De: Mayte Iglesias
Enviado el: Monday, 30 March 2026 11:12
Para: M. Mar Pérez
CC: Enrique Belda
Asunto: RE: S#2026000358# REF CIA V58534741 A ASEG. PARA QUE APORTE FACTURA ARREGLO DESAGUE SI DESEA QUE LA RECLAMEMOS A CIA - C SIERRA PELADA 24 3B 41013 SEVILLA SEVILLA
Received: from DB5PR08MB10285.eurprd08.prod.outlook.com (2603:10a6:10:4a9::13) by AS4PR08MB8190.eurprd08.prod.outlook.com with HTTPS; Mon, 30 Mar 2026 09:12:28 +0000 Received: from AS4PR08MB7903.eurprd08.prod.outlook.com (2603:10a6:20b:51e::22) by DB5PR08MB10285.eurprd08.prod.outlook.com (2603:10a6:10:4a9::13) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.9745.28; Mon, 30 Mar 2026 09:12:21 +0000 Received: from AS4PR08MB7903.eurprd08.prod.outlook.com ([fe80::df02:e79a:f7c3:fe54]) by AS4PR08MB7903.eurprd08.prod.outlook.com ([fe80::df02:e79a:f7c3:fe54%5]) with mapi id 15.20.9745.027; Mon, 30 Mar 2026 09:12:21 +0000 From: Mayte Iglesias To: =?iso-8859-1?Q?M=2E_Mar_P=E9rez?= CC: Enrique Belda Subject: RE: S#2026000358# REF CIA V58534741 A ASEG. PARA QUE APORTE FACTURA ARREGLO DESAGUE SI DESEA QUE LA RECLAMEMOS A CIA - C SIERRA PELADA 24 3B 41013 SEVILLA SEVILLA Thread-Topic: S#2026000358# REF CIA V58534741 A ASEG. PARA QUE APORTE FACTURA ARREGLO DESAGUE SI DESEA QUE LA RECLAMEMOS A CIA - C SIERRA PELADA 24 3B 41013 SEVILLA SEVILLA Thread-Index: AQHcwCVVB9Ghy/3OWkGFO8Sc2et9hg== Date: Mon, 30 Mar 2026 09:12:21 +0000 Message-ID: References: In-Reply-To: Accept-Language: es-ES, en-US Content-Language: es-ES X-MS-Exchange-Organization-AuthAs: Internal X-MS-Exchange-Organization-AuthMechanism: 04 X-MS-Exchange-Organization-AuthSource: AS4PR08MB7903.eurprd08.prod.outlook.com X-Mentions: mmarperez@avimarsu.com X-MS-Has-Attach: yes X-MS-Exchange-Organization-Network-Message-Id: f292553a-a4b4-4870-a833-08de8e3c731d X-MS-Exchange-Organization-SCL: 1 X-MS-TNEF-Correlator: X-MS-Exchange-Organization-RecordReviewCfmType: 0 x-ms-publictraffictype: Email X-Microsoft-Antispam-Mailbox-Delivery: ucf:0;jmr:0;auth:0;dest:I;ENG:(910005)(944506478)(944626604)(920097)(425001)(930201)(20251009189)(140003); X-Microsoft-Antispam-Message-Info: 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 Content-Type: multipart/related; boundary="_004_AS4PR08MB7903E11379BB107F4B729B41F352AAS4PR08MB7903eurp_"; type="multipart/alternative" MIME-Version: 1.0 --_004_AS4PR08MB7903E11379BB107F4B729B41F352AAS4PR08MB7903eurp_ Content-Type: multipart/alternative; boundary="_000_AS4PR08MB7903E11379BB107F4B729B41F352AAS4PR08MB7903eurp_" --_000_AS4PR08MB7903E11379BB107F4B729B41F352AAS4PR08MB7903eurp_ Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable Buenos d=EDas @M. Mar P=E9rez Pues como vosotros hab=E9is instalado un termo nuevo que perd=EDa agua el a= nterior, hab=E9is aislado una tuber=EDa de individualizaci=F3n de contadore= s que estaba sin aislamiento y condensaba el agua goteando, y hab=E9is arre= glado el desag=FCe del WC que parec=EDa que perd=EDa agua, necesito si pued= es pasarme la factura de la reparaci=F3n del desag=FCe que puede que sea lo= =FAnico que podr=EDamos luchar, si no informamos a Mapfre de las mejoras q= ue hab=E9is hecho y que cierren expediente sin consecuencia dado que no hay= noticias de la perjudicada Saludos "Les comunicamos que, desde el 30 de Marzo hasta 01 de Abril, nuestro horar= io de trabajo ser=E1 de 08:00 a 14:30h." Mayte Iglesias Claims Handler Directo: +34 954 286 216 ( Ext. 330) Email: Mayte.Iglesias@bmsgroup.com [cid190*image001.jpg@01D98328.1991B410] BMS Mediaci=F3n Iberia Corredur=EDa de Seguros y Reaseguros, S.L.U. Avenida de la Palmera 29, 41013 - Sevilla T: +34 954 286 216 www.bmsgroup.com De: M. Mar P=E9rez Enviado el: lunes, 30 de marzo de 2026 10:28 Para: Mayte Iglesias Asunto: RE: S#2026000358# REF CIA V58534741 PDTE ASEG. APORTE FACTURA Y FOT= OS NOS APORTAN TELF CORRECTO INQUILINO - C SIERRA PELADA 24 3B 41013 SEVILL= A SEVILLA Email originated externally. ________________________________ Buenos D=EDas Mayte, sigo llamando de vez en cuando a la vecina de abajo y = nada. Ha desaparecido, entonces no s=E9 qu=E9 hacer porque no puedo confirm= ar que el problema est=E9 resuelto y tampoco podemos atender los da=F1os a = la vecina por el mismo motivo. Despu=E9s de lo expuesto si me orientas qu=E9 debo hacer? Cerrar expediente= ? Seguir esperando? Pasar factura del fontanero? Gracias De: Mayte Iglesias > Enviado el: mi=E9rcoles, 25 de marzo de 2026 16:55 Para: M. Mar P=E9rez = > CC: Enrique Belda > Asunto: RE: S#2026000358# REF CIA V58534741 PDTE ASEG. APORTE FACTURA Y FOT= OS NOS APORTAN TELF CORRECTO INQUILINO - C SIERRA PELADA 24 3B 41013 SEVILL= A SEVILLA Buenas tardes @M. Mar P=E9rez =BFTenemos alguna novedad al hilo e tu correo adjunto? Saludos Mayte Iglesias Claims Handler Directo: +34 954 286 216 ( Ext. 330) Email: Mayte.Iglesias@bmsgroup.com [cid:image001.jpg@01DCC035.AAFF9AF0] BMS Mediaci=F3n Iberia Corredur=EDa de Seguros y Reaseguros, S.L.U. Avenida de la Palmera 29, 41013 - Sevilla T: +34 954 286 216 www.bmsgroup.com De: Mayte Iglesias Enviado el: mi=E9rcoles, 18 de marzo de 2026 16:36 Para: 'M. Mar P=E9rez' > CC: Enrique Belda > Asunto: RE: S#2026000358# REF CIA V58534741 PDTE ASEG. APORTE FACTURA Y FOT= OS NOS APORTAN TELF CORRECTO INQUILINO - C SIERRA PELADA 24 3B 41013 SEVILL= A SEVILLA Buenas tardes @M. Mar P=E9rez =BFTenemos alguna novedad al hilo e tu correo adjunto? Saludos Mayte Iglesias Claims Handler Directo: +34 954 286 216 ( Ext. 