Subject: RE: s#2025000563# -Ref. CIA 9704053458
From: Mayte Iglesias <[email-masked]>
To: IGUAL ORTEGA Maria Mercedes <[email-masked]>
Date: Mon, 31 Mar 2025 06:59:12 +0000

Muchas gracias @IGUAL ORTEGA Maria Mercedes<mailto:[email-masked]> espero que te encuentres bien
Feliz semana!

Mayte Iglesias
Claims Handler

Directo:             +34 954 286 216 ( Ext. 330)
Email:                 [email-masked]<mailto:[email-masked]>

[[email-masked]]
BMS Mediación Iberia Correduría de Seguros y Reaseguros, S.L.U.
Avenida de la Palmera 29, 41013 - Sevilla
T: +34 954 286 216  www.bmsgroup.com<http://www.bmsgroup.com/>

De: IGUAL ORTEGA Maria Mercedes <[email-masked]>
Enviado el: lunes, 31 de marzo de 2025 8:26
Para: Mayte Iglesias <[email-masked]>; PEDRAZ GUTIERREZ Nuria <[email-masked]>
Asunto: RE: s#2025000563# -Ref. CIA 9704053458

Email originated externally.

________________________________
Buenos días,

@PEDRAZ GUTIERREZ Nuria<mailto:[email-masked]>, revisa el siniestro e informa a Mayte de la gestión realizada.

Saludos

Maria Mercedes Igual Ortega
Jefe de Equipo Siniestros Multirriesgos / Team Leader Claims
AXA

Emilio Vargas, 6
28043 Madrid, España
España
Tel.: +34 913490210
www.axa.es<https://url.uk.m.mimecastprotect.com/s/q4SnC6RqZFlYYW9h6hLU5ny87?domain=axa.es/>
<https://url.uk.m.mimecastprotect.com/s/yczRC7Lr4uj11R6IBiWUoi4oV?domain=facebook.com>
<https://url.uk.m.mimecastprotect.com/s/bJVcC86v4c8ppkMCMsXUyuRHQ?domain=twitter.com>
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<https://url.uk.m.mimecastprotect.com/s/Ou0ACjqmDT1QQOJHxFvUmQlLY?domain=instagram.com>

Interno
De: Mayte Iglesias <[email-masked]<mailto:[email-masked]>>
Enviado el: viernes, 21 de marzo de 2025 11:28
Para: PEDRAZ GUTIERREZ Nuria <[email-masked]<mailto:[email-masked]>>; IGUAL ORTEGA Maria Mercedes <[email-masked]<mailto:[email-masked]>>
Asunto: [EXTERNAL] RE: s#2025000563# -Ref. CIA 9704053458

Buenas tardes, Nuria

¿Habéis podido evaluar este caso, según email anexo en líneas inferiores?
Gracias

Mayte Iglesias
Claims Handler

Directo:             +34 954 286 216 ( Ext. 330)
Email:                 [email-masked]<mailto:[email-masked]>

BMS Mediación Iberia Correduría de Seguros y Reaseguros, S.L.U.
Avenida de la Palmera 29, 41013 - Sevilla
T: +34 954 286 216  www.bmsgroup.com<https://url.uk.m.mimecastprotect.com/s/M07oCl5oGSqNNMKCNI5UzF3_k?domain=urldefense.com>

De: Mayte Iglesias
Enviado el: domingo, 16 de marzo de 2025 13:54
Para: PEDRAZ GUTIERREZ Nuria <[email-masked]<mailto:[email-masked]>>; IGUAL ORTEGA Maria Mercedes <[email-masked]<mailto:[email-masked]>>
Asunto: RE: s#2025000563# -Ref. CIA 9704053458

Buenas tardes, Nuria

¿Habéis podido evaluar este caso, según email anexo en líneas inferiores?
Gracias

Mayte Iglesias
Claims Handler

Directo:             +34 954 286 216 ( Ext. 330)
Email:                 [email-masked]<mailto:[email-masked]>

BMS Mediación Iberia Correduría de Seguros y Reaseguros, S.L.U.
Avenida de la Palmera 29, 41013 - Sevilla
T: +34 954 286 216  www.bmsgroup.com<https://url.uk.m.mimecastprotect.com/s/M07oCl5oGSqNNMKCNI5UzF3_k?domain=urldefense.com>

