Subject: RE: S#2024004372#-9703806603 Ppto. Papel
From: Mayte Iglesias <[email-masked]>
To: Rocío Montoto <[email-masked]>
Date: Mon, 7 Apr 2025 14:26:04 +0000

Buenas tardes, Rocio

No creas que tenemos olvidado tu siniestro, llevamos detrás del perito un tiempo a fin que realiza una ampliación del informe pericial.. En la tarde de hoy hemos llamado al perito para que por favor agilice este tema y no demore la resolución.

Sentimos las molestias ocasionadas
Saludos

Mayte Iglesias
Claims Handler

Directo:             +34 954 286 216 ( Ext. 330)
Email:                 [email-masked]<mailto:[email-masked]>

[[email-masked]]
BMS Mediación Iberia Correduría de Seguros y Reaseguros, S.L.U.
Avenida de la Palmera 29, 41013 - Sevilla
T: +34 954 286 216  www.bmsgroup.com<http://www.bmsgroup.com/>

De: Rocío Montoto <[email-masked]>
Enviado el: lunes, 7 de abril de 2025 15:58
Para: Mayte Iglesias <[email-masked]>
Asunto: Re: S#2024004372#-9703806603 Ppto. Papel

Email originated externally.

________________________________
Hola Mayte, buenas tardes
Salvo error no se nada de vosotros y este tema
Sigue abierto, y las paredes sin arreglar.
Llevamos desde que dimos el parte sin utilar el baño, duchándonos 6 en el mismo baño hasta que venga a hacer las reparaciones y poder utilizarlo.

Gracias quedamos a la espera

Rocío Montoto Coello de Portugal
Tlf: 627 58 48 18

El El vie, 31 ene 2025 a las 8:11, Mayte Iglesias <[email-masked]<mailto:[email-masked]>> escribió:
Buenos días, Rocio

Hemos solicitado a perito que revise el ppto. que nos has enviado y por otro lado solicitado que sean los reparadores de AXA los que te atiendan los daños en pared de salón y saneado de la pared del baño donde va el nuevo papel, debido a que en la propuesta de indemnización que te envió AXA, estaban incluidas estas dos partidas.

Te informaremos tan pronto recibamos respuesta
Saludos

Mayte Iglesias
Claims Handler

Directo:             +34 954 286 216 ( Ext. 330)
Email:                 [email-masked]<mailto:[email-masked]>

BMS Mediación Iberia Correduría de Seguros y Reaseguros, S.L.U.
Avenida de la Palmera 29, 41013 - Sevilla<https://url.uk.m.mimecastprotect.com/s/AoF8CKZj4Txo6V1TMfVc54ldz?domain=google.com>
T: +34 954 286 216  www.bmsgroup.com<https://url.uk.m.mimecastprotect.com/s/SzkaCXoz4S7QWw9txS1cWFMrc?domain=bmsgroup.com>

De: Rocío Montoto <[email-masked]<mailto:[email-masked]>>
Enviado el: jueves, 30 de enero de 2025 16:57
Para: Mayte Iglesias <[email-masked]<mailto:[email-masked]>>
Asunto: Re: S#2024004372#-9703806603 Ppto. Papel

Email originated externally.

________________________________
Hola, pero hay que hacer la pared. Hay que pintar el salón y arreglar la pared del baño?

Rocío Montoto Coello de Portugal
Tlf: 627 58 48 18

El El jue, 30 ene 2025 a las 12:38, Mayte Iglesias <[email-masked]<mailto:[email-masked]>> escribió:
Buenos días, Rocio

Hemos tratado de localizarte de manera telefónica, motivo por el cual queríamos dejar constancia de nuestra llamada por este medio. El motivo de esta es con relación al presupuesto que nos aporta. Vemos que el importe total del presupuesto IVA incluido es de 820€, pero le recuerdo que AXA le ofrecía 836€ según correo adjunto que le enviamos el 11.12.24, creemos que le compensa más aceptar la oferta de AXA, pues es ligeramente mayor. Si me da su conformidad, solicitamos a AXA que proceda al abono en su cuenta

Quedo al aguardo de comentarios
Gracias

Mayte Iglesias
Claims Handler

Directo:             +34 954 286 216 ( Ext. 330)
Email:                 [email-masked]<mailto:[email-masked]>

BMS Mediación Iberia Correduría de Seguros y Reaseguros, S.L.U.
Avenida de la Palmera 29, 41013 - Sevilla<https://url.uk.m.mimecastprotect.com/s/AoF8CKZj4Txo6V1TMfVc54ldz?domain=google.com>
T: +34 954 286 216  www.bmsgroup.com<https://url.uk.m.mimecastprotect.com/s/SzkaCXoz4S7QWw9txS1cWFMrc?domain=bmsgroup.com>

De: Rocío Montoto <[email-masked]<mailto:[email-masked]>>
Enviado el: jueves, 30 de enero de 2025 11:46
Para: Mayte Iglesias <[email-masked]<mailto:[email-masked]>>
Asunto: Fwd: Presupuesto 1-000344.pdf

Email originated externally.

