Subject: RE: s#2025002126# - Ref. CIA 651433314 RE: Apagón - congelador se ha ido
From: Mayte Iglesias <[email-masked]>
To: Didacta 2000 <[email-masked]>
Cc: Enrique Belda <[email-masked]>
Date: Mon, 19 May 2025 14:35:30 +0000

Buenas tardes

Entendemos perfectamente la urgencia de su solicitud y lamentamos los inconvenientes que esta situación pueda estar ocasionándole. En cuanto al proceso, le comento que actualmente se está gestionando con el departamento de siniestros, y estamos haciendo lo posible por agilizarlo.

Agradezco mucho su comprensión y quedo atenta a cualquier otra consulta.
Saludos cordiales,

Mayte Iglesias
Claims Handler

Directo:             +34 954 286 216 ( Ext. 330)
Email:                 [email-masked]<mailto:[email-masked]>

[[email-masked]]
BMS Mediación Iberia Correduría de Seguros y Reaseguros, S.L.U.
Avenida de la Palmera 29, 41013 - Sevilla
T: +34 954 286 216  www.bmsgroup.com<http://www.bmsgroup.com/>

De: Didacta 2000 <[email-masked]>
Enviado el: lunes, 19 de mayo de 2025 14:06
Para: Mayte Iglesias <[email-masked]>
CC: Enrique Belda <[email-masked]>
Asunto: Re: s#2025002126# - Ref. CIA 651433314 RE: Apagón - congelador se ha ido

Email originated externally.

________________________________
Buenas tardes Mayte .

Gracias por su correo .

Le agradecería me concretara más sobre cuándo voy a tener una solución , desconozco el proceso interno y tiempos que manejan con el aliciente de que me urge por necesitar de ese congelador .

Muchas gracias anticipadas .

Saludos y buen día

José Miguel García

Enviado desde mi iPhone

El 19 may 2025, a las 10:12, Mayte Iglesias <[email-masked]<mailto:[email-masked]>> escribió:

Buenos dias, José Miguel

Con relación al expediente de referencia nos encontramos realizando gestiones adicionales con la compañía a fin de esclarecer ciertos aspectos relacionados con su siniestro. Este proceso es parte del procedimiento habitual y tiene como objetivo asegurar que todos los antecedentes sean debidamente considerados.

Saludos

Mayte Iglesias
Claims Handler

Directo:             +34 954 286 216 ( Ext. 330)
Email:                 [email-masked]<mailto:[email-masked]>
BMS Mediación Iberia Correduría de Seguros y Reaseguros, S.L.U.
Avenida de la Palmera 29, 41013 - Sevilla
T: +34 954 286 216  www.bmsgroup.com<https://url.uk.m.mimecastprotect.com/s/FSzfC59pYun4LNxuzf3fkEz-5?domain=bmsgroup.com>

De: Didacta 2000 <[email-masked]<mailto:[email-masked]>>
Enviado el: lunes, 19 de mayo de 2025 8:18
Para: Mayte Iglesias <[email-masked]<mailto:[email-masked]>>
Asunto: Re: s#2025002126# - Ref. CIA 651433314 RE: Apagón - congelador se ha ido

Email originated externally.

________________________________
Buenos días Mayte .

Hace ya 1 semana que vino el perito , ¿ sabemos algo ?,
tengo que solucionar rápido porque necesito el congelador a pesar de tener un pequeño arcón congelador .

Gracias de antemano por la respuesta

Saludos y buen día

José Miguel García

El 12 may 2025, a las 10:39, Mayte Iglesias <[email-masked]<mailto:[email-masked]>> escribió:

Gracias José Miguel, hemos enviado la documentación al perito para su análisis
Saludos

Mayte Iglesias
Claims Handler

Directo:             +34 954 286 216 ( Ext. 330)
Email:                 [email-masked]<mailto:[email-masked]>
BMS Mediación Iberia Correduría de Seguros y Reaseguros, S.L.U.
Avenida de la Palmera 29, 41013 - Sevilla
T: +34 954 286 216  www.bmsgroup.com<https://url.uk.m.mimecastprotect.com/s/FSzfC59pYun4LNxuzf3fkEz-5?domain=bmsgroup.com>

De: Didacta 2000 <[email-masked]<mailto:[email-masked]>>
Enviado el: viernes, 9 de mayo de 2025 15:49
Para: Mayte Iglesias <[email-masked]<mailto:[email-masked]>>
Asunto: RE: s#2025002126# - Ref. CIA 651433314 RE: Apagón - congelador se ha ido

Email originated externally.

________________________________

Buenas tardes Mayte :

Adjunto pto y factura del técnico de Miele además de una oferta con dto si les compro uno nuevo .

El perito tiene factura luz , foto modelo frigorífico , pto e informe del técnico .

Quedo a la espera de vuestras noticias

José Miguel García

Enviado desde mi iPhone

Inicio del mensaje reenviado:
De: [email-masked]<mailto:[email-masked]>
Fecha: 9 de mayo de 2025, 13:10:27 CEST
Para: [email-masked]<mailto:[email-masked]>
Asunto: Miele, S.A.U.- Informe de servicio

[https://www4.miele.de/images/images/formpic___ESES0001.jpg]<https://url.uk.m.mimecastprotect.com/s/oQgjC6RqZF38Yw1h6hzf5G6R7?domain=miele.es>
Miele, S.A.U.- Informe de servicio CES00087TY
________________________________
Estimado/a Sr./Sra García Alvir,

Según solicitud durante la visita de nuestro técnico, adjunto le remitimos el documento de informe de servicio generado durante la visita.

Quedamos a su disposición en el teléfono 916 232 000 para cualquier duda que pueda surgir al respecto.

Atentamente,

Miele, S.A.U.
[Tienda Online]<https://url.uk.m.mimecastprotect.com/s/ERquC7Lr4uPo17QSBilfoOTMT?domain=miele.es>
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BMS Group Ltd is authorised and regulated by the Financial Conduct Authority (No. 309686)Registered in England at One America Square, London, EC3N 2LS (No. 1479949) Accredited Lloyd's Broker.

BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. [BMS Iberia] is authorised by the Direccion General de Seguros y Fondos de Pensiones (DGS), registration number B88053186. BMS Iberia’s UK branch (BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. UK branch) of One America Square, London EC3N 2LS is Authorised and Regulated by the Financial Conduct Authority, FRN 979196. Registered in England at One America Square, London, EC3N 2LS (No. FC035750) Accredited Lloyd's Broker

BankServe, BankServe Insurance Services, BMS Fac, BMS Global Risks, BMS Harris & Dixon Marine, BMS Re, and BMS Energy are trading names of BMS Group Ltd and BMS Mediacion Iberia, Correduria De Seguros Y Reaseguros S.L.U. UK Branch.

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