330) Email: Mayte.Iglesias@bmsgroup.com [cid:image001.jpg@01DCC035.AAFF9AF0] BMS Mediaci=F3n Iberia Corredur=EDa de Seguros y Reaseguros, S.L.U. Avenida de la Palmera 29, 41013 - Sevilla T: +34 954 286 216 www.bmsgroup.com De: M. Mar P=E9rez > Enviado el: martes, 3 de marzo de 2026 13:20 Para: Mayte Iglesias > Asunto: RE: S#2026000358# REF CIA V58534741 PDTE ASEG. APORTE FACTURA Y FOT= OS NOS APORTAN TELF CORRECTO INQUILINO - C SIERRA PELADA 24 3B 41013 SEVILL= A SEVILLA Email originated externally. ________________________________ Buenas tardes Mayte, no he mandado nada porque no logramos contactar con la= vecina de abajo para ver si se ha solucionado el problema. Nosotros hemos = puesto un termo nuevo que perd=EDa agua el anterior, hemos aislado una tube= r=EDa de individualizaci=F3n de contadores que estaba sin aislamiento y con= densaba el agua goteando, y hemos arreglado el desag=FCe del WC que parec= =EDa que perd=EDa agua. Lo =FAltimo supongo que es lo que cubrir=EDa el seguro pero a=FAn no sabemo= s si el problema se solucion=F3. No hemos vuelto a tener noticias de la se= =F1ora y tampoco nos responde a las llamadas. Si te parece esperamos un poco m=E1s a ver si la se=F1ora aparece. Si no aparece puedo mandar la factura del wc. Gracias Saludos De: Mayte Iglesias > Enviado el: martes, 3 de marzo de 2026 13:02 Para: M. Mar P=E9rez = > CC: Enrique Belda > Asunto: RE: S#2026000358# REF CIA V58534741 PDTE ASEG. APORTE FACTURA Y FOT= OS NOS APORTAN TELF CORRECTO INQUILINO - C SIERRA PELADA 24 3B 41013 SEVILL= A SEVILLA Buenos d=EDas @M. Mar P=E9rez Salvo error por nuestra parte no hemos recibido la documentaci=F3n solicita= da en el email anexo m=E1s abajo Saludos Mayte Iglesias Claims Handler Directo: +34 954 286 216 ( Ext. 330) Email: Mayte.Iglesias@bmsgroup.com [cid:image001.jpg@01DCC035.AAFF9AF0] BMS Mediaci=F3n Iberia Corredur=EDa de Seguros y Reaseguros, S.L.U. Avenida de la Palmera 29, 41013 - Sevilla T: +34 954 286 216 www.bmsgroup.com De: Mayte Iglesias > Enviado el: jueves, 12 de febrero de 2026 11:07 Para: M. Mar P=E9rez = > CC: Enrique Belda > Asunto: RE: S#2026000358# REF CIA V58534741 DE ASEG. HAN REPARADO ORIGEN SO= L. FACTURA Y FOTOS NOS APORTAN TELF CORRECTO INQUILINO - C SIERRA PELADA 24= 3B 41013 SEVILLA SEVILLA Buenos dias @M. Mar P=E9rez Necesitamos que nos aportes la factura junto con el informe de aver=EDa y f= otos con el fin de que sea revisada por Mapfre y evaluar si tiene o no cobe= rtura. IMPORTANTE que en dicha factura aparezca la direcci=F3n del riesgo a= segurado donde ha ocurrido el siniestro. Quedamos a la espera de recibir la documentaci=F3n Saludos PD acabo de recibir nuevo correo tuyo donde se corrige el tel=E9fono de uno= de vuestros inquilinos que parece que estaba mal Mayte Iglesias Claims Handler Directo: +34 954 286 216 ( Ext. 330) Email: Mayte.Iglesias@bmsgroup.com [cid:image001.jpg@01DCC035.AAFF9AF0] BMS Mediaci=F3n Iberia Corredur=EDa de Seguros y Reaseguros, S.L.U. Avenida de la Palmera 29, 41013 - Sevilla T: +34 954 286 216 www.bmsgroup.com De: M. Mar P=E9rez > Enviado el: mi=E9rcoles, 11 de febrero de 2026 10:50 Para: Mayte Iglesias > Asunto: RE: S#2026000358# REF CIA V58534741 A ASEG. REPARDORES NO LOCALIZAN= A INQUILINOS - C SIERRA PELADA 24 3B 41013 SEVILLA SEVILLA Email originated externally. ________________________________ Buenos d=EDas, nosotros al no tener respuesta hemos llamado al fontanero, e= l wc por detr=E1s ten=EDa una fuga, por otro lado una tuber=EDa de la empre= sa de individualizaci=F3n de contadores que no ejecutaron bien gotea porque= se condensa el agua y tambi=E9n con las lluvias tan fuertes el agua ha ent= rado por la puerta de entrada a la vivienda desde las zonas comunes que son= galer=EDas exteriores. Con todo esto no sabemos exactamente la filtraci=F3n de la vecina de d=F3nd= e puede ser pero estamos arreglando todo lo que vemos y adem=E1s por la con= densaci=F3n que se ha producido en la zona del pasillo de entrada y en el b= a=F1o se han puesto las paredes y el techo negros por lo que tambi=E9n esta= mos pintando la zona. Tengo que confirmar que ya no le cae agua a la vecina. De todo esto no s=E9 qu=E9 es lo que cubre o no cubre el seguro, si me pued= es aclarar un poco. Gracias Mayte Saludos De: Mayte Iglesias > Enviado el: martes, 10 de febrero de 2026 16:07 Para: M. Mar P=E9rez = > CC: Enrique Belda > Asunto: RE: S#2026000358# REF CIA V58534741 A ASEG. REPARDORES NO LOCALIZAN= A INQUILINOS - C SIERRA PELADA 24 3B 41013 SEVILLA SEVILLA Buenas tardes M Mar Ante todo, pedirte disculpas al no haberte devuelto la llamada, pero estamo= s totalmente desbordados. Acabo de ponerme en contacto con Mapfre para conocer los motivos por los cu= ales los reparadores no se ponen contacto ni con inquilino ni con contrario= . Desde Mapfre me confirman que han intentado establecer contacto con vuest= ros inquilinos en los tel=E9fonos 631-858-634 / 641-145-523<= tel:641145523> no habiendo podido establecer contacto con ellos. Van a reit= erar llamada por lo que sugerimos que les avis=E9is para que est=E9n pendie= ntes. En cuanto al tlf. del perjudicado tambi=E9n fue facilitado y una vez coordi= nen visita con vuestros inquilinos seguramente coordine la visita Saludos Mayte Iglesias Claims Handler Directo: +34 954 286 216 ( Ext. 330) Email: Mayte.Iglesias@bmsgroup.com [cid:image001.jpg@01DCC035.AAFF9AF0] BMS Mediaci=F3n Iberia Corredur=EDa de Seguros y Reaseguros, S.L.U. Avenida