________________________________
Buenos días Mayte,
Te adjunto presupuesto añadiendo la colocación por parte de la tienda. Me dicen que antes de colocar la pared tiene que estar perfecta, que sino no colocan.

Quedo a la espera,

Gracias

Rocío Montoto Coello de Portugal
Tlf: 627 58 48 18

---------- Mensaje reenviado ---------
De: <[email-masked]<mailto:[email-masked]>>
Fecha: El jue, 30 ene 2025 a las 11:44
Asunto: Presupuesto 1-000344.pdf
Para: <[email-masked]<mailto:[email-masked]>>

Adjunto el archivo de Presupuesto 1-000344.pdf
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BankServe, BankServe Insurance Services, BMS Fac, BMS Global Risks, BMS Harris & Dixon Marine, BMS Re, and BMS Energy are trading names of BMS Group Ltd and BMS Mediacion Iberia, Correduria De Seguros Y Reaseguros S.L.U. UK Branch.

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---------- Forwarded message ----------
From: Mayte Iglesias <[email-masked]<mailto:[email-masked]>>
To: "Rocío Montoto" <[email-masked]<mailto:[email-masked]>>
Cc:
Bcc:
Date: Wed, 11 Dec 2024 07:33:31 +0000
Subject: S#2024004372#-9703806603 INDEMNIZACIÓN
Buenos días Rocio

En esta ocasión la CIA de seguros no puede realizar mejoras o cambios de la estética de la estancia, es decir de ahí que el perito haya propuesto indemnización, con el fin que le dieran el uso más acertado para poner lo que desearan, pues el perito nos trasladó que su interés era eliminar el papel mural…… Rogamos nos informe si finalmente acepta esta indemnización; en caso que desee que le instalen el papel mural tendríamos que consultar con los reparadores si ellos pueden realizar o no ese trabajo….

Saludos

Mayte Iglesias
Claims Handler

Directo:             +34 954 286 216 ( Ext. 330)
Email:                 [email-masked]<mailto:[email-masked]>

[[email-masked]]
BMS Mediación Iberia Correduría de Seguros y Reaseguros, S.L.U.
Avenida de la Palmera 29, 41013 - Sevilla<https://url.uk.m.mimecastprotect.com/s/AoF8CKZj4Txo6V1TMfVc54ldz?domain=google.com>
T: +34 954 286 216  www.bmsgroup.com<https://url.uk.m.mimecastprotect.com/s/SzkaCXoz4S7QWw9txS1cWFMrc?domain=bmsgroup.com/>

De: Rocío Montoto <[email-masked]<mailto:[email-masked]>>
Enviado el: martes, 10 de diciembre de 2024 15:42
Para: Mayte Iglesias <[email-masked]<mailto:[email-masked]>>
Asunto: Re: S#2024004372#-9703806603 INDEMNIZACIÓN

Email originated externally.

________________________________
No, no, yo no dije eso.
El perito dijo que el papel era muy caro, 700€ vale, y le dije si se puede poner otra cosa podemos cambiarlo, y le dije un estuco, por ej. (que dijeron que no lo recomendaba) pero no que yo quisiera la indemnización ni nada, yo quiero tal y como está, mi sugerencia era porque decían que era muy caro.

Rocío Montoto Coello de Portugal
Tlf: 627 58 48 18

El El mar, 10 dic 2024 a las 15:38, Mayte Iglesias <[email-masked]<mailto:[email-masked]>> escribió:
La indemnización corresponde a la retirada de papel, saneado de superficie y colocación de papel. Suministro de papel tipo mural, 23 Uds. y la pintura de paramento de salón. Según nos ha comentado el perito, era de vuestro interés la indemnización pues se estaban planteando no poner papel

Quedamos a la espera de conformidad
Saludos

Mayte Iglesias
Claims Handler

Directo:             +34 954 286 216 ( Ext. 330)
Email:                 [email-masked]<mailto:[email-masked]>

[http://E90C5574-F903-46A3-AF19-B1B282F5E7BD]
BMS Mediación Iberia Correduría de Seguros y Reaseguros, S.L.U.
Avenida de la Palmera 29, 41013 - Sevilla<https://url.uk.m.mimecastprotect.com/s/AoF8CKZj4Txo6V1TMfVc54ldz?domain=google.com>
T: +34 954 286 216  www.bmsgroup.com<https://url.uk.m.mimecastprotect.com/s/SzkaCXoz4S7QWw9txS1cWFMrc?domain=bmsgroup.com>

De: Rocío Montoto <[email-masked]<mailto:[email-masked]>>
Enviado el: martes, 10 de diciembre de 2024 14:00
Para: Mayte Iglesias <[email-masked]<mailto:[email-masked]>>
Asunto: Re: S#2024004372#-9703806603 INDEMNIZACIÓN

Email originated externally.

