= rivacy

For more information about the BMS Group please vis= it www.bmsgroup.com

P Please consider the environment before printing this e= -mail.

This email and any attachment is confidential and ma= y contain copyright and/or legally privileged information. It may be read, = copied and used only by the intended recipient. If you are not the intended recipient, you are hereby notified that any di= ssemination, distribution or copying of this communication is strictly proh= ibited. If you received this e-mail by accident, please notify the sender i= mmediately and destroy this e-mail, any attachment and all copies. Security and reliability of e-mail is not g= uaranteed. In addition, no liability or responsibility is accepted for viru= ses and it is your responsibility to scan any attachments. Please note that= for business purposes, outgoing and incoming emails from and to the company are monitored and recorded.

BMS Group Ltd is authorised and regulated by the Fin= ancial Conduct Authority (No. 309686)Registered in England at One America S= quare, London, EC3N 2LS (No. 1479949) Accredited Lloyd's Broker.

BMS Mediacion Iberia Correduria de Seguros y Reasegu= ros, S.L.U. [BMS Iberia] is authorised by the Direccion General de Seguros = y Fondos de Pensiones (DGS), registration number B88053186. BMS Iberia’s UK branch (BMS Mediacion Iberia Correduria d= e Seguros y Reaseguros, S.L.U. UK branch) of One America Square, London EC3= N 2LS is Authorised and Regulated by the Financial Conduct Authority, FRN 9= 79196. Registered in England at One America Square, London, EC3N 2LS (No. FC035750) Accredited Lloyd's Broker

BankServe, BankServe Insurance Services, BMS Fac, BM= S Global Risks, BMS Harris & Dixon Marine, BMS Re, and BMS Energy are t= rading names of BMS Group Ltd and BMS Mediacion Iberia, Correduria De Seguros Y Reaseguros S.L.U. UK Branch.

For information about how BMS may process your perso= nal information in connection with its insurance related activities please = read the Insurance Market Data Handling section, available at http://www.bmsgroup.com/data-p= rivacy

For more information about the BMS Group please visi= t www.bmsgroup.com

P Please consider the environment before printing this e= -mail.