de la Palmera 29, 41013 - Sevilla T: +34 954 286 216 www.bmsgroup.com De: Mayte Iglesias > Enviado el: lunes, 26 de enero de 2026 13:17 Para: M. Mar P=E9rez = > CC: Enrique Belda > Asunto: RE: S#2026000358# REF CIA V58534741 DE ASEG NOS FACILITA DATOS PERJ= UDICADO- C SIERRA PELADA 24 3B 41013 SEVILLA Muchas gracias M Mar!! Saludos Mayte Iglesias Claims Handler Directo: +34 954 286 216 ( Ext. 330) Email: Mayte.Iglesias@bmsgroup.com [cid:image001.jpg@01DCC035.AAFF9AF0] BMS Mediaci=F3n Iberia Corredur=EDa de Seguros y Reaseguros, S.L.U. Avenida de la Palmera 29, 41013 - Sevilla T: +34 954 286 216 www.bmsgroup.com De: M. Mar P=E9rez > Enviado el: lunes, 26 de enero de 2026 12:36 Para: Mayte Iglesias > Asunto: RE: S#2026000358# REF CIA V58534741 CONFIRMO APERTURA AL ASEG. - C = SIERRA PELADA 24 3B 41013 SEVILLA Email originated externally. ________________________________ Hola Mayte, ya tengo el tel=E9fono de la vecina de abajo. Carmen 2=BAB : 744 63 62 66 Gracias Saludos De: Mayte Iglesias > Enviado el: lunes, 26 de enero de 2026 12:04 Para: M. Mar P=E9rez = > CC: Enrique Belda > Asunto: S#2026000358# REF CIA V58534741 CONFIRMO APERTURA AL ASEG. - C SIER= RA PELADA 24 3B 41013 SEVILLA Buenos d=EDas M Mar Hemos procedido a comunicar el siniestro a la compa=F1=EDa de seguros MAPFR= E, se ha solicitado que intervenga los reparadores, quienes llamar=E1n prev= iamente para coordinar cita y localizar origen de los da=F1os a vuestros in= quilinos, es importante disponer del tel=E9fono del 2=BAB puesto que los re= paradores tambi=E9n tendr=E1n que acceder a su piso. La referencia asignada= por la compa=F1=EDa es la V58534741 IMPORTANTE: Para futuras comunicaciones de siniestro pueden realizarlo de m= anera telef=F3nica en el 954 286 216 Opci=F3n 2. Nuestro horario de atenci= =F3n al cliente es de L a J de 8:00AM a 17.30PM y los viernes de 8.30 a 14:= 00PM, o bien por este medio al correo gen=E9rico del Departamento de Sinies= tros (siniestros@bmsgroup.com), a fin de qu= e el Manager del Departamento pueda asignar el caso al tramitador correspon= diente. Saludos Mayte Iglesias Claims Handler Directo: +34 954 286 216 ( Ext. 330) Email: Mayte.Iglesias@bmsgroup.com [cid190*image001.jpg@01D98328.1991B410] BMS Mediaci=F3n Iberia Corredur=EDa de Seguros y Reaseguros, S.L.U. Avenida de la Palmera 29, 41013 - Sevilla T: +34 954 286 216 www.bmsgroup.com This email and any attachment is confidential and may contain copyright and= /or legally privileged information. It may be read, copied and used only by= the intended recipient. If you are not the intended recipient, you are her= eby notified that any dissemination, distribution or copying of this commun= ication is strictly prohibited. If you received this e-mail by accident, pl= ease notify the sender immediately and destroy this e-mail, any attachment = and all copies. Security and reliability of e-mail is not guaranteed. In ad= dition, no liability or responsibility is accepted for viruses and it is yo= ur responsibility to scan any attachments. Please note that for business pu= rposes, outgoing and incoming emails from and to the company are monitored = and recorded. BMS Group Ltd is authorised and regulated by the Financial Conduct Authorit= y (No. 309686)Registered in England at One America Square, London, EC3N 2LS= (No. 1479949) Accredited Lloyd's Broker. BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. [BMS Iberia= ] is authorised by the Direccion General de Seguros y Fondos de Pensiones (= DGS), registration number B88053186. BMS Iberia's UK branch (BMS Mediacion = Iberia Correduria de Seguros y Reaseguros, S.L.U. UK branch) of One America= Square, London EC3N 2LS is Authorised and Regulated by the Financial Condu= ct Authority, FRN 979196. Registered in England at One America Square, Lond= on, EC3N 2LS (No. FC035750) Accredited Lloyd's Broker BankServe, BankServe Insurance Services, BMS Fac, BMS Global Risks, BMS Har= ris & Dixon Marine, BMS Re, and BMS Energy are trading names of BMS Group L= td and BMS Mediacion Iberia, Correduria De Seguros Y Reaseguros S.L.U. UK B= ranch. For information about how BMS may process your personal information in conn= ection with its insurance related activities please read the Insurance Mark= et Data Handling section, available at http://www.bmsgroup.com/data-privacy= For more information about the BMS Group please visit www.bmsgroup.com P Please consider the environment before printing this e-mail. This email and any attachment is confidential and may contain copyright and= /or legally privileged information. It may be read, copied and used only by= the intended recipient. If you are not the intended recipient, you are her= eby notified that any dissemination, distribution or copying of this commun= ication is strictly prohibited. If you received this e-mail by accident, pl= ease notify the sender immediately and destroy this e-mail, any attachment = and all copies. Security and reliability of e-mail is not guaranteed. In ad= dition, no liability or responsibility is accepted for viruses and it is yo= ur responsibility to scan any attachments. Please note that for business pu= rposes, outgoing and incoming emails from and to the company are monitored = and recorded. BMS Group Ltd is authorised and regulated by the Financial Conduct Authorit= y (No. 309686)Registered in England at One America Square, London, EC3N 2LS= (No. 1479949) Accredited