________________________________
Hola Mayte,
Perdona es que estoy reunida. Lo que queremos es que los casa se quede tal y como estaba, no sé cuánto dinero es. Son dos estancias las que están dañadas. Pintura del salón, y un baño empapelado.

Gracias

Rocío Montoto Coello de Portugal
Tlf: 627 58 48 18

El El mar, 10 dic 2024 a las 13:57, Mayte Iglesias <[email-masked]<mailto:[email-masked]>> escribió:
Buenas tardes Rocio

Tras intentar ponernos en contacto con usted de manera telefónica, queríamos dejar constancia de nuestra llamada por este medio. EL motivo de nuestra llamada es con relación al siniestro de referencia, tras informe pericial nos trasladan oferta de indemnización por los daños por agua por importe 836€

Quedamos a la espera de conformidad
Saludos

Esta información de AXA es importante.
[AXA]

Información sobre expediente

Apreciado Mediador,

En AXA nos comprometemos a ofrecer siempre el mejor servicio, por eso te trasladamos la siguiente información con relación al expediente de referencia.

tenemos información sobre siniestro , le indicamos que la indemnización para el asegurado asciende a 836 € correspondiente a retirada y suministro de papel y pintura, indique conformidad para proceder a la indemnización un saludo

Datos relativos al expediente
NÚMERO DE PÓLIZA:
82005045
NÚMERO DE EXPEDIENTE:
9703806603
FECHA DEL INCIDENTE:
12/10/2024
TOMADOR/A:
FRANCISCO JAVIER CRIADO MARTINEZ
RAMO:
Hogar

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Gracias por tu confianza,

Tu Equipo AXA

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Mayte Iglesias
Claims Handler

Directo:             +34 954 286 216 ( Ext. 330)
Email:                 [email-masked]<mailto:[email-masked]>

[http://635682D5-CA7F-4564-AA48-36C26BDC92FB]
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BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. [BMS Iberia] is authorised by the Direccion General de Seguros y Fondos de Pensiones (DGS), registration number B88053186. BMS Iberia’s UK branch (BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. UK branch) of One America Square, London EC3N 2LS is Authorised and Regulated by the Financial Conduct Authority, FRN 979196. Registered in England at One America Square, London, EC3N 2LS (No. FC035750) Accredited Lloyd's Broker

BankServe, BankServe Insurance Services, BMS Fac, BMS Global Risks, BMS Harris & Dixon Marine, BMS Re, and BMS Energy are trading names of BMS Group Ltd and BMS Mediacion Iberia, Correduria De Seguros Y Reaseguros S.L.U. UK Branch.

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BMS Group Ltd is authorised and regulated by the Financial Conduct Authority (No. 309686)Registered in England at One America Square, London, EC3N 2LS (No. 1479949) Accredited Lloyd's Broker.

BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. [BMS Iberia] is authorised by the Direccion General de Seguros y Fondos de Pensiones (DGS), registration number B88053186. BMS Iberia’s UK branch (BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. UK branch) of One America Square, London EC3N 2LS is Authorised and Regulated by the Financial Conduct Authority, FRN 979196. Registered in England at One America Square, London, EC3N 2LS (No. FC035750) Accredited Lloyd's Broker

BankServe, BankServe Insurance Services, BMS Fac, BMS Global Risks, BMS Harris & Dixon Marine, BMS Re, and BMS Energy are trading names of BMS Group Ltd and BMS Mediacion Iberia, Correduria De Seguros Y Reaseguros S.L.U. UK Branch.

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BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. [BMS Iberia] is authorised by the Direccion General de Seguros y Fondos de Pensiones (DGS), registration number B88053186. BMS Iberia’s UK branch (BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. UK branch) of One America Square, London EC3N 2LS is Authorised and Regulated by the Financial Conduct Authority, FRN 979196. Registered in England at One America Square, London, EC3N 2LS (No. FC035750) Accredited Lloyd's Broker

BankServe, BankServe Insurance Services, BMS Fac, BMS Global Risks, BMS Harris & Dixon Marine, BMS Re, and BMS Energy are trading names of BMS Group Ltd and BMS Mediacion Iberia, Correduria De Seguros Y Reaseguros S.L.U. UK Branch.

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