Subject: RE: s#2025001816# - Ref. CIA V38508831 CARTA MAPFRE
From: Mayte Iglesias <[email-masked]>
To: Macarena Rodríguez Suárez <[email-masked]>, Carlos <[email-masked]>
Cc: Santiago Romero <[email-masked]>
Date: Fri, 13 Jun 2025 11:12:42 +0000

NO es posible puesto que es una carta, de todas formas no hay problema alguno en que les facilite una copia de la carta, y en caso que no esté de acuerdo con la decisión de vuestra CIA puede reclamar a través de la suya. Si precisa hablar conmigo no hay problema en que les facilites mis datos, en mi pie de firme viene detallado

Saludos

Mayte Iglesias
Claims Handler

Directo:             +34 954 286 216 ( Ext. 330)
Email:                 [email-masked]<mailto:[email-masked]>

[[email-masked]]
BMS Mediación Iberia Correduría de Seguros y Reaseguros, S.L.U.
Avenida de la Palmera 29, 41013 - Sevilla
T: +34 954 286 216  www.bmsgroup.com<http://www.bmsgroup.com/>

De: Macarena Rodríguez Suárez <[email-masked]>
Enviado el: viernes, 13 de junio de 2025 13:00
Para: Mayte Iglesias <[email-masked]>; Carlos <[email-masked]>
CC: Santiago Romero <[email-masked]>
Asunto: Re: s#2025001816# - Ref. CIA V38508831 CARTA MAPFRE

Email originated externally.

________________________________
Hola de nuevo, Mayte

¿Y no podría especificarse eso en el informe?

Son vecinos complicados y lo que me nos quiero son problemas.

Gracias de nuevo y un saludo,
Macarena Rodríguez

Enviado desde Outlook para Android<https://url.uk.m.mimecastprotect.com/s/-rAHC6RqZF3glE2Fpfph5YlWb?domain=aka.ms>
________________________________
From: Mayte Iglesias <[email-masked]<mailto:[email-masked]>>
Sent: Friday, June 13, 2025 12:15:09 PM
To: Macarena Rodríguez Suárez <[email-masked]<mailto:[email-masked]>>; Carlos <[email-masked]<mailto:[email-masked]>>
Cc: Santiago Romero <[email-masked]<mailto:[email-masked]>>
Subject: RE: s#2025001816# - Ref. CIA V38508831 CARTA MAPFRE

Buenos dias Macarena

Efectivamente, en la carta emitida por Mapfre indica que la causa del daño en vivienda inferior es la condensación, es importante aclarar que este tipo de daños no se considera atribuible a usted como asegurado, sino que se trata de un fenómeno que suele deberse a condiciones ambientales o constructivas, ajenas al uso o mantenimiento habitual por parte vuestra.

Quedamos a su disposición para cualquier duda o aclaración

Saludos

Mayte Iglesias

Claims Handler

Directo:             +34 954 286 216 ( Ext. 330)

Email:                 [email-masked]<mailto:[email-masked]>

[[email-masked]]

BMS Mediación Iberia Correduría de Seguros y Reaseguros, S.L.U.

Avenida de la Palmera 29, 41013 - Sevilla

T: +34 954 286 216  www.bmsgroup.com<https://url.uk.m.mimecastprotect.com/s/ger1C86v4cJA8lVi2iOhyshaX?domain=bmsgroup.com/>

De: Macarena Rodríguez Suárez <[email-masked]<mailto:[email-masked]>>
Enviado el: viernes, 13 de junio de 2025 11:52
Para: Mayte Iglesias <[email-masked]<mailto:[email-masked]>>; Carlos <[email-masked]<mailto:[email-masked]>>
CC: Santiago Romero <[email-masked]<mailto:[email-masked]>>
Asunto: Re: s#2025001816# - Ref. CIA V38508831 CARTA MAPFRE

Email originated externally.

________________________________

Buenos días Mayte,

El informe indica que la póliza no cubre la reparación, no que la culpa no sea nuestra. Creo que el matiz es bastante importante.

¿Con otro tipo de póliza tendríamos que cubrir nosotros los gastos de la reparación debido a ese motivo?

Quedo a la espera de respuesta.