Lloyd's Broker. BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. [BMS Iberia= ] is authorised by the Direccion General de Seguros y Fondos de Pensiones (= DGS), registration number B88053186. BMS Iberia's UK branch (BMS Mediacion = Iberia Correduria de Seguros y Reaseguros, S.L.U. UK branch) of One America= Square, London EC3N 2LS is Authorised and Regulated by the Financial Condu= ct Authority, FRN 979196. Registered in England at One America Square, Lond= on, EC3N 2LS (No. FC035750) Accredited Lloyd's Broker BankServe, BankServe Insurance Services, BMS Fac, BMS Global Risks, BMS Har= ris & Dixon Marine, BMS Re, and BMS Energy are trading names of BMS Group L= td and BMS Mediacion Iberia, Correduria De Seguros Y Reaseguros S.L.U. UK B= ranch. For information about how BMS may process your personal information in conn= ection with its insurance related activities please read the Insurance Mark= et Data Handling section, available at http://www.bmsgroup.com/data-privacy= For more information about the BMS Group please visit www.bmsgroup.com P Please consider the environment before printing this e-mail. This email and any attachment is confidential and may contain copyright and= /or legally privileged information. It may be read, copied and used only by= the intended recipient. If you are not the intended recipient, you are her= eby notified that any dissemination, distribution or copying of this commun= ication is strictly prohibited. If you received this e-mail by accident, pl= ease notify the sender immediately and destroy this e-mail, any attachment = and all copies. Security and reliability of e-mail is not guaranteed. In ad= dition, no liability or responsibility is accepted for viruses and it is yo= ur responsibility to scan any attachments. Please note that for business pu= rposes, outgoing and incoming emails from and to the company are monitored = and recorded. BMS Group Ltd is authorised and regulated by the Financial Conduct Authorit= y (No. 309686)Registered in England at One America Square, London, EC3N 2LS= (No. 1479949) Accredited Lloyd's Broker. BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. [BMS Iberia= ] is authorised by the Direccion General de Seguros y Fondos de Pensiones (= DGS), registration number B88053186. BMS Iberia's UK branch (BMS Mediacion = Iberia Correduria de Seguros y Reaseguros, S.L.U. UK branch) of One America= Square, London EC3N 2LS is Authorised and Regulated by the Financial Condu= ct Authority, FRN 979196. Registered in England at One America Square, Lond= on, EC3N 2LS (No. FC035750) Accredited Lloyd's Broker BankServe, BankServe Insurance Services, BMS Fac, BMS Global Risks, BMS Har= ris & Dixon Marine, BMS Re, and BMS Energy are trading names of BMS Group L= td and BMS Mediacion Iberia, Correduria De Seguros Y Reaseguros S.L.U. UK B= ranch. For information about how BMS may process your personal information in conn= ection with its insurance related activities please read the Insurance Mark= et Data Handling section, available at http://www.bmsgroup.com/data-privacy= For more information about the BMS Group please visit www.bmsgroup.com P Please consider the environment before printing this e-mail. This email and any attachment is confidential and may contain copyright and= /or legally privileged information. It may be read, copied and used only by= the intended recipient. If you are not the intended recipient, you are her= eby notified that any dissemination, distribution or copying of this commun= ication is strictly prohibited. If you received this e-mail by accident, pl= ease notify the sender immediately and destroy this e-mail, any attachment = and all copies. Security and reliability of e-mail is not guaranteed. In ad= dition, no liability or responsibility is accepted for viruses and it is yo= ur responsibility to scan any attachments. Please note that for business pu= rposes, outgoing and incoming emails from and to the company are monitored = and recorded. BMS Group Ltd is authorised and regulated by the Financial Conduct Authorit= y (No. 309686)Registered in England at One America Square, London, EC3N 2LS= (No. 1479949) Accredited Lloyd's Broker. BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. [BMS Iberia= ] is authorised by the Direccion General de Seguros y Fondos de Pensiones (= DGS), registration number B88053186. BMS Iberia's UK branch (BMS Mediacion = Iberia Correduria de Seguros y Reaseguros, S.L.U. UK branch) of One America= Square, London EC3N 2LS is Authorised and Regulated by the Financial Condu= ct Authority, FRN 979196. Registered in England at One America Square, Lond= on, EC3N 2LS (No. FC035750) Accredited Lloyd's Broker BankServe, BankServe Insurance Services, BMS Fac, BMS Global Risks, BMS Har= ris & Dixon Marine, BMS Re, and BMS Energy are trading names of BMS Group L= td and BMS Mediacion Iberia, Correduria De Seguros Y Reaseguros S.L.U. UK B= ranch. For information about how BMS may process your personal information in conn= ection with its insurance related activities please read the Insurance Mark= et Data Handling section, available at http://www.bmsgroup.com/data-privacy= For more information about the BMS Group please visit www.bmsgroup.com P Please consider the environment before printing this e-mail. --_000_AS4PR08MB7903E11379BB107F4B729B41F352AAS4PR08MB7903eurp_ Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable

