Subject: RE: S#2025002573# - REF. CIA 0287064745 AAL ASEGURADO CIA DA ORNDE DE INTERVENCION A EMPRESA REPARADORA
From: Mayte Iglesias <[email-masked]>
To: Jose Ramón Vaca Salas <[email-masked]>
Cc: Enrique Belda <[email-masked]>
Date: Tue, 25 Nov 2025 07:01:44 +0000

Buenos días, José Ramón:
Ante todo, quería pedirle disculpas. Mis compañeros me informaron de sus dos llamadas, pero me fue imposible devolvérselas debido a la alta demanda de llamadas que recibir ayer.

Le informo de que, por fin, la CIA ha dado aviso a empresa reparadora tras recibir las instrucciones por parte del perito. Han de ponerse en contacto con usted para coordinar la cita. Por nuestra parte ya hemos avisado que se trata de una vivienda de temporada y que han de avisarle con tiempo

Saludos

Mayte Iglesias
Claims Handler

Directo:             +34 954 286 216 ( Ext. 330)
Email:                 [email-masked]<mailto:[email-masked]>

[[email-masked]]
BMS Mediación Iberia Correduría de Seguros y Reaseguros, S.L.U.
Avenida de la Palmera 29, 41013 - Sevilla
T: +34 954 286 216  www.bmsgroup.com<http://www.bmsgroup.com/>

De: Jose Ramón Vaca Salas <[email-masked]>
Enviado el: martes, 25 de noviembre de 2025 7:07
Para: Mayte Iglesias <[email-masked]>
Asunto: Re: S#2025002573# - REF. CIA 0287064745 ASEG. CONFIRMA FECHA REPARACIÓN DE ORIGEN

Email originated externally.

________________________________
Hola Mayte,tras varios intentos infructuosos de poder hablar con vd.via telefonica,le ruego me informe de la situacion actual,del siniestro de mi casa del Puerto de Santa Maria.
Muchas gracias y mi mas atento saludo

El jue, 23 oct 2025 8:23, Mayte Iglesias <[email-masked]<mailto:[email-masked]>> escribió:
Buenos días José Ramói
Muchas gracias, quedamos a la espera de recibir la factura
Saludos

Mayte Iglesias
Claims Handler

Directo:             +34 954 286 216 ( Ext. 330)
Email:                 [email-masked]<mailto:[email-masked]>

[[email-masked]]
BMS Mediación Iberia Correduría de Seguros y Reaseguros, S.L.U.
Avenida de la Palmera 29, 41013 - Sevilla
T: +34 954 286 216  www.bmsgroup.com<https://url.uk.m.mimecastprotect.com/s/0s0OCMQl4UOk2M1HJiBC88h3r?domain=bmsgroup.com>

De: Jose Ramón Vaca Salas <[email-masked]<mailto:[email-masked]>>
Enviado el: jueves, 23 de octubre de 2025 7:29
Para: Mayte Iglesias <[email-masked]<mailto:[email-masked]>>
Asunto: Re: S#2025002573# - REF. CIA 0287064745 A ASEG. LA CIA NO DA POR VALIDA LA REPARACIÓN DE ORIGEN

Email originated externally.

________________________________
El lunes 27,iran a realizar las oportunas reparaciones
Saludos

El mié, 15 oct 2025 13:49, Mayte Iglesias <[email-masked]<mailto:[email-masked]>> escribió:
Buenos dias José Ramón

Conforme a lo comentado de manera telefónica, la CIA remitió las fotos al perito, éste no autoriza el atender los daños por agua, debido a que considera que el origen no está reparador. Le transcribo textualmente los comentarios

“En la peritación indicamos a asegurado que debía reparar el recibido de las tejas deteriorado. En las fotografías aportadas posteriores a la reparación no se ha corregido correctamente el tejado. Tejadista particular debe corregir de forma correcta la zona previa limpieza, impermeabilizando las zonas deterioradas aplicando nuevo recibido de mortero de cemento agrietado con posterior imprimación de pintura impermeabilizante tipo policaucho. No se ha reparado el origen de forma correcta.”

En este sentido, y como ya le sugerimos en su momento, le recomendamos que aporte la correspondiente factura de reparación que justifique el arreglo del tejado.
Esto es especialmente importante teniendo en cuenta que, según nos informó en su día, dicha reparación fue realizada por un manitas particular de su confianza, por lo que es necesario acreditar documentalmente la intervención efectuada.

Quedamos a la espera de recibir lo solicitado
Gracias

Mayte Iglesias
Claims Handler

Directo:             +34 954 286 216 ( Ext. 330)
Email:                 [email-masked]<mailto:[email-masked]>

[[email-masked]]
BMS Mediación Iberia Correduría de Seguros y Reaseguros, S.L.U.
Avenida de la Palmera 29, 41013 - Sevilla
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BMS Group Ltd is authorised and regulated by the Financial Conduct Authority (No. 309686)Registered in England at One America Square, London, EC3N 2LS (No. 1479949) Accredited Lloyd's Broker.

BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. [BMS Iberia] is authorised by the Direccion General de Seguros y Fondos de Pensiones (DGS), registration number B88053186. BMS Iberia’s UK branch (BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. UK branch) of One America Square, London EC3N 2LS is Authorised and Regulated by the Financial Conduct Authority, FRN 979196. Registered in England at One America Square, London, EC3N 2LS (No. FC035750) Accredited Lloyd's Broker

BankServe, BankServe Insurance Services, BMS Fac, BMS Global Risks, BMS Harris & Dixon Marine, BMS Re, and BMS Energy are trading names of BMS Group Ltd and BMS Mediacion Iberia, Correduria De Seguros Y Reaseguros S.L.U. UK Branch.

For information about how BMS may process your personal information in connection with its insurance related activities please read the Insurance Market Data Handling section, available at http://www.bmsgroup.com/data-privacy<https://url.uk.m.mimecastprotect.com/s/aFZmCL8k4sjwkyrFqhnCyQhPa?domain=bmsgroup.com>
For more information about the BMS Group please visit www.bmsgroup.com<https://url.uk.m.mimecastprotect.com/s/0s0OCMQl4UOk2M1HJiBC88h3r?domain=bmsgroup.com/>

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