Subject: RE: S#2024004372# - REF CIA 9703806603 ASEGURADO REHUSA OFERTA ACEPTA SOLO REPARACION
From: Mayte Iglesias <[email-masked]>
To: Rocío Montoto <[email-masked]>
Cc: Enrique Belda <[email-masked]>
Date: Mon, 10 Nov 2025 16:12:47 +0000

Gracias Rocio, procedemos a informar a AXA
Saludos

Mayte Iglesias
Claims Handler

Directo:             +34 954 286 216 ( Ext. 330)
Email:                 [email-masked]<mailto:[email-masked]>

[[email-masked]]
BMS Mediación Iberia Correduría de Seguros y Reaseguros, S.L.U.
Avenida de la Palmera 29, 41013 - Sevilla
T: +34 954 286 216  www.bmsgroup.com<http://www.bmsgroup.com/>

De: Rocío Montoto <[email-masked]>
Enviado el: lunes, 10 de noviembre de 2025 17:09
Para: Mayte Iglesias <[email-masked]>
CC: Enrique Belda <[email-masked]>
Asunto: Re: S#2024004372# - REF CIA 9703806603 INFO AL ASEGURADO SOBRE REPARACIÓN CITA CONCERTADA PDTE. OK OFERTA

Email originated externally.

________________________________
Hola,
El papel no hace falta si dejan la pared bien, así no me subís la póliza , jejeje

Gracias

Rocío Montoto Coello de Portugal
Tlf: 627 58 48 18

El El lun, 10 nov 2025 a las 17:06, Mayte Iglesias <[email-masked]<mailto:[email-masked]>> escribió:
Buenas tardes Rocio

Tenemos constancia que los reparadores tienen cita confirmada con usted para mañana 11.11 a las 11 AM. Quedaría pendiente que nos de su OK con que se le abonen los 820 € correspondientes al papel

Quedo atenta a comentarios
Gracias

Mayte Iglesias
Claims Handler

Directo:             +34 954 286 216 ( Ext. 330)
Email:                 [email-masked]<mailto:[email-masked]>

BMS Mediación Iberia Correduría de Seguros y Reaseguros, S.L.U.
Avenida de la Palmera 29, 41013 - Sevilla<https://url.uk.m.mimecastprotect.com/s/B3g3CnrqKuj8QVNF9fACJBSwf?domain=google.com>
T: +34 954 286 216  www.bmsgroup.com<https://url.uk.m.mimecastprotect.com/s/s12GCqY0NflqGvjIEs3CEx2Tu?domain=bmsgroup.com>

De: Mayte Iglesias <[email-masked]<mailto:[email-masked]>>
Enviado el: viernes, 24 de octubre de 2025 13:09
Para: Rocío Montoto <[email-masked]<mailto:[email-masked]>>
CC: Enrique Belda <[email-masked]<mailto:[email-masked]>>
Asunto: RE: S#2024004372# - REF CIA 9703806603 INFO AL ASEGURADO SOBRE REPARACIÓN Y OFERTA

Buenas tardes Rocio

En nuestro correo anterior le detallamos que REYMA SUR se hará cargo del saneamiento de las paredes.
Asimismo, le reenviamos nuevamente la carta de AXA, en la que solicitamos nos confirme si está de acuerdo con que se le abonen los 820 € correspondientes al papel.

En resumen, por un lado, hemos seguido su petición para que el saneamiento de las paredes sea asumido por la compañía, y por otro, se mantiene la oferta de 820 € por el papel.

Saludos

Mayte Iglesias
Claims Handler

Directo:             +34 954 286 216 ( Ext. 330)
Email:                 [email-masked]<mailto:[email-masked]>

BMS Mediación Iberia Correduría de Seguros y Reaseguros, S.L.U.
Avenida de la Palmera 29, 41013 - Sevilla<https://url.uk.m.mimecastprotect.com/s/B3g3CnrqKuj8QVNF9fACJBSwf?domain=google.com>
T: +34 954 286 216  www.bmsgroup.com<https://url.uk.m.mimecastprotect.com/s/s12GCqY0NflqGvjIEs3CEx2Tu?domain=bmsgroup.com/>

De: Rocío Montoto <[email-masked]<mailto:[email-masked]>>
Enviado el: viernes, 24 de octubre de 2025 12:40
Para: Mayte Iglesias <[email-masked]<mailto:[email-masked]>>
CC: Enrique Belda <[email-masked]<mailto:[email-masked]>>
Asunto: Re: S#2024004372# - REF CIA 9703806603 INFO AL ASEGURADO SOBRE REPARACIÓN Y OFERTA

Email originated externally.

________________________________
Buenas tardes,

Estoy reunida perdona.
Según carta adjunta se vuelve a hablar del papel y el correo de saneamiento de la pared. Por otro lado decirte que las paredes afectadas son dos del baño y una del salón, la humedad hace esquina en el baño.

Gracias

Rocío Montoto Coello de Portugal
Tlf: 627 58 48 18

El El vie, 24 oct 2025 a las 12:34, Mayte Iglesias <[email-masked]<mailto:[email-masked]>> escribió:
Buenas tardes Rocio

He tratado de localizarle de manera telefónica, pero no me ha sido posible el establecer el contacto. El motivo de mi llamada es con relación al siniestro de referencia. Le informo que la empresa REYMA SUR se pondrá en contacto con usted con el fin de coordinar cita para el saneamiento de la pared del baño. Por otro lado quedamos a la espera que nos de su conformidad a la oferta según carta adjunta

Saludos

Mayte Iglesias
Claims Handler

Directo:             +34 954 286 216 ( Ext. 330)
Email:                 [email-masked]<mailto:[email-masked]>

BMS Mediación Iberia Correduría de Seguros y Reaseguros, S.L.U.
Avenida de la Palmera 29, 41013 - Sevilla<https://url.uk.m.mimecastprotect.com/s/B3g3CnrqKuj8QVNF9fACJBSwf?domain=google.com>
T: +34 954 286 216  www.bmsgroup.com<https://url.uk.m.mimecastprotect.com/s/s12GCqY0NflqGvjIEs3CEx2Tu?domain=bmsgroup.com>

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BMS Group Ltd is authorised and regulated by the Financial Conduct Authority (No. 309686)Registered in England at One America Square, London, EC3N 2LS (No. 1479949) Accredited Lloyd's Broker.

BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. [BMS Iberia] is authorised by the Direccion General de Seguros y Fondos de Pensiones (DGS), registration number B88053186. BMS Iberia’s UK branch (BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. UK branch) of One America Square, London EC3N 2LS is Authorised and Regulated by the Financial Conduct Authority, FRN 979196. Registered in England at One America Square, London, EC3N 2LS (No. FC035750) Accredited Lloyd's Broker

BankServe, BankServe Insurance Services, BMS Fac, BMS Global Risks, BMS Harris & Dixon Marine, BMS Re, and BMS Energy are trading names of BMS Group Ltd and BMS Mediacion Iberia, Correduria De Seguros Y Reaseguros S.L.U. UK Branch.

For information about how BMS may process your personal information in connection with its insurance related activities please read the Insurance Market Data Handling section, available at http://www.bmsgroup.com/data-privacy<https://url.uk.m.mimecastprotect.com/s/ekRWCpQvMUKYPZ3SYiyCGpaSW?domain=bmsgroup.com>
For more information about the BMS Group please visit www.bmsgroup.com<https://url.uk.m.mimecastprotect.com/s/s12GCqY0NflqGvjIEs3CEx2Tu?domain=bmsgroup.com/>

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