Buenos d=EDas @M. Mar P=E9rez

 

Pues como vosotros hab=E9is instalado un termo nuevo= que perd=EDa agua el anterior, hab=E9is aislado una tuber=EDa de individua= lizaci=F3n de contadores que estaba sin aislamiento y condensaba el agua go= teando, y hab=E9is arreglado el desag=FCe del WC que parec=EDa que perd=EDa agua, necesito si puedes pasarme la factura de = la reparaci=F3n del desag=FCe que puede que sea lo =FAnico que podr=EDamos = luchar, si no informamos a Mapfre de las mejoras que hab=E9is hecho y que c= ierren expediente sin consecuencia dado que no hay noticias de la perjudicada

 

Saludos

 

 

"Les comunicamos que, desde el 30= de Marzo hasta 01 de Abril, nuestro horario de trabajo ser=E1 de 08:00 a 1= 4:30h.”

 

Mayte Iglesias

Claims Handler

 

Directo:        = ;     +34 954 286 216 ( Ext. 330)

Email:     &= nbsp;           Mayte.Iglesias@bmsgroup.com

3D"cid190*image001.jpg@01D98328.1991B410"

BMS Mediaci=F3n Iberia Corredur=EDa de Seguros y Reaseguros, S.L.U.

Avenida de la Palmera 29, 41013 - Sevilla

T: +34 954 286 216  www.bmsg= roup.com

 <= /o:p>

 

De: M. Mar P=E9rez <mmarperez@avimarsu.com>
Enviado el: lunes, 30 de marzo de 2026 10:28
Para: Mayte Iglesias <Mayte.Iglesias@bmsgroup.com>
Asunto: RE: S#2026000358# REF CIA V58534741 PDTE ASEG. APORTE FACTUR= A Y FOTOS NOS APORTAN TELF CORRECTO INQUILINO - C SIERRA PELADA 24 3B 41013= SEVILLA SEVILLA

 

Email origin= ated externally.

 

Buenos D=EDas Mayte, sigo llamando de vez en cuando = a la vecina de abajo y nada. Ha desaparecido, entonces no s=E9 qu=E9 hacer = porque no puedo confirmar que el problema est=E9 resuelto y tampoco podemos= atender los da=F1os a la vecina por el mismo motivo.

 

Despu=E9s de lo expuesto si me orientas qu=E9 debo h= acer? Cerrar expediente? Seguir esperando? Pasar factura del fontanero?

 

Gracias

 

 

De: Mayte Iglesias <Mayte.Iglesias@bmsgroup.com>
Enviado el: mi=E9rcoles, 25 de marzo de 2026 16:55
Para: M. Mar P=E9rez <m= marperez@avimarsu.com>
CC: Enrique Belda <= Enrique.Belda@bmsgroup.com>
Asunto: RE: S#2026000358# REF CIA V58534741 PDTE ASEG. APORTE FACTUR= A Y FOTOS NOS APORTAN TELF CORRECTO INQUILINO - C SIERRA PELADA 24 3B 41013= SEVILLA SEVILLA

 

Buenas tardes @M. Mar P=E9rez

 

=BFTenemos alguna novedad al hilo e tu correo adjunt= o?

Saludos

 

 

Mayte Iglesias

Claims Handler

 

Directo:        = ;     +34 954 286 216 ( Ext. 330)

Email:     &= nbsp;           Mayte.Iglesias@bmsg= roup.com

BMS Mediaci=F3n Iberia Corredur=EDa de Seguros y Reaseguros, S.L.U.

Avenida de la Palmera 29, 41013 - Sevilla

T: +34 954 286 216  www.bmsgroup.com

 <= /o:p>

 

De: Mayte Iglesias
Enviado el: mi=E9rcoles, 18 de marzo de 2026 16:36
Para: 'M. Mar P=E9rez' <mmarperez@avimarsu.com>
CC: Enrique Belda <Enrique.Belda@bmsgroup.com>
Asunto: RE: S#2026000358# REF CIA V58534741 PDTE ASEG. APORTE FACTUR= A Y FOTOS NOS APORTAN TELF CORRECTO INQUILINO - C SIERRA PELADA 24 3B 41013= SEVILLA SEVILLA

 

Buenas tardes @M. Mar P=E9rez

 

=BFTenemos alguna novedad al hilo e tu correo adjunt= o?

Saludos

 

 

 

Mayte Iglesias

Claims Handler

 

Directo:          &n= bsp;  +34 954 286 216 ( Ext. 330)

Email:     &= nbsp;           Mayte.Iglesias@bmsg= roup.com

BMS Mediaci=F3n Iberia Corredur=EDa de Seguros y Reaseguros, S.L.U.