De: Mayte Iglesias <[email-masked]<mailto:[email-masked]>>
Enviado el: miércoles, 5 de marzo de 2025 8:12
Para: PEDRAZ GUTIERREZ Nuria <[email-masked]<mailto:[email-masked]>>; IGUAL ORTEGA Maria Mercedes <[email-masked]<mailto:[email-masked]>>
Asunto: RE: s#2025000563# -Ref. CIA 9704053458

Muchas gracias, Nuria, quedamos a la espera de comentarios
Saludos

Mayte Iglesias
Claims Handler

Directo:             +34 954 286 216 ( Ext. 330)
Email:                 [email-masked]<mailto:[email-masked]>

BMS Mediación Iberia Correduría de Seguros y Reaseguros, S.L.U.
Avenida de la Palmera 29, 41013 - Sevilla
T: +34 954 286 216  www.bmsgroup.com<https://url.uk.m.mimecastprotect.com/s/M07oCl5oGSqNNMKCNI5UzF3_k?domain=urldefense.com>

De: PEDRAZ GUTIERREZ Nuria <[email-masked]<mailto:[email-masked]>>
Enviado el: martes, 4 de marzo de 2025 18:10
Para: Mayte Iglesias <[email-masked]<mailto:[email-masked]>>; IGUAL ORTEGA Maria Mercedes <[email-masked]<mailto:[email-masked]>>
Asunto: RE: s#2025000563# -Ref. CIA 9704053458

Email originated externally.

________________________________
Buenas tardes, el pasado 17/02 os mandamos rechazo total, por no superación de umbrales, vamos a realizar la consulta con fecha 12/10, como habéis indicado, cuando tengamos el resultado os informaremos, gracias

Interno
De: Mayte Iglesias <[email-masked]<mailto:[email-masked]>>
Enviado el: martes, 4 de marzo de 2025 9:24
Para: IGUAL ORTEGA Maria Mercedes <[email-masked]<mailto:[email-masked]>>; PEDRAZ GUTIERREZ Nuria <[email-masked]<mailto:[email-masked]>>
Asunto: [EXTERNAL] RE: s#2025000563# -Ref. CIA 9704053458

Buenos días, a todos

De momento no hemos recibido respuesta alguna, y nos encontramos pendientes...
Saludos

Mayte Iglesias
Claims Handler

Directo:             +34 954 286 216 ( Ext. 330)
Email:                 [email-masked]<mailto:[email-masked]>

BMS Mediación Iberia Correduría de Seguros y Reaseguros, S.L.U.
Avenida de la Palmera 29, 41013 - Sevilla
T: +34 954 286 216  www.bmsgroup.com<https://url.uk.m.mimecastprotect.com/s/3sDWCmQpJULNNMYIwS1URLNPk?domain=urldefense.com>

Interno
De: IGUAL ORTEGA Maria Mercedes <[email-masked]<mailto:[email-masked]>>
Enviado el: martes, 4 de marzo de 2025 9:10
Para: Mayte Iglesias <[email-masked]<mailto:[email-masked]>>; PEDRAZ GUTIERREZ Nuria <[email-masked]<mailto:[email-masked]>>
Asunto: RE: s#2025000563# -Ref. CIA 9704053458

Email originated externally.

________________________________
Buenos días,

Supongo que está resuelta la incidencia. No obstante, lo revisamos y te informamos al respecto.

@PEDRAZ GUTIERREZ Nuria<mailto:[email-masked]>, revisa el siniestro por si quedara algo pendiente. Informa a Mayte de las gestiones realizadas.

Saludos.

Maria Mercedes Igual Ortega
Jefe de Equipo Siniestros Multirriesgos / Team Leader Claims
AXA

Emilio Vargas, 6
28043 Madrid, España
España
Tel.: +34 913490210
www.axa.es<https://url.uk.m.mimecastprotect.com/s/q4SnC6RqZFlYYW9h6hLU5ny87?domain=axa.es/>
<https://url.uk.m.mimecastprotect.com/s/edTICnrqKupNNWLuzTrUJu44h?domain=urldefense.com>
<https://url.uk.m.mimecastprotect.com/s/lkDCCoQrLUp33wGumUxUpO4i-?domain=urldefense.com>
<https://url.uk.m.mimecastprotect.com/s/Lf9vCpQvMUE33wLi9cpUGs_RO?domain=urldefense.com>
<https://url.uk.m.mimecastprotect.com/s/4aY9CqY0Nf6jj2rhgfEUEb-9U?domain=urldefense.com>
<https://url.uk.m.mimecastprotect.com/s/OWz9CgLjzu5ZZBWfZCWU4LDkS?domain=axa.es>
<https://url.uk.m.mimecastprotect.com/s/Kxa5CrRxOF3llmjU5h7U4Wana?domain=urldefense.com>