Gracias de antemano y un saludo,

Macarena Rodríguez

Enviado desde Outlook para Android<https://url.uk.m.mimecastprotect.com/s/-rAHC6RqZF3glE2Fpfph5YlWb?domain=aka.ms>

________________________________

From: Mayte Iglesias <[email-masked]<mailto:[email-masked]>>
Sent: Friday, June 13, 2025 11:30:41 AM
To: Macarena Rodríguez Suárez <[email-masked]<mailto:[email-masked]>>; Carlos <[email-masked]<mailto:[email-masked]>>
Cc: Santiago Romero <[email-masked]<mailto:[email-masked]>>
Subject: s#2025001816# - Ref. CIA V38508831 CARTA MAPFRE

Buenos dias, Juan Carlos

De acuerdo a nuestra conversación telefónica, adjuntamos carta informativa de Mapfre donde confirma que los daños ocasionados a su vecino no son de origen de vuestra vivienda, sino son producto de la condensación. Por tanto la CIA no se hace cargo de los daños ocasionados

Saludos

Mayte Iglesias

Claims Handler

Directo:             +34 954 286 216 ( Ext. 330)

Email:                 [email-masked]<mailto:[email-masked]>

[[email-masked]]

BMS Mediación Iberia Correduría de Seguros y Reaseguros, S.L.U.

Avenida de la Palmera 29, 41013 - Sevilla

T: +34 954 286 216  www.bmsgroup.com<https://url.uk.m.mimecastprotect.com/s/ger1C86v4cJA8lVi2iOhyshaX?domain=bmsgroup.com/>

This email and any attachment is confidential and may contain copyright and/or legally privileged information. It may be read, copied and used only by the intended recipient. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you received this e-mail by accident, please notify the sender immediately and destroy this e-mail, any attachment and all copies. Security and reliability of e-mail is not guaranteed. In addition, no liability or responsibility is accepted for viruses and it is your responsibility to scan any attachments. Please note that for business purposes, outgoing and incoming emails from and to the company are monitored and recorded.

BMS Group Ltd is authorised and regulated by the Financial Conduct Authority (No. 309686)Registered in England at One America Square, London, EC3N 2LS (No. 1479949) Accredited Lloyd's Broker.

BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. [BMS Iberia] is authorised by the Direccion General de Seguros y Fondos de Pensiones (DGS), registration number B88053186. BMS Iberia's UK branch (BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. UK branch) of One America Square, London EC3N 2LS is Authorised and Regulated by the Financial Conduct Authority, FRN 979196. Registered in England at One America Square, London, EC3N 2LS (No. FC035750) Accredited Lloyd's Broker

BankServe, BankServe Insurance Services, BMS Fac, BMS Global Risks, BMS Harris & Dixon Marine, BMS Re, and BMS Energy are trading names of BMS Group Ltd and BMS Mediacion Iberia, Correduria De Seguros Y Reaseguros S.L.U. UK Branch.

For information about how BMS may process your personal information in connection with its insurance related activities please read the Insurance Market Data Handling section, available at http://www.bmsgroup.com/data-privacy<https://url.uk.m.mimecastprotect.com/s/h-uIC9Qw4UZ6VvysOsvhqXiFh?domain=bmsgroup.com>

For more information about the BMS Group please visit www.bmsgroup.com<https://url.uk.m.mimecastprotect.com/s/ger1C86v4cJA8lVi2iOhyshaX?domain=bmsgroup.com/>

P Please consider the environment before printing this e-mail.
This email and any attachment is confidential and may contain copyright and/or legally privileged information. It may be read, copied and used only by the intended recipient. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you received this e-mail by accident, please notify the sender immediately and destroy this e-mail, any attachment and all copies. Security and reliability of e-mail is not guaranteed. In addition, no liability or responsibility is accepted for viruses and it is your responsibility to scan any attachments. Please note that for business purposes, outgoing and incoming emails from and to the company are monitored and recorded.

BMS Group Ltd is authorised and regulated by the Financial Conduct Authority (No. 309686)Registered in England at One America Square, London, EC3N 2LS (No. 1479949) Accredited Lloyd's Broker.

BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. [BMS Iberia] is authorised by the Direccion General de Seguros y Fondos de Pensiones (DGS), registration number B88053186. BMS Iberia's UK branch (BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. UK branch) of One America Square, London EC3N 2LS is Authorised and Regulated by the Financial Conduct Authority, FRN 979196. Registered in England at One America Square, London, EC3N 2LS (No. FC035750) Accredited Lloyd's Broker

BankServe, BankServe Insurance Services, BMS Fac, BMS Global Risks, BMS Harris & Dixon Marine, BMS Re, and BMS Energy are trading names of BMS Group Ltd and BMS Mediacion Iberia, Correduria De Seguros Y Reaseguros S.L.U. UK Branch.

For information about how BMS may process your personal information in connection with its insurance related activities please read the Insurance Market Data Handling section, available at http://www.bmsgroup.com/data-privacy<https://url.uk.m.mimecastprotect.com/s/h-uIC9Qw4UZ6VvysOsvhqXiFh?domain=bmsgroup.com>
For more information about the BMS Group please visit www.bmsgroup.com<https://url.uk.m.mimecastprotect.com/s/ger1C86v4cJA8lVi2iOhyshaX?domain=bmsgroup.com/>

P Please consider the environment before printing this e-mail.