Avenida de la Palmera 29, 41013 - Sevilla

T: +34 954 286 216  www.bmsgroup.com

 <= /o:p>

 

 

Email origin= ated externally.

 

Buenas tardes Mayte, no he mandado nada porque no lo= gramos contactar con la vecina de abajo para ver si se ha solucionado el pr= oblema. Nosotros hemos puesto un termo nuevo que perd=EDa agua el anterior,= hemos aislado una tuber=EDa de individualizaci=F3n de contadores que estaba sin aislamiento y condensaba el agua goteando, y = hemos arreglado el desag=FCe del WC que parec=EDa que perd=EDa agua.

Lo =FAltimo supongo que es lo que cubrir=EDa el segu= ro pero a=FAn no sabemos si el problema se solucion=F3. No hemos vuelto a t= ener noticias de la se=F1ora y tampoco nos responde a las llamadas.

 

Si te parece esperamos un poco m=E1s a ver si la se= =F1ora aparece.

Si no aparece puedo mandar la factura del wc.

 

Gracias

 

Saludos

 

 

 

De: Mayte Iglesias <Mayte.Iglesias@bmsgroup.com>
Enviado el: martes, 3 de marzo de 2026 13:02
Para: M. Mar P=E9rez <mmarperez@avimarsu.com>
CC: Enrique Belda <Enrique.Belda@bmsgroup.com>
Asunto: RE: S#2026000358# REF CIA V58534741 PDTE ASEG. APORTE FACTUR= A Y FOTOS NOS APORTAN TELF CORRECTO INQUILINO - C SIERRA PELADA 24 3B 41013= SEVILLA SEVILLA

 

Buenos d=EDas @M. Mar P=E9rez

 

Salvo error por nuestra parte no hemos recibido la d= ocumentaci=F3n solicitada en el email anexo m=E1s abajo

Saludos

 

Mayte Iglesias

Claims Handler

 

Directo:          &n= bsp;  +34 954 286 216 ( Ext. 330)

Email:     &= nbsp;           Mayte.Iglesias@bmsg= roup.com

BMS Mediaci=F3n Iberia Corredur=EDa de Seguros y Reaseguros, S.L.U.

Avenida de la Palmera 29, 41013 - Sevilla

T: +34 954 286 216  www.bmsgroup.com

 <= /o:p>

 

De: Mayte Iglesias <Mayte.Iglesias@bmsgroup.com>
Enviado el: jueves, 12 de febrero de 2026 11:07
Para: M. Mar P=E9rez <mmarperez@avimarsu.com>
CC: Enrique Belda <Enrique.Belda@bmsgroup.com>
Asunto: RE: S#2026000358# REF CIA V58534741 DE ASEG. HAN REPARADO OR= IGEN SOL. FACTURA Y FOTOS NOS APORTAN TELF CORRECTO INQUILINO - C SIERRA PE= LADA 24 3B 41013 SEVILLA SEVILLA

 

Buenos dias @M. Mar P=E9rez

 

Necesitamos que nos aportes la factura junto con el = informe de aver=EDa y fotos con el fin de que sea revisada por Mapfre y eva= luar si tiene o no cobertura. IMPORTANTE que en dicha factura aparezca la d= irecci=F3n del riesgo asegurado donde ha ocurrido el siniestro.

 

Quedamos a la espera de recibir la documentaci=F3n

Saludos

 

PD acabo de recibir nuevo correo tuyo donde se corri= ge el tel=E9fono de uno de vuestros inquilinos que parece que estaba mal

 

Mayte Iglesias

Claims Handler

 

Directo:          &n= bsp;  +34 954 286 216 ( Ext. 330)

Email:     &= nbsp;           Mayte.Iglesias@bmsg= roup.com

BMS Mediaci=F3n Iberia Corredur=EDa de Seguros y Reaseguros, S.L.U.

Avenida de la Palmera 29, 41013 - Sevilla

T: +34 954 286 216  www.bmsgroup.com

 <= /o:p>

 

 

Email origin= ated externally.

 

Buenos d=EDas, nosotros al no tener respuesta hemos = llamado al fontanero, el wc por detr=E1s ten=EDa una fuga, por otro lado un= a tuber=EDa de la empresa de individualizaci=F3n de contadores que no ejecu= taron bien gotea porque se condensa el agua y tambi=E9n con las lluvias tan fuertes el agua ha entrado por la puerta d= e entrada a la vivienda desde las zonas comunes que son galer=EDas exterior= es.

Con todo esto no sabemos exactamente la filtraci=F3n= de la vecina de d=F3nde puede ser pero estamos arreglando todo lo que vemo= s y adem=E1s por la condensaci=F3n que se ha producido en la zona del pasil= lo de entrada y en el ba=F1o se han puesto las paredes y el techo negros por lo que tambi=E9n estamos pintando la zona. <= o:p>

Tengo que confirmar que ya no le cae agua a la vecin= a.

De todo esto no s=E9 qu=E9 es lo que cubre o no cubr= e el seguro, si me puedes aclarar un poco.

 

Gracias Mayte

Saludos

 

 

De: Mayte Iglesias <Mayte.Iglesias@bmsgroup.com>
Enviado el: martes, 10 de febrero de 2026 16:07
Para: M. Mar P=E9rez <mmarperez@avimarsu.com>
CC: Enrique Belda <Enrique.Belda@bmsgroup.com>
Asunto: RE: S#2026000358# REF CIA V58534741 A ASEG. REPARDORES NO LO= CALIZAN A INQUILINOS - C SIERRA PELADA 24 3B 41013 SEVILLA SEVILLA

 

Buenas tardes M Mar

 

Ante todo, pedirte disculpas al no haberte devuelto = la llamada, pero estamos totalmente desbordados.