Interno
De: Mayte Iglesias <[email-masked]<mailto:[email-masked]>>
Enviado el: miércoles, 19 de febrero de 2025 13:00
Para: IGUAL ORTEGA Maria Mercedes <[email-masked]<mailto:[email-masked]>>
Asunto: [EXTERNAL] s#2025000563# -Ref. CIA 9704053458

Estimada Mercedes

Con relación al expediente de referencia, precisamos de tu ayuda nuevamente; se trata de unos daños reclamados por el inquilino, tras contactar con él y trasladarle el rehuse nos traslada que no está de acuerdo, nos confirma que los daños comenzaron a producirse en octubre del año pasado, coincidiendo con el fuerte temporal de lluvia del puente del 12 de octubre. Es por ello por lo que solicitamos que reconsideréis el rechazo, teniendo en cuenta esta nueva información.

Quedamos a la espera de comentarios
Gracis

Mayte Iglesias
Claims Handler

Directo:             +34 954 286 216 ( Ext. 330)
Email:                 [email-masked]<mailto:[email-masked]>

[[email-masked]]
BMS Mediación Iberia Correduría de Seguros y Reaseguros, S.L.U.
Avenida de la Palmera 29, 41013 - Sevilla
T: +34 954 286 216  www.bmsgroup.com<https://url.uk.m.mimecastprotect.com/s/1ADrCvoBVS0zzlgiPivUQgGiW?domain=urldefense.com>

[AXA]

Información sobre el expediente

Apreciado Mediador,

Te trasladamos la siguiente información con relación al expediente de referencia.

La póliza garantiza los daños ocasionados por la lluvia siempre que la intensidad de la misma supere los 40 l/m2 y hora o que existan daños generalizados en la zona. En la fecha y lugar de ocurrencia que nos indica no se han superado el límite que estipula la garantía no pudiendo asumir, por tanto, los daños.

Si necesitas más información, puedes contactar con nosotros en el apartado Servicios -> Otros -> Mis Contactos del Nuevo Espacio de Distribución. Estaremos encantados de ayudarte.

Gracias por tu confianza,

Arturo López-Linares
Director de Siniestros

Datos relativos al expediente
NÚMERO DE PÓLIZA:
82187734
NÚMERO DE EXPEDIENTE:
9704053458
TOMADOR/A:
PATRICIA GRANADOS ROYO
RAMO:
FECHA DEL INCIDENTE:
23/01/2025

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For information about how BMS may process your personal information in connection with its insurance related activities please read the Insurance Market Data Handling section, available at http://www.bmsgroup.com/data-privacy<https://url.uk.m.mimecastprotect.com/s/HmWwCD9L4urllxmFmIgUjrAK0?domain=urldefense.com>
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This message contains confidential information for the exclusive use
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This email and any attachment is confidential and may contain copyright and/or legally privileged information. It may be read, copied and used only by the intended recipient. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you received this e-mail by accident, please notify the sender immediately and destroy this e-mail, any attachment and all copies. Security and reliability of e-mail is not guaranteed. In addition, no liability or responsibility is accepted for viruses and it is your responsibility to scan any attachments. Please note that for business purposes, outgoing and incoming emails from and to the company are monitored and recorded.

BMS Group Ltd is authorised and regulated by the Financial Conduct Authority (No. 309686)Registered in England at One America Square, London, EC3N 2LS (No. 1479949) Accredited Lloyd's Broker.

BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. [BMS Iberia] is authorised by the Direccion General de Seguros y Fondos de Pensiones (DGS), registration number B88053186. BMS Iberia's UK branch (BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. UK branch) of One America Square, London EC3N 2LS is Authorised and Regulated by the Financial Conduct Authority, FRN 979196. Registered in England at One America Square, London, EC3N 2LS (No. FC035750) Accredited Lloyd's Broker

BankServe, BankServe Insurance Services, BMS Fac, BMS Global Risks, BMS Harris & Dixon Marine, BMS Re, and BMS Energy are trading names of BMS Group Ltd and BMS Mediacion Iberia, Correduria De Seguros Y Reaseguros S.L.U. UK Branch.