 

Acabo de ponerme en contacto con Mapfre para conocer los motivos por los cu= ales los reparadores no se ponen contacto ni con inquilino ni con contrario= . Desde Mapfre me confirman que han intentado establecer contacto con vuest= ros inquilinos en los tel=E9fonos 631-858-634 / 641-145-523 no habiendo podido establecer contacto con ello= s. Van a reiterar llamada por lo que sugerimos que les avis=E9is para que e= st=E9n pendientes.

 

En cuanto al tlf. del perjudicado tambi=E9n fue facilitado y una vez coordi= nen visita con vuestros inquilinos seguramente coordine la visita

Saludos

 

 

Mayte Iglesias

Claims Handler

 

Directo:          &n= bsp;  +34 954 286 216 ( Ext. 330)

Email:     &= nbsp;           Mayte.Iglesias@bmsg= roup.com

BMS Mediaci=F3n Iberia Corredur=EDa de Seguros y Reaseguros, S.L.U.

Avenida de la Palmera 29, 41013 - Sevilla

T: +34 954 286 216  www.bmsgroup.com

 <= /o:p>

 

De: Mayte Iglesias <Mayte.Iglesias@bmsgroup.com>
Enviado el: lunes, 26 de enero de 2026 13:17
Para: M. Mar P=E9rez <mmarperez@avimarsu.com>
CC: Enrique Belda <Enrique.Belda@bmsgroup.com>
Asunto: RE: S#2026000358# REF CIA V58534741 DE ASEG NOS FACILITA DAT= OS PERJUDICADO- C SIERRA PELADA 24 3B 41013 SEVILLA

 

Muchas gracias M Mar!!

Saludos

 

Mayte Iglesias

Claims Handler

 

Directo:          &n= bsp;  +34 954 286 216 ( Ext. 330)

Email:     &= nbsp;           Mayte.Iglesias@bmsg= roup.com

BMS Mediaci=F3n Iberia Corredur=EDa de Seguros y Reaseguros, S.L.U.

Avenida de la Palmera 29, 41013 - Sevilla

T: +34 954 286 216  www.bmsgroup.com

 <= /o:p>

 

 

Email origin= ated externally.

 

Hola Mayte, ya tengo el tel=E9fono de la vecina de a= bajo.

Carmen 2=BAB :  744 63 62 66

Gracias

Saludos

 

 

De: Mayte Iglesias <Mayte.Iglesias@bmsgroup.com>
Enviado el: lunes, 26 de enero de 2026 12:04
Para: M. Mar P=E9rez <mmarperez@avimarsu.com>
CC: Enrique Belda <Enrique.Belda@bmsgroup.com>
Asunto: S#2026000358# REF CIA V58534741 CONFIRMO APERTURA AL ASEG. -= C SIERRA PELADA 24 3B 41013 SEVILLA

 

Buenos d=EDas M Mar

 

Hemos procedido a comunicar el siniestro a la compa= =F1=EDa de seguros MAPFRE, se ha solicitado que intervenga los reparadores, quienes lla= mar=E1n previamente para coordinar cita y localizar origen de los da=F1os a= vuestros inquilinos, es importante disponer del tel=E9fono del 2=BAB puest= o que los reparadores tambi=E9n tendr=E1n que acceder a su piso. La referencia asignada por la compa=F1=EDa es la= V58534741

 

IMPORTANTE: Para futuras comunicaciones de siniestro pueden realizarlo de manera= telef=F3nica en el 954 286 216 Opci=F3n 2. Nuestro horario de atenci=F3n a= l cliente es de L a J de 8:00AM a 17.30PM y los viernes de 8.30 a 14:00PM, o bien por este medio al correo gen=E9ric= o del Departamento de Siniestros (sinies= tros@bmsgroup.com), a fin de que el Manager del Departamento pueda asignar el caso al trami= tador correspondiente.

 

Saludos

 

 

Mayte Iglesias

Claims Handler

 

Directo:          &n= bsp;  +34 954 286 216 ( Ext. 330)

Email:     &= nbsp;           Mayte.Iglesias@bmsg= roup.com

3D"cid190*image001.jpg@01D98328.1991B410"

BMS Mediaci=F3n Iberia Corredur=EDa de Seguros y Reaseguros, S.L.U.

Avenida de la Palmera 29, 41013 - Sevilla

T: +34 954 286 216  www.bmsgroup.com

 <= /o:p>

 

This emai= l and any attachment is confidential and may contain copyright and/or legal= ly privileged information. It may be read, copied and used only by the intended recipient. If you are not the intended recip= ient, you are hereby notified that any dissemination, distribution or copyi= ng of this communication is strictly prohibited. If you received this e-mai= l by accident, please notify the sender immediately and destroy this e-mail, any attachment and all copies.= Security and reliability of e-mail is not guaranteed. In addition, no liab= ility or responsibility is accepted for viruses and it is your responsibili= ty to scan any attachments. Please note that for business purposes, outgoing and incoming emails from and to = the company are monitored and recorded.

 

BMS Group= Ltd is authorised and regulated by the Financial Conduct Authority (No. 30= 9686)Registered in England at One America Square, London, EC3N 2LS (No. 1479949) Accredited Lloyd's Broker.

 

BMS Media= cion Iberia Correduria de Seguros y Reaseguros, S.L.U. [BMS Iberia] is auth= orised by the Direccion General de Seguros y Fondos de Pensiones (DGS), registration number B88053186. BMS Iberia’s UK b= ranch (BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. UK b= ranch) of One America Square, London EC3N 2LS is Authorised and Regulated b= y the Financial Conduct Authority, FRN 979196. Registered in England at One America Square, London, EC3N 2LS (No.= FC035750) Accredited Lloyd's Broker

 

BankServe= , BankServe Insurance Services, BMS Fac, BMS Global Risks, BMS Harris &= Dixon Marine, BMS Re, and BMS Energy are trading names of BMS Group Ltd and BMS Mediacion Iberia, Correduria De Seguros Y R= easeguros S.L.U. UK Branch.

 

For infor= mation about how BMS may process your personal information in connection wi= th its insurance related activities please read the Insurance Market Data Handling section, available at http://www.bmsgrou= p.com/data-privacy

For more = information about the BMS Group please visit = www.bmsgroup.com

 


P Please cons= ider the environment before printing this e-mail.=

This emai= l and any attachment is confidential and may contain copyright and/or legal= ly privileged information. It may be read, copied and used only by the intended recipient. If you are not the intended recip= ient, you are hereby notified that any dissemination, distribution or copyi= ng of this communication is strictly prohibited. If you received this e-mai= l by accident, please notify the sender immediately and destroy this e-mail, any attachment and all copies.= Security and reliability of e-mail is not guaranteed. In addition, no liab= ility or responsibility is accepted for viruses and it is your responsibili= ty to scan any attachments. Please note that for business purposes, outgoing and incoming emails from and to = the company are monitored and recorded.

 

BMS Group= Ltd is authorised and regulated by the Financial Conduct Authority (No. 30= 9686)Registered in England at One America Square, London, EC3N 2LS (No. 1479949) Accredited Lloyd's Broker.

 

BMS Media= cion Iberia Correduria de Seguros y Reaseguros, S.L.U. [BMS Iberia] is auth= orised by the Direccion General de Seguros y Fondos de Pensiones (DGS), registration number B88053186. BMS Iberia’s UK b= ranch (BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. UK b= ranch) of One America Square, London EC3N 2LS is Authorised and Regulated b= y the Financial Conduct Authority, FRN 979196. Registered in England at One America Square, London, EC3N 2LS (No.= FC035750) Accredited Lloyd's Broker

 

BankServe= , BankServe Insurance Services, BMS Fac, BMS Global Risks, BMS Harris &= Dixon Marine, BMS Re, and BMS Energy are trading names of BMS Group Ltd and BMS Mediacion Iberia, Correduria De Seguros Y R= easeguros S.L.U. UK Branch.

 

For infor= mation about how BMS may process your personal information in connection wi= th its insurance related activities please read the Insurance Market Data Handling section, available at http://www.bmsgrou= p.com/data-privacy

For more = information about the BMS Group please visit = www.bmsgroup.com

 


P Please cons= ider the environment before printing this e-mail.=

This emai= l and any attachment is confidential and may contain copyright and/or legal= ly privileged information. It may be read, copied and used only by the intended recipient. If you are not the intended recip= ient, you are hereby notified that any dissemination, distribution or copyi= ng of this communication is strictly prohibited. If you received this e-mai= l by accident, please notify the sender immediately and destroy this e-mail, any attachment and all copies.= Security and reliability of e-mail is not guaranteed. In addition, no liab= ility or responsibility is accepted for viruses and it is your responsibili= ty to scan any attachments. Please note that for business purposes, outgoing and incoming emails from and to = the company are monitored and recorded.

 

BMS Group= Ltd is authorised and regulated by the Financial Conduct Authority (No. 30= 9686)Registered in England at One America Square, London, EC3N 2LS (No. 1479949) Accredited Lloyd's Broker.

 

BMS Media= cion Iberia Correduria de Seguros y Reaseguros, S.L.U. [BMS Iberia] is auth= orised by the Direccion General de Seguros y Fondos de Pensiones (DGS), registration number B88053186. BMS Iberia’s UK b= ranch (BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. UK b= ranch) of One America Square, London EC3N 2LS is Authorised and Regulated b= y the Financial Conduct Authority, FRN 979196. Registered in England at One America Square, London, EC3N 2LS (No.= FC035750) Accredited Lloyd's Broker

 

BankServe= , BankServe Insurance Services, BMS Fac, BMS Global Risks, BMS Harris &= Dixon Marine, BMS Re, and BMS Energy are trading names of BMS Group Ltd and BMS Mediacion Iberia, Correduria De Seguros Y R= easeguros S.L.U. UK Branch.

 

For infor= mation about how BMS may process your personal information in connection wi= th its insurance related activities please read the Insurance Market Data Handling section, available at http://www.bmsgrou= p.com/data-privacy

For more = information about the BMS Group please visit = www.bmsgroup.com

 


P Please cons= ider the environment before printing this e-mail.=

This emai= l and any attachment is confidential and may contain copyright and/or legal= ly privileged information. It may be read, copied and used only by the intended recipient. If you are not the intended recip= ient, you are hereby notified that any dissemination, distribution or copyi= ng of this communication is strictly prohibited. If you received this e-mai= l by accident, please notify the sender immediately and destroy this e-mail, any attachment and all copies.= Security and reliability of e-mail is not guaranteed. In addition, no liab= ility or responsibility is accepted for viruses and it is your responsibili= ty to scan any attachments. Please note that for business purposes, outgoing and incoming emails from and to = the company are monitored and recorded.

 

BMS Group= Ltd is authorised and regulated by the Financial Conduct Authority (No. 30= 9686)Registered in England at One America Square, London, EC3N 2LS (No. 1479949) Accredited Lloyd's Broker.

 

BMS Media= cion Iberia Correduria de Seguros y Reaseguros, S.L.U. [BMS Iberia] is auth= orised by the Direccion General de Seguros y Fondos de Pensiones (DGS), registration number B88053186. BMS Iberia’s UK b= ranch (BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. UK b= ranch) of One America Square, London EC3N 2LS is Authorised and Regulated b= y the Financial Conduct Authority, FRN 979196. Registered in England at One America Square, London, EC3N 2LS (No.= FC035750) Accredited Lloyd's Broker

 

BankServe= , BankServe Insurance Services, BMS Fac, BMS Global Risks, BMS Harris &= Dixon Marine, BMS Re, and BMS Energy are trading names of BMS Group Ltd and BMS Mediacion Iberia, Correduria De Seguros Y R= easeguros S.L.U. UK Branch.

 

For infor= mation about how BMS may process your personal information in connection wi= th its insurance related activities please read the Insurance Market Data Handling section, available at http://www.bmsgrou= p.com/data-privacy

For more = information about the BMS Group please visit = www.bmsgroup.com

 


P Please cons= ider the environment before printing this e-mail.=

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