For information about how BMS may process your personal information in connection with its insurance related activities please read the Insurance Market Data Handling section, available at http://www.bmsgroup.com/data-privacy<https://url.uk.m.mimecastprotect.com/s/CncNCE9M4uo55qGiYS6U7d8wP?domain=urldefense.com>
For more information about the BMS Group please visit www.bmsgroup.com<https://url.uk.m.mimecastprotect.com/s/3sDWCmQpJULNNMYIwS1URLNPk?domain=urldefense.com>

P Please consider the environment before printing this e-mail.
Este mensaje contiene informacion confidencial destinada para ser
leida exclusivamente por el destinatario. Su contenido no constituye
un compromiso para AXA salvo ratificacion escrita por ambas partes.
Queda prohibida la reproduccion, publicacion, divulgacion, total
o parcial del mensaje asi como el uso no autorizados por el emisor.
En caso de recibir el mensaje por error, se ruega su comunicacion al
remitente lo antes posible.

This message contains confidential information for the exclusive use
of the recipient. Its contents do not constitute a commitment by AXA
except where provided for in a signed agreement between both
parties. Any unauthorised disclosure, use or dissemination, either
whole or partial, is prohibited. If you are not the intended
recipient of the message, please notify the sender as soon as
possible.
This email and any attachment is confidential and may contain copyright and/or legally privileged information. It may be read, copied and used only by the intended recipient. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you received this e-mail by accident, please notify the sender immediately and destroy this e-mail, any attachment and all copies. Security and reliability of e-mail is not guaranteed. In addition, no liability or responsibility is accepted for viruses and it is your responsibility to scan any attachments. Please note that for business purposes, outgoing and incoming emails from and to the company are monitored and recorded.

BMS Group Ltd is authorised and regulated by the Financial Conduct Authority (No. 309686)Registered in England at One America Square, London, EC3N 2LS (No. 1479949) Accredited Lloyd's Broker.

BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. [BMS Iberia] is authorised by the Direccion General de Seguros y Fondos de Pensiones (DGS), registration number B88053186. BMS Iberia's UK branch (BMS Mediacion Iberia Correduria de Seguros y Reaseguros, S.L.U. UK branch) of One America Square, London EC3N 2LS is Authorised and Regulated by the Financial Conduct Authority, FRN 979196. Registered in England at One America Square, London, EC3N 2LS (No. FC035750) Accredited Lloyd's Broker

BankServe, BankServe Insurance Services, BMS Fac, BMS Global Risks, BMS Harris & Dixon Marine, BMS Re, and BMS Energy are trading names of BMS Group Ltd and BMS Mediacion Iberia, Correduria De Seguros Y Reaseguros S.L.U. UK Branch.

For information about how BMS may process your personal information in connection with its insurance related activities please read the Insurance Market Data Handling section, available at http://www.bmsgroup.com/data-privacy<https://url.uk.m.mimecastprotect.com/s/MAFwCG5O4SZ558lIRT2UBlALA?domain=urldefense.com>
For more information about the BMS Group please visit www.bmsgroup.com<https://url.uk.m.mimecastprotect.com/s/M07oCl5oGSqNNMKCNI5UzF3_k?domain=urldefense.com>

P Please consider the environment before printing this e-mail.
Este mensaje contiene informacion confidencial destinada para ser
leida exclusivamente por el destinatario. Su contenido no constituye
un compromiso para AXA salvo ratificacion escrita por ambas partes.
Queda prohibida la reproduccion, publicacion, divulgacion, total
o parcial del mensaje asi como el uso no autorizados por el emisor.
En caso de recibir el mensaje por error, se ruega su comunicacion al
remitente lo antes posible.

This message contains confidential information for the exclusive use
of the recipient. Its contents do not constitute a commitment by AXA
except where provided for in a signed agreement between both
parties. Any unauthorised disclosure, use or dissemination, either
whole or partial, is prohibited. If you are not the intended
recipient of the message, please notify the sender as